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Based in Hyderabad, Microsoft Global Services India (MGSI) is the global delivery
organization of Microsoft Services worldwide. At MGSI, you will belong to a team
that is dedicated to delivering high quality and cutting-edge solutions to leading
enterprises across the world. |
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In barely 2.5 years of its operations, MGSI has established a global footprint by
delivering innovative solutions that makes good businesses even better. As one of
Microsoft’s strategic and progressive organizations in India, MGSI offers
a great career for those that are passionate about cutting-edge technologies, would
like to develop deep domain expertise, and make a mark with some of the world’s
leading enterprises. With a passion for excellence, our teams deliver unmatched
business value to customers through structured frameworks focused on customer, business,
and people excellence. |
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Going beyond attracting and retaining exceptional talent, we ensure that you have
a work environment that thrives on your individual career aspirations and development
plans. True to the spirit of working at Microsoft, our people excellence initiatives
are geared up to provide you a work culture that believes there are no boundaries
to what you can achieve. |
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We believe that our employees are our most valued assets and as part of an organization
that is rated as the best employer in India, we constantly reaffirm our employee
value proposition by providing great career and growth opportunities.
Committed to diversity, our programs also communicate the importance of a respectful
work environment while promoting awareness, skills, knowledge, and ability to embrace
differences. |
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(All positions
are based in Hyderabad) |
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Senior Consultant – Applications (8–12 years) (Code: SCON–APPS) |
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Consultant – Applications (5–8 years) (Code: CON–APPS) |
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Candidates must be able to understand the customer’s environment and define
business requirements and then design, develop, and deploy solutions that cater
to these requirements. |
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Vision and Scope, Architecture and Design, Documents |
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• |
Understand customer environment and define business requirements with engagement
and practice managers. Develop architectural/functional design document based on
customer requirements. |
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• |
Map product solution and technical information to customer’s context; Conduct
informal risk analysis |
|
• |
Create local prototype, or proof of concept to test solution |
|
• |
Understanding the relevant application development, infrastructure and operations
implications of the designed/developed solution |
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• |
Deliver engagements as an individual contributor, technical subject matter expert
or as a team member on small projects. Knowledge of architecture, design and coding
standards and best practices. Conduct design and code reviews on engagements. |
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• |
Ability to architect solutions that meet non functional requirements like performance,
security, scalability, availability. Ability to make design trade off decisions. |
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• |
Strong fundamentals on development methodologies and processes with a specific focus
on using tools to ensure deliverable quality. |
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Ability to interface with test and project management. Ability to communicate with
internal and external stakeholders. |
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On-going Advice (Knowledge Transfer) to the Customer and Partners |
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• |
Build knowledge base and gather best practices on technology, products, business
processes, and the industry |
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• |
Prepare documentation as required |
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Programming Code |
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• |
Assess technical document or request to determine need to develop code; Write or
modify programming code, where necessary |
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Unit test to assure requirements coverage, including integration test as needed |
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Review and peer test other consultants’ work |
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Consultants are expected to have deep technical expertise in |
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.NET Tools and Technologies - in-depth experience with .Net languages and W* Frameworks;
tools like VSTS and TFS, strong SQL fundamentals and experience of designing,
architecting, implementing and deploying Line of Business Applications |
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Skills in one or more of the following areas will be considered a definite plus: |
|
• |
Application Platform Servers like BizTalk Server, Commerce Server, Host Integration
Server and BizTalk Accelerators. |
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Business Productivity Servers like SharePoint Portal Server, Project Server (EPM),
Solution Accelerators and Office System |
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• |
Databases: Database skills for SQL Server Development, SQL Reporting services, Deployment,
64 bit implementations and Performance Tuning. Also, have fair knowledge on
SQL OLAP, SQL Server Data Mining, Data Warehousing, and Business-Intelligence. Candidates
with similar skills on competing platforms are also welcome. |
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Associate Consultant – Applications (3–5 years) (Code: ACON–APPS) |
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Candidates must be able to understand the customer’s documented business requirements,
architecture and high level design documents and arrive at the low level design
