Mire keres megoldást? (pl: folyamat, ügyvitel, adatbiztonság, ügyfélkezelés)keresés törlés
IBUSZ Offices Ltd.Travel Agency
Desktop Migration at IBUSZ
The tourism industry service provider migrated from an open source software suite without any increase in TCO, and bid farewell to the document compatibility issues affecting productivity and collaboration.
IBUSZ Utazási Irodák Ltd. is one of the foremost players in the tourism industry in Hungary. The company, seated in Budapest, with almost 500 employees, sells domestic and international holiday packages and flight tickets to over 100,000 customers yearly, through its countrywide network of 60 offices. It also offers tickets for sale for a wide range of events, and provides customs-related and financial services.
IT development at IBUSZ gained momentum in the year 2000, with the deployment of line-of-business and specialized tourism-related applications. The company developed its central server environment and centrally managed nationwide network at the turn of the millennium. At that time, the OpenOffice desktop application suite was deployed on the majority of client computers, only a small set of machines in the central office in Budapest were configured to run Microsoft Office. This fully Office-based work environment consists of 150 PCs.
“We did not formulate any specific expectations with regard to the deployment of OpenOffice, staying within the cost limits was the prime factor for deciding to go with the free installation of this desktop application suite,” remembers Gábor Csekey, IT Manager of IBUSZ Utazási Irodák Ltd. “However, we have experienced a problem with this environment right from the beginning, and this has been persistent ever since, and has eventually led to the current migration: Our employees were familiar with the Microsoft Office work environment, and it proved somewhat difficult for them to master the use of OpenOffice.”
With the gradual development of IT systems at IBUSZ, the utilization of desktop applications became more intensive, the documents used for daily operations were shared in electronic form with increasing frequency both within the company, and externally with the partners. However, the documents created in OpenOffice were not fully compatible with the Microsoft Office applications, formatting and formulas created in spreadsheets did not always work correctly.
“This incompatibility presented problems mainly with our company’s network of thousands of partners, including domestic and foreign accommodation providers, event organizers and enterprise customers,” stated Gábor Csekey. “It hampered daily work, and had a detrimental effect on the quality of collaboration and relationships with business contacts.”
OpenOffice also made management difficult, even though the IT Department successfully included it in the Microsoft System Center-based central management environment. The number of error reports related to OpenOffice indicated significantly more problems – mainly due to the uncertainty of the users – than those related to Microsoft Office, and in 30% of the cases it also took more time to resolve the issues. Moreover, the cost savings expected from the free software suite did not compensate for the difficulties experienced.
“We use the Microsoft products within an OVS (Open Value Subscription) licensing scheme which we renew every third year," said Gábor Csekey. “So we projected the costs related to the use of OpenOffice to a 3-year period, and came to the conclusion, that the TCOs of the two desktop application suites were almost identical. With this result it became evident, that the user satisfaction and operational efficiency gains achieved with Microsoft Office, as well as the compatibility with our partners’ desktop application environment were added values justifying the extension of our Microsoft Office-based work environment.”
The management of IBUSZ made the decision in the spring of 2009, and after renewing its Microsoft OVS contract in August of that year, the company migrated 150 networked PCs running a desktop application suite to Microsoft Office 2007 during a 1-month period.
“As a result of the migration, the compatibility problems experienced earlier ceased, and the employees were more productive and satisfied in their work,” emphasized Gábor Csekey. “The desktop application suite is now seamlessly integrated into the client environment that is based on Microsoft's platform, and this enables more effective management. This increase in efficiency was strongly supported by the management tools of Microsoft System Center, including Configuration Manager. Thanks to the OVS licensing scheme, the management and administration of licenses also became easier.”
According to the OVS license agreement, IBUSZ can always use the latest version of Microsoft Office, to which it can upgrade at no additional cost. In accordance with the terms of this contract, the company will begin testing Microsoft Office 2010 in the near future, and is expected to upgrade its work environment to this version before the end of the current year.
IBUSZ is also considering the deployment of a Microsoft SharePoint-based portal solution, the foundation of which was laid down by the client-side Office migration. The company will be able to leverage all the benefits offered by Microsoft’s products in order to bring collaboration support to a higher level.
“After 6 months, we measured the results achieved by the migration,” concluded Gábor Csekey. “We confirmed that we had not exceeded the TCO limits determined before deploying OpenOffice, while Microsoft Office delivered all the expected gains in user productivity, compatibility and ease of management.”