Cerner MyStation: Patient Relationship Management

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Solving the challenges of informing and entertaining patients during hospital stays.

For many patients, a stay in hospital can be a lonely and dispiriting time. Despite the quality of a hospital's medical and caregiver teams and the success of their treatments and procedures, most patients spend much of their time confined to a bed. Too often a patients' day-to-day hospital experience is characterized by isolation, boredom, and the lack of full understanding of his or her care regime. Cerner MyStation, which incorporates Microsoft technologies, is an interactive information interface that provides your patients with a comprehensive, in-room source for communications, education, and entertainment. It delivers an improved patient hospital experience by transforming the standard hospital room into an interactive healing environment.

Improve your patient experience

The Cerner MyStation is a patient-centric information interface solution that addresses both patient and clinical needs while improving patient experience, satisfaction, and communication. The Cerner MyStation provides access to vital information about a patient's treatment, schedule, and healthcare teams; online entertainment options such as TV, gaming, movies, and music; and communication and educational opportunities delivered through email and Internet access. By utilizing the Cerner MyStation system's educational features, caregivers and patients can engage in dialogue about the patient's condition, needs, and experiences during the hospital stay. The entertainment component of the system, powered by Xbox 360 and Windows Media Center within Microsoft Windows, provides a positive diversion for patients, allowing them to listen to music, play video games, and watch TV or on-demand movies. Content from the console can be personalized for specific patients, hospital units, and clinical needs.

Features for patients

The Cerner MyStation is a combination of off-the-shelf hardware components from Microsoft and custom-developed software applications that provide patients and their families opportunities for comprehensive communication, education, and entertainment. The Cerner MyStation integrates with the Cerner Millennium healthcare information technology computing platform and Windows, and provides patients with features such as:

  • My Health, which enables patients to actively manage their healthcare medical record.

  • My Care Team, which provides patients a pictorial introduction to the individuals responsible for their care and explains their roles.

  • My Schedule, which presents patients with a personalized itinerary of events as well as a patient-specific task list.

  • My Menu, which provides patient access to hospital food services systems so they can communicate specific requests or selections.

  • My Opinion, which enables patients to give instant feedback on assorted topics.

  • My Hospital, a customizable welcome video and introduction to options within the My Health system.

  • My Education, which provides patients with access to health education materials prescribed by their care team.

  • Xbox 360, which provides patients access to a full complement of gaming and entertainment experiences.

A cost-effective solution

Clinics and hospitals are increasingly being asked to do more with less. This is why Cerner has focused on using off-the-shelf Microsoft components and familiar Microsoft software to keep costs down. The Cerner MyStation enables you to:
  • Empower patients to take an active role in their own care experience. The Cerner MyStation provides a wealth of personal care information to patients at the bedside, helping them to be more involved in the care experience. Using the MyStation system's interactive educational and communication features, caregivers and patients can exchange information about the patient's condition, needs, and experiences during the hospital stay.
  • Improve the patient hospital experience through online access to comprehensive communication and entertainment options. Patients can use a bedside console to engage in activities ranging from accessing their daily care plan, reviewing radiology images, to sending and receiving email and surfing the Internet. For relaxation and amusement, patients can listen to music, play video games, and watch movies or TV, all powered by Windows and Xbox 360.
  • Leverage existing technology investments for enhanced patient experience. Cerner MyStation integrates with existing technology investments to pull information directly from centralized data stores to provide information on treatment, care teams, schedules, and personal health records. This interactive information sharing can also help improve the patient hospital experience and create an informed dialogue between patients and providers.
  • Use off-the-shelf components to reduce cost and maintenance per bed implementation. Cerner keeps costs low by designing the console with easily-sourced, off-the-shelf hardware, such as the Xbox 360. Familiar Microsoft software, such as Windows, provides an easy-to-use interface and simplifies the option of adding new components and customizing the solution.​