and develop high quality code in line with best practices, patterns and guidances. |
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Design, Vision and Scope, Strategy and Technical Documents |
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Understand customer environment and define business requirements |
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• |
Develop design document based on customer requirements |
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Map product solution and technical information to customer’s context; |
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• |
Create local prototype, or proof of concept to test solution |
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Understand the relevant application development, infrastructure and operations implications
of the designed/developed solution |
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• |
Understand the software development methodology and process. Understand and
follow design and coding standards and best practices. |
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• |
Deliver engagements as an individual contributor, technical subject matter expert
or as a team member on small projects |
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• |
On-going Advice (Knowledge Transfer) to Partners |
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• |
Build knowledge base and gather best practices on technology, products, business
processes, and the industry |
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• |
Prepare documentation as required |
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Programming Code |
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Unit test to assure requirements coverage, including integration test as needed |
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Responsible for code deliverables with quality, meeting specifications and timelines,
unit and integrated tested and easily maintainable code. |
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Solution must satisfy any applicable security policy or guidelines. |
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Solution design must demonstrate scalability, robustness and having acceptable performance. |
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Solution must demonstrate conformance to all applicable Data Center standards. |
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Solution must demonstrate meeting customer requirements including time line requirements. |
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The solution should also promote and showcase existing MS technologies and methodology
such as the Microsoft Solution Framework (MSF). |
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Review and peer test other consultants’ work |
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• |
Work closely with Project Manager, Test and other upstream source system teams and
to address issues |
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Consultants are expected to have deep technical expertise in |
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• |
.NET Tools and Technologies - in-depth experience with .Net languages and W* Frameworks;
tools like VSTS and TFS, strong SQL fundamentals and experience of design
and implementation of Line of Business Applications. |
|
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Skills in one or more of the following areas will be considered a definite plus: |
|
• |
Application Platform Servers like BizTalk Server, Commerce Server, Host Integration
Server and BizTalk Accelerators. |
|
• |
Business Productivity Servers like SharePoint Portal Server, Project Server (EPM),
Solution Accelerators and Office System |
|
• |
Databases: Database skills for SQL Server Development, SQL Reporting services, Deployment,
64 bit implementations and Performance Tuning. Also, have fair knowledge on
SQL OLAP, SQL Server Data Mining, Data Warehousing, and Business-Intelligence. Candidates
with similar skills on competing platforms are also welcome. |
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Senior Consultant – Infrastructure (8–12 years) (Code: SCON–INFRA) |
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Consultant – Infrastructure (5–8 years) (Code: CON–INFRA) |
 |
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Roles involve ability to design, develop, and deploy solutions that cater to the
customer’s requirements. Candidates must be able to understand the customer’s
environment and define business requirements. |
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Design, Vision and Scope, Strategy and Technical Documents |
|
• |
Accountable for maintaining a high degree of solution architecture and design capability
with deep technical skills in one or more of the streams mentioned in the Areas
of Expertise Section below. |
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• |
Understand customer environment and define business requirements with engagement
and practice managers |
|
• |
Develop architectural/functional design document based on existing examples or new
requirements |
|
• |
Map product solution and technical information to customer’s context; Conduct
informal risk analysis |
|
• |
Create local prototype, or proof of concept, to test solution |
|
• |
Understanding the relevant application development, infrastructure and operations
implications of the designed/developed solution |
|
• |
Deliver engagements as an individual contributor, technical subject matter expert
or as a team member on small projects |
|
• |
On-going Advice (Knowledge Transfer) to the Customer and Partners |
|
• |
Build knowledge base and gather best practices on technology, products, business
processes, and the industry |
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• |
Prepare documentation as required |
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Technical Skills |
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Have current and deep experience with implementation of large enterprise infrastructure
solutions and/or competitive technology software systems. Qualifications include
hands-on experience in the technologies in one or more of the following areas: |
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Messaging: Exchange 2003, 2007, LMS, LCS, Co-Existence with and Migration from the
