NOTE: This method of engagement is applicable to all Service Providers, Microsoft Dynamics CRM partners or vendors. It is extremely important that partners and vendors follow this process in order that issues and responses are appropriately tracked.
Service Providers, Microsoft Dynamics CRM partners or vendors should first go to Microsoft Dynamics CRM Support Process and Resources for technical assistance. The topics covered include questions regarding core CRM functionality in the product, integration issues, support for mobility, business analytics and hosting-related issues.
Once the Service Provider, Microsoft Dynamics CRM partner or vendor has selected their country/region, they will be directed to a page that lists various methods for contacting Microsoft Dynamics CRM Technical Support for both customers on an active support plan, as well as partners under the Microsoft Partner Program (MSPP). The page provides a link to PartnerSource, which is a secure website specifically designed for partners who have the MBS Competency in their profile. Service Providers that have submitted their PartnerSource registration form, may also access PartnerSource.
Some partners may have support incidents under MSPP they can use for CRM Technical Support requests. If not, they can either pay on a per incident basis (charges for various methods of communications are listed on the site above) or they can purchase a 5-pack of phone support incidents, again as listed on the site.
