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SAN J Jewellery Limited
ERP Solution Puts Sparkle into Customer Service

Publication Date: Wednesday, January 31, 2007


As a leading jewellery manufacturer for the global market, Hong Kong-based SAN J Jewellery faces two key challenges:


  • The complex sales quotation process in the jewellery industry takes days to prepare due to its customer-specific, multi-layer markup strategies and draws on client data stored in multiple formats.
  • The production processes put each product through multiple routing operations. Between each of these steps, staff must precisely measure the weight of the precious metals used such as gold and platinum. Any discrepancy causes delays and reduced margin.


Hong Kong's SAN J Jewelley designs and manufactures fine jewellery. It has 1000 staff in Hong Kong and China and customers around the world.


Business and Technology Goals
To enhance customer responsiveness, SAN J Jewellery needed an integrated enterprise resource planning (ERP) system to provide detailed operations control and resources monitoring of its high-value materials. The firm worked with Microsoft® Certified Partner to deploy Microsoft Dynamics AX 4.0 with the Jewellery Manufacture add-on from Achievers Business Consulting Limited.

Why was Microsoft chosen
Microsoft Dynamics AX was chosen for its comprehensive features, easy adaptability, and ease of use. It works with familiar Microsoft technologies and, with the Jewellery add-on, is a complete, scalable solution that supports SAN J Jewellery's global business growth.

  • Reduce time to prepare quotes from 2-3 days to 1 hour
  • Improve on-time shipment to over 95%
  • Reduce production lead time by 30% or more
  • Improve data transparency between departments, customers, and suppliers and eliminate waste due to error
  • Enhance efficiency by automating processes, eliminating manual reports, and allocating resources effectively


For more information about Achievers Business Consulting Limited products and services, call (852) 3568 7568 or email to info@achievers.com.hk

For more information, please do not hesitate to contact us:
Microsoft Hong Kong Ltd
Microsoft Customer Service
Phone: 852-2388-9600
Fax: 852-2560-2217




Case Study
SAN J Jewellery Limited-ERP Solution Puts Sparkle into Customer Service
"Microsoft Dynamics™ AX with the Jewellery add-on is the only enterprise solution tailored to our unique needs. By enabling the seamless flow of information between our departments, we can streamline quote-to-cash cycle and respond to customers faster than ever before."

Sam Lau, Managing Director, SAN J Jewellery Limited

Date
Wednesday, January 31, 2007

Industries
Manufacturing

Scenarios
  • Microsoft Dynamics > Enterprise Resource Planning > Microsoft Dynamics AX

Product Used
Microsoft Dynamics AX

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