following systems - Novell GroupWise, Lotus Notes/Domino, iPlanet |
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• |
Platform: Windows 200x Active Directory, Windows Clustering, MIIS, LAN/MAN/WAN
Technologies, TCP/IP, SMTP, DNS, Ports & Protocols, SAN/Storage and GSP skills,
Business Desktop Deployment, RIS, PKI, etc.; Exposure to Multi-forest/Multi-org
Exchange scenarios |
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Management: SMS/SCCM, SCOM/MOM. |
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Education and Professional Qualification Requirements: |
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A bachelors degree in Engineering - BE, BTech or Equivalent. |
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Have one or more of the following certifications; MCSE, MCSA, MSDBA, MCSD, MCAD,
MSF, MOF or CISSP |
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Highly proficient & solid Customer facing Project experience involving technical
consulting, solution design, project envisioning, planning, development and deployment
in one of the areas mentioned above. |
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Must have a proven record of delivering technical solutions |
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Senior Consultant – AX (8–12 years) (Code: SCON–AX) |
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Consultant – AX (5–8 years) (Code: CON–AX) |
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Associate Consultant AX (3–5 years) (Code: ACON–AX) |
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The person will be required to carry following responsibilities: |
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Develop in Dynamics AX to customize the product and reports as per the user’s
business requirements |
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• |
Set up the IT infrastructure and DBMS (database management system) required for
Dynamics AX |
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• |
Implement data migration and integration using Dynamics AX tools |
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• |
Provide technical expertise for the Dynamics AX and Microsoft development technologies
and environments. |
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• |
Follow development best practices and document required technical artifacts related
to the project |
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• |
Work with AX functional team and client IT team for a common goal of a successful
implementation |
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• |
Should be able to work in a team environment and contribute towards Practice/Project/Organization
goals |
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Required Skill set - |
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• |
Experience in IT Industry (Entry to Senior Level) |
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• |
Excellent business communication skills (written/Oral) |
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Ability to think, analyze and recommend solutions to any Technical problem. |
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• |
Should be able a self starter and self motivated. Can carry his/her work independently
without any supervision. |
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• |
Should be able to do estimations of AX Customizations, Testing etc. |
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Bachelors or Masters Degree in Computer Science, Computer Engineering, Information
Systems or related discipline. Degrees - BE,BTECH,MCA,MBA or equivalent |
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• |
Must have working experience in two or more areas with X++ /AX Customizations as
compulsory |
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• |
Morph X/ X++ or AX 3.0/4.0 customizations (Mandatory) |
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Optional : |
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AIF (Application Integration Framework) |
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XAL |
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SQL Server - SSRS,SSIS |
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• |
Enterprise Portal |
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• |
.NET/ASP .NET |
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• |
Biz Talk Server |
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• |
Data Migration tools. |
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• |
Should understand ERP testing methodologies and tools |
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• |
Should be familiar with Performance testing |
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• |
Desirable Skill Set though not required |
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• |
Experience in the following fields: Finance, Supply Chain, Trade and Logistics |
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Industry Domains: Retail, Professional Services Automation, Manufacturing, Telecommunications,
Media and Entertainment |
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• |
Experience with an ERP system (e.g.: SAP, Oracle Applications, Navision, Baan, PeopleSoft,
etc.) with an emphasis on the Dynamics Ax product |
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• |
Expertise in Microsoft Dynamics Ax or an interest to become an expert in Microsoft
Dynamics Ax through our training program |
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• |
Certified Ax Programming |
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• |
Certified SQL Server |
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• |
Experience in X++, Morphx, C#, .NET, Visual Studio & SharePoint |
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• |
Experience in an internal or external consulting role |
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Senior Consultant – CRM (8–12 years) (Code: SCON–CRM) |
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Consultant – CRM (5–8 years) (Code: CON–CRM) |
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Associate Consultant – CRM (3–5 years) (Code: ACON–CRM) |
 |
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The person will be required to carry following responsibilities: |
