Hosted Messaging and Collaboration Monitoring - Hosting Providers

Monitoring - Microsoft Solution for Hosted Messaging and Collaboration 4.5

Your customers want to know that they will be able to access their data 24 hours a day, 7 days a week. You want to know the status of your servers and of the services that you are offering. Monitoring provides event management, fault detection, alerting, reporting, trend analysis, and applications monitoring. It promotes early problem detection, root-cause analysis, and faster turnaround of customer issues—all measures that help you lower operational costs and increase customer satisfaction. Monitoring also helps drive up average revenue per user. You can use report data to determine when to sell customers additional managed services, and you also can offer that report data to customers as a paid service.

Microsoft System Center Operations Manager 2007 for Hosted Messaging and Collaboration 4.5

Using Microsoft System Center Operations Manager 2007, you can improve efficiency and establish better control of your IT environment—thereby increasing your time for more strategic business efforts and boosting your confidence to offer customers higher-level service level agreements (SLAs).

System Center Operations Manager 2007 improves on the functionality of previous monitoring tools by extending monitoring to IT services and desktop computers. Its service-oriented monitoring approach makes it possible for you to monitor your end-to-end IT services, scale monitoring across large IT environments and organizations, and use Microsoft application and operating system knowledge to resolve operational problems.

With System Center Operations Manager 2007 in a hosting environment, service providers can customize management pack settings to meet their management needs. Service-oriented monitoring and synthetic transactions provide a clear view of hosted-service operations. System Center Operations Manager 2007 also can work in concert with non-Microsoft technologies through the Operations Manager Connector Framework.

Why Monitor with Microsoft System Center Operations Manager 2007?

System Center Operations Manager 2007 introduces a new architecture that sets the foundation for improved extensibility, security, and scalability, providing:

Service-oriented monitoring: Provides proactive management of your IT services with integrated monitoring of distributed applications, synthetic transactions, and supporting infrastructure.
Easy-to-use management: Simplifies management of your IT environment and improves your time-to-value ratio by using the Active Directory service, self-tuning thresholds, and improved reporting.
Built-in Windows knowledge: Reduces your problem-resolution time with management packs and integration of Windows Error Reporting and Audit Collection Services. Management packs include Microsoft expertise for applications, servers, and clients.
Improved reliability and scalability: Reliably scales across your operations team with role-based security, self-monitoring infrastructure, and improved scalability.

Hosted Messaging and Collaboration 4.5 Management Packs

Management packs are the building blocks that extend System Center Operations Manager 2007 management capabilities to operating systems, applications, and other technology components. A management pack (MP) contains best-practice knowledge for discovering, monitoring, troubleshooting, reporting on, and resolving problems related to a specific technology component. Management packs include health models that are based on the Systems Definition Model (SDM) that you can use to analyze the performance, availability, configuration, and security inputs—plus the status of related components—to determine overall health status. MPs are available for Microsoft and third-party operating systems, applications, and devices.

Microsoft provides MPs for more than 60 Microsoft products and Windows operating system components. The same teams that develop the products also develop the management packs, so the information that an MP includes is derived from the most knowledgeable source. All the Microsoft MPs are included for licensed users of System Center Operations Manager 2007.

In addition, Hosted Messaging and Collaboration 4.5 provides a management pack that has been customized to monitor Microsoft Provisioning System (MPS) events, alerts, performance, and other Hosted Messaging and Collaboration services. Hosted Messaging and Collaboration 4.5 also includes service-availability monitoring in the form of an application programming interface (API) that makes it possible for service providers to retrieve availability data from Microsoft Exchange Server 2007 Management Pack and Windows SharePoint Services 3.0 Management Pack using the System Center Operations Manager 2007 Software Development Kit (SDK). The availability data reflects the health status of Exchange Server or Windows SharePoint Services.