Basic Characterized by manual, localized process with minimal central control:
- IT governance is negligible, as policies for security and compliance are non-existent or inconsistently enforced.
- The overall health of applications and services is unknown due to the lack of tools and resources.
- There is no vehicle for sharing accumulated knowledge across IT.
- The environments are extremely hard to control, have very high desktop and server management costs, are generally very reactive to security threats.
- Software deployments, patches and services are provided at high touch and at high cost.
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| Standardized Controls are introduced through standards and policies to manage desktops, mobile devices and servers:
- A unified directory service is used to manage resources, security policies and network access.
- Organizations recognize the value of basic standards and policies, but these are not yet implemented across the infrastructure.
- Generally, all software deployments, patches and desktop services are provided through medium touch .
- Inventory of hardware and software assets are maintained through a reasonable process and license use is beginning to be managed.
- Security is improved with a locked down perimeter, though internal security may still be a risk.
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Rationalized Costs involved in managing desktops and servers are at their lowest, and processes and policies have been optimized:
- Security is very proactive and response to threats is rapid and controlled.
- The use of zero-touch deployment helps minimize cost, reduce the time to deploy, and decrease technical challenges.
- The process for managing desktops is very low touch, and the number of images is minimal.
- There is a clear inventory of hardware and software, and only purchase those licenses and computers that they need.
- Security measures involve strict policies and control from the desktop to server to firewall to extranet.
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| Dynamic IT infrastructure provides strategic value in helping organizations stay ahead of competition:
- Costs are fully controlled; there is integration between users and data, desktops, and servers.
- Mobile users have nearly on-site levels of service and capabilities regardless of location.
- Processes are fully automated, often incorporated into the technology itself, allowing IT to be aligned and managed according to the business needs.
- Additional investments in technology yield specific, rapid and measurable benefits for the business.
- The use of self-provisioning software and quarantine like systems for ensuring patch management and compliance with established security policies allows the dynamic organization to automate processes.
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The Core Infrastructure Optimization Model