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• |
Develop in Microsoft Dynamics CRM to customize the product and reports as per the
user’s business requirements |
|
• |
Set up the IT infrastructure and database (SQL Server) required for Dynamics
CRM |
|
• |
Implement data migration and integration using Dynamics CRM tools |
|
• |
Provide technical expertise for the Dynamics CRM and Microsoft development technologies
and environments. |
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• |
Follow development best practices and document required technical artifacts related
to the project |
|
• |
Work with CRM functional team and client IT team for a common goal of a successful
implementation |
|
• |
Should be able to work in a team environment and contribute towards Practice/Project/Organization
goals |
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Required Skill set |
|
• |
Excellent business communication skills (written/Oral) |
|
• |
Ability to think, analyze and recommend solutions to any Technical problem. |
|
• |
Should be able a self starter and self motivated. Can carry his/her work independently
without any supervision. |
|
• |
Should be able to do estimations of CRM Customizations, Testing etc. (Only for the
candidates have any CRM experience) |
|
• |
Bachelors or Masters Degree in Computer Science, Computer Engineering, Information
Systems or related discipline. Degrees - BE,BTECH,MCA,MBA or equivalent |
|
• |
Must have working experience in two or more areas with .NET (Web/Windows Form) /CRM
SDK (MS CRM candidates only) Customizations as compulsory |
|
• |
Mandatory (MS CRM candidates only) |
|
• |
MS CRM 4.0 (Titan) customizations |
|
• |
Knowledge of one or more CRM module - Sales, Marketing or Services |
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Optional |
|
• |
.NET/ASP .NET |
|
• |
SQL Server - SSRS,SSIS |
|
• |
SharePoint |
|
• |
BizTalk Server |
|
• |
Data Migration tools |
|
• |
Windows CE / CRM Mobile Skills |
|
• |
Should understand CRM testing methodologies and tools |
|
• |
Should be familiar with Performance testing |
|
• |
Desirable Skill Set though not required |
|
• |
Experience in the following fields: Finance, Logistics/trade, Manufacturing |
|
• |
Experience with CRM system (e.g.: Siebel, Oracle, PeopleSoft, Salesforce, Clarify,
etc.) with an emphasis on the following - Sales, Marketing, Service, Call Center
etc. |
|
• |
Expertise in Microsoft CRM or an interest to become an expert in MS-CRM through
our training program |
|
• |
Certified in MS CRM Customizations |
|
• |
Certified in MS CRM Installation and Configuration |
|
• |
Certified in SQL Server |
|
• |
Certified in Extending CRM using .NET |
|
• |
Experience in C#, .NET, Visual Studio, SharePoint , Biz Talk etc. |
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• |
Experience in an internal or external consulting role |
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Engagement Manager (10+ years) (Code: EM) |
 |
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Manage complex services engagements through the entire project lifecycle |
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Key Responsibilities: |
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1. |
Solution Delivery |
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• |
Responsible for engagement delivery |
|
• |
Manage multi-phase, multi-dimensional multi -resource projects from inception to
conclusion while maintaining high customer satisfaction |
|
• |
Estimate timelines and resources, create detailed project plan |
|
• |
Drive compliance with operational aspects of the consulting practice: |
|
• |
Ensuring delivery of contractual commitments |
|
• |
Ensuring project portfolio mix meets corporate & vertical objectives |
|
• |
Ensuring adherence to Project Management Office (PMO) delivery & risk mitigation
standards |
|
• |
Monitor and adjust estimates to integrate new constraints |
|
• |
Responsible for the ultimate success and satisfaction of internal AND external customers
and partners: |
|
• |
Focus on increasing customer & partner satisfaction targets through strong communication
& relationship management skills |
|
• |
Own & resolve key issues upon escalation |
|
• |
Identify & proactively resolve issues which encumber delivery |
|
|
2. |
Strategy and Business Development |
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• |
Assist internal customers in definition and development of service line strategy
and offerings |
|
• |
Assist in developing proposals, working with pre-sales to assist with deal closure
resulting in a healthy pipe and backlog and partnering with Resource Manager to
staff project teams |
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• |
Maintain key business relationships and enable achievement of specific objectives
around all products/GTMs for their respective business segments |
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• |
Assist in maintaining/enhancing the readiness process for offerings within specific
areas of expertise in Practice |
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3. |
Other |
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• |
Enhance knowledge base and contribute to Microsoft internal Knowledge Management
System |
|
• |
Has played the Technical Consulting/Architect role in the past and met the requirements
of those roles. |
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• |
Customized presentations & Training |
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Experience and Knowledge Requirements: |
|
• |
Minimum of 10+ years working experience in Consultancy, Architecting, Design, Deployment
and/or support of software-related products or services |
|
• |
Solid understanding of Microsoft technology, competitive positioning and experience
in the delivery of large complex, strategic projects |
|
• |
Strong Project Management skills and experience |
|
• |
Stellar oral/written communication, organization and interpersonal skills and a
demonstrated effectiveness in a managerial role |
|
• |
Understanding of IT applications to several industry verticals will be a significant
plus |
|
| |
|
Education and Professional Qualification Requirements: |
|
• |
A bachelors degree in Engineering - BE, BTech or Equivalent. |
|
• |
Industry Certifications such as PMP, MCSD.Net, CISSP |
|
| |
|
Success Criteria: |
|
• |
Quality of work as measured by customer satisfaction, repeat business and extensions |
