A vast majority of health payer members choose the phone as their preferred way to communicate with their health payer. Yet health payers often miss the opportunity to position themselves as advocates and engage members with their overall health. At the same time, health payers are contending with rising labor costs, decreases in employer-paid coverage, and increasing consumer expectations.
Tellme's powerful on-demand voice services platform gives you the ability to effectively communicate with your members, create excellent customer experiences, and deliver on your brand promise with every phone call.
With continually-improved speech recognition and compelling application designs, Tellme also helps you drive higher automation and task completion rates - creating cost savings in your contact center.
By combining Internet data and a voice interface, Tellme radically simplifies how people use the phone to get the information they need every day. Some of the applications running on Tellme's platform include business search, information search, and customer service and ordering for companies like Merrill Lynch, E*TRADE, and American Airlines.