|
• |
Delivering projects in accordance with internal quality standard and requirements |
|
• |
Development and maintenance of relevant technical and industry expertise |
|
• |
Quality of contributions to the knowledge management system |
|
• |
Customer testimonials & Case Studies |
|
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Professional Development Resource Manager (10+ years) (Code: PDRM) |
 |
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The Professional Development Resource Manager (PDRM) is responsible for the technical
and professional readiness of their teams, and their aggregated billable utilization
results. They drive sustained employee productivity and high customer/partner satisfaction
results, through assessment, training, and coaching. |
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Responsibilities: |
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As team managers, PDRMs regularly perform 1:1s with their employees, conduct performance
review and career development discussions at least once a year. They provide feedback
on quality, timeliness and cost-effectiveness of customer and internal deliverables
and coach their direct reports regularly. PDRMs also develop their own management
skills through active participation in Management Excellence events, training, mentoring
and communities. Specifically, PDRMs: |
|
• |
Conduct regularly scheduled one-on-one meetings with consultants to discuss performance,
career planning, skills readiness, training plans, etc. The recommended frequency
for these meetings is once per month. |
|
• |
Help consultants maximize utilization through awareness of engagement opportunities
and marketing of their skills within the resource management community. |
|
• |
Assist consultants with ad-hoc requests for support, including conflict resolution,
issue escalation, administrative support, career guidance, etc. |
|
• |
Fulfill administrative responsibilities related to the management of people at Microsoft,
including performance reviews, promotion justification, time/expense approval, Consultant
Engagement Feedback (CEF) administration, etc. |
|
• |
In order to assist in staffing/skills readiness planning, coordinate with other
Services management roles (RMs, EMs, RPMs) to understand future skills requirements
and the Services pipeline. |
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PDRM’s assign their delivery resources to engagements within their geographies.
They review the bench and staffing levels regularly and proactively discuss upcoming
resource availability with Services Sales Manager, EMs, and Architects. They
ensure that the team grows their delivery skills through 20 days/year of readiness
attained through training and events, participation in mentoring, job shadowing
(as guest) and Microsoft Services University (new hires only). PDRM’s interact
with service line leads to forecast readiness activities for upcoming solutions
and offerings. This information is used by the PDRM to prepare the team through
training and RAMP programs, for these new engagement opportunities. |
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|
PDRM’s drive customer satisfaction through their direct reports. Stakeholder
feedback is continuously collected by the PDRM and acted upon to drive positive
customer and partner satisfaction in these areas: |
|
• |
Conditions of Satisfaction |
|
• |
Service Delivery Plan updates |
|
• |
Customer status reports |
|
• |
Responsiveness to stakeholders |
|
• |
Delivering on engagement commitments |
|
• |
Raising engagement issues proactively |
|
• |
Any remaining Geo specific items specific to Customer Satisfaction |
|
| |
|
Qualifications: |
|
• |
10+ years of related experience |
|
• |
Team management experience required |
|
• |
Previous experience managing professional services staff is necessary. |
|
• |
The preferred candidate will have strong Communication Skills and strong Interpersonal
Skills. The candidate should have a technical and services background. |
|
|
|
|
Practice Director (15+ years) (Code: PD) |
 |
|
Lead a specific area of consulting practice, develop and oversee implementation
of effective internal sales, delivery and staff |
|
Key Responsibilities: |
|
1. |
Leadership, Strategy and Business Development |
| |
Foster and develop relationships with internal customers to create strategic partnerships
and initiatives that maximize opportunities |
| |
|
• |
Develop products offerings in Practice area |
|
• |
Drive visibility & support for team with overseas MCS practice leaders and motivate
internal customers to engage Practice resources |
|
• |
Ensure highest levels of customer satisfaction & operational excellence |
|
• |
Assess market demand for Practice |
|
• |
Forecast resource needs and team skill mix to meet anticipated demand |
|
• |
Work closely the management team in development & implementation of service
plans to support that demand |
|
• |
Drive the readiness process for offerings within specific areas of expertise in
Practice |
|
• |
Ensure tight practice integration & teaming by working closely with Practice
Managers and Engagement Managers from overseas MCS practices |
|
• |
Assist in closing service opportunities through industry and consulting experience
& relationship management with internal clients |
|
• |
Responsible for establishing and maintaining a common vision across the practice,
as well as ensuring a consistent level of business operations and discipline |
|
• |
Essentially, run the consulting business inside Microsoft as the team generates
proposals, estimate project staffing, forecast revenue, maintain utilization and
have responsibility for the practice financials. |
|
|
2. |
Delivery |
| |
Responsible for direct report Engagement Managers who own the delivery of projects
and execution of practice strategies and Professional Development Resource Managers
(PDRM) |
| |
|
• |
Drive compliance with the operational aspects of the consulting practice: |
|
• |
Ensuring delivery of contractual commitments |
|
• |
Ensuring project portfolio mix meets corporate & vertical objectives |
|
• |
Ensuring adherence to Project Management Office (PMO) delivery & risk mitigation
standards |
|
• |
Ensuring effective monitoring & management of practice backlog & pipeline |
|
• |
Monitor monthly, quarterly, & annual Booked & Billed revenue actual vs.
plan |
|
• |
Responsible for the ultimate success and satisfaction of internal AND external customers
and partners: |
|
• |
Focus on increasing customer & partner satisfaction targets through strong communication
& relationship management skills |
|
• |
Ensure delivery scalability through the effective utilization & management of
qualified Microsoft partners |
|
• |
Own & resolve key issues upon escalation |
|
• |
Identify & proactively resolve issues which encumber opportunities |
|
|
3. |
People Management |
| |
|
• |
Recruiting appropriate talent for practice and meet monthly recruitment targets |
|
• |
Perform personnel management activities such as providing direction for recruiting/selection,
performance management, and career development changes |
|
• |
Mentor and train Engagement Managers, PDRM’s and Senior Consultants
in Practice |
|
• |
Responsible for ensuring overall employee satisfaction, development, & morale |
|
• |
Responsible for driving effective team communication & camaraderie in a virtual
environment |
|
|
4. |
Other |
| |
|
• |
Enhance knowledge base and contribute to Microsoft internal Knowledge Management
System |
|
• |
Customized presentations & Training |
|
|
| |
|
Experience and Knowledge Requirements: |
|
• |
Minimum of 15+ years working experience in Consultancy, Architecting, Design, Deployment
and/or support of software-related products or services |
|
• |
Experience in identifying and delivering technical solutions (preferably on MS technologies)
to customer business problems |
|
• |
Stellar oral/written communication, organization and interpersonal skills, effective
negotiation skills and a demonstrated effectiveness in a managerial role |
|
• |
Strong Project Management skills and experience |
|
• |
Understanding of IT applications to several industry verticals will be a significant
plus |
|
• |
P&L experience ($6-7 million level) is desirable |
|
| |
|
Education and Professional Qualification Requirement |
|
• |
A bachelors degree in Engineering - BE, BTech or Equivalent. |
|
• |
Industry Certifications such as MCSE 2003, CISSP |
|
| |
|
Success Criteria: |
|
• |
Quality of work as measured by customer satisfaction, delivery excellence metrics,
repeat business and extensions |
|
• |
Internal revenue, Practice resource utilization |
|
• |
Development and maintenance of relevant technical and industry expertise |
|
• |
Quality of contributions to the knowledge management system |
|
• |
Customer testimonials & Case Studies |
|
|
|
|
|
Industry Solution Group |
|
|
Software Development Engineer Lead (6+ years) (Code: SDEL) |
 |
|
Do you enjoy working in a fast-paced environment and take pride in solving real
customer issues and enabling our partners to ship new products every few months?
The Solutions Team is trying to set up an engineering center through MGSI, being
responsible for delivering scalable solutions. You’ll have an exciting opportunity
to lead a world-class development team that will help Microsoft provide “software
as services” globally. |
| |
|
Responsibilities for this position include: |
|
• |
Involve in developing SDE team, acquiring and sustain top talented software design
engineers. |
|
• |
Work with the internal partners, stakeholders and the team and manage the projects
assigned to the team |
|
• |
Work with the test team to deliver high quality solutions. |
|
• |
Drive a team of SDEs through planning, estimation, scheduling, execution and bug
fixing of our server side components. |
|
• |
Ensure the high quality of the solutions by following defined MS development procedures. |
|
• |
Collaborate with development, program management and test teams, both within the
Solutions Team and other product teams in Redmond. |
|
• |
Help improve ISG engineering efficacy. |
|
| |
|
Qualifications for this position include: |
|
• |
At least 6 years of software development experience working on commercial software,
including experience of managing through one complete Microsoft product or application
cycle. |
|
• |
At least 1 year of people management experience including recruiting, goal setting,
mentoring and career development. |
|
• |
A deep understanding of software development process, demonstrated proficiency in
designing developer-level specs, and ability to work effectively both within a team
and cross-group to create designs and to identify and manage dependencies, and drive
to resolve issues and ship under tight deadlines. |
|
• |
Ability to work closely with program managers, developers and testers in multiple
locations, on multiple projects. |
|
• |
Excellent organizational, communication, and motivational skills; a “lead
by example” attitude. |
|
• |
Strong Windows, Web UI, Win32, .NET (C#) design and testing skills. |
|
• |
Previous experiences in Web Services, Hosted Messaging and Collaboration, Exchange,
Sharepoint, MPS, SOAP/XML and SQL, ADO.NET, CSF, Networking are pluses. |
|
• |
Experience in specific domains like Telecom, eCommerce etc., is looked upon favorably |
|
• |
Excellent English communications skills, both spoken and written, required. |
|
• |
BA or BS in Computer Science or related field. |
|
|
|
|
Software Development Engineer (3+ years) (Code: SDE) |
 |
|
Do you enjoy working in a fast-paced environment and take pride in solving real
customer issues and enabling our partners to ship new products every few months?
The Solutions Team is trying to set up an engineering center through MGSI, being
responsible for delivering scalable solutions. You’ll have an exciting opportunity
to lead a world-class development team that will help Microsoft provide “software
as services” globally. |
|
• |
The SDE will be responsible for aspects surrounding solution & technology development
and specification writing. Amongst other aspects this role will deliver technical
presentations, deep-dive technical workshops, code samples, and architectural guidance
to customers & partners. |
|
• |
Specifically, they will need to take on the following responsibilities: |
|
• |
Solution Developer: Develop, architect, and write design specifications of solutions.
Work with management team, solution architects, field, and customers, to define
new solution areas that accelerate growth of the ISG business. Train field and customers
on solutions; this would include but not limited to activities like technical presentations/
workshops to customers & partners, internal skills-building training sessions,
RFP support, architecture review. |
|
• |
Product & Technology responsibilities: You will work closely with Product and
Program Management team as a part of your responsibilities. You will review product
enhancements, provide field feedback on product & performance, recommended improvements,
and align with other tech initiatives |
|
• |
Domain knowledge: Specific deep domain knowledge is preferred. |
|
| |
|
Experience in one or more of the below areas are required. |
|
• |
SharePoint 2007: Expect advanced understanding of SharePoint
2007 development. Should have built web parts that heavily leverage or interact
with the SharePoint object model/SDK, full understanding of the capabilities of
workflow, business data catalog, shared services, and InfoPath form services. Should
be able to configure SharePoint 2007 servers including incoming and outgoing e-mail,
shared services providers, InfoPath forms services, search. |
|
• |
ASP.NET: Clearly understands the link between SharePoint
development and ASP.NET development. |
|
• |
ASP.NET AJAX: Experience writing server controls that
implement IScriptControl and use a ScriptManager. Also, using and implementing
the client side aspects of the ASP.NET AJAX framework will be important. Expect
solid understanding of Client Side scripting and what ASP.NET AJAX provides, UpdatePanel
functionality, Service References. |
|
• |
Web Services (WSE or WCF): Experience building and working
with asynchronous web services. |
|
• |
Windows Workflow: Experience building custom activities
that interact with web services and developing/publishing workflows into a SharePoint
2007 environment. |
|
• |
Database and BI: Experience building data centric and
BI applications with Microsoft SQL Server Technologies. |
|
| |
|
You possess strong analytical skills, a passion for technology, and creativity in
defining how new technologies can help ISG customers reduce costs, improve profitability,
gain efficiency and gain a competitive advantage. You will regularly engage with
customers and partners in order to identify their requirements and must have the
ability to communicate with them effectively and professionally. You should posses
a bachelor’s degree. |
|
|
|
Software Design Engineer – Test Lead (6+ years) (Code: SDETL) |
 |
|
Are you passionate about being part of a startup team? Are you passionate about
working with a startup team that works on core Microsoft Platforms? Are you passionate
about making a HUGE impact in Microsoft’s global engineering efforts in India?
If the answers are yes to these questions, the Group Manager opportunities on the
ISG@ Microsoft Global Services India team could be the role you’ve been waiting
for. |
| |
|
The MGSI team is one of the fastest growing organizations. Since its establishment
in early 2005, it has been a core delivery engine for delivering complex customer
solutions across various Microsoft platforms. The Industry Solutions Group which
is a part of the Microsoft Services Organization focuses on building leading edge
products for specific industry verticals. As we continuously grow this global engineering
team in India, establish core competencies around various Technologies, we are actively
seeking strong leaders who could effectively grow, develop and manage all aspects
of the solutions teams in Hyderabad, India. |
| |
|
As a test feature team lead, you will work closely with development and program
management to help determine the vision, scope, design, testability and requirements
of our current and next generation features. You will own the test and test tools
strategy for NLB, performance, and scalability. |
| |
|
Candidates must have 6+ years professional software testing experience including
test automation and/or infrastructure development, test planning, test methodologies,
test case development, deep technical skills in coding, reviewing, and debugging
applications, great communication skills, and an ability to work across multiple
disciplines to achieve great results. Candidates should have a proven track record
of understanding the customer and their requirements. Candidates must have strong
coding skills in a modern language such as C/C++ and/or C#. Knowledge of SQL Server,
Windows Media Streaming Server and CSF is preferred, but not required. A background
or industry experience in statistics and data mining/machine learning is a big plus,
as are experience with databases, XML, multi-threading, client/server testing, and
performance testing. A BA/BS or equivalent degree in Computer Science or related
discipline is preferred. |
|
|
|
Software Design Engineer – Test (3+ years) (Code: SDET) |
 |
|
Do you enjoy working in a fast-paced environment and take pride in solving real
customer issues and enabling our partners to ship new products every few months?
The Solutions Team is trying to set up an engineering center being responsible for
delivering complete solutions all over the world. The solutions we provide will
enable consumers to use Microsoft products with great ease. You’ll have an
exciting opportunity to join a world-class test team that will help Microsoft provide
“software as services”.
We are looking for an energetic SDET who is organized, proactive, motivated &
self-driven, with strong design, debugging and development skills. This position
will have a strong customer partnership focus. You will get a chance to learn and
contribute to the end-to-end solutions that will enable millions of users to use
the services. |
| |
|
The basic expectations for this position include: |
|
• |
Customer focus & interest in learning new business models, new engineering environment
and platforms. |
|
• |
Able to communicate in English fluently, both spoken and written. |
|
• |
Have a proven record of testing and shipping software solutions. |
|
• |
Proficient in trouble shooting and isolating bugs in the product. Strong debugging,
solid coding in .NET (C#) and test case design and developing automation skills. |
|
• |
Knowledge of designing and developing test cases for Web Services and back end components. |
|
• |
Knowledge in breath of technology (T-SQL, ADO.NET, BizTalk, IIS, SOAP/XML, MSI,
CSF and networking) are big pluses |
|
|
|
|
Program Manager (6+ years) (Code: PM) |
 |
|
Are you driven by the desire to build and deliver higher quality software? Are you
the "go-to" person on your team that figures out how to ship products
on time, on spec and with high quality? Do you want to have a big impact internally
(at MS) and externally by working on direct customer solutions |
| |
|
The MGSI team is one of the fastest growing organizations. Since its establishment
in early 2005, it has been a core delivery engine for delivering complex customer
solutions across various Microsoft platforms. The Industry Solutions Group which
is a part of the Microsoft Services Organization focuses on building leading edge
products for specific industry verticals. As we continuously grow this global engineering
team in India, establish core competencies around various Technologies, we are actively
seeking strong leaders who could effectively grow, develop and manage all aspects
of the solutions teams in Hyderabad, India. |
| |
|
The primary responsibilities include… |
|
• |
We are looking for a great PM to drive teams to ship customer solutions, the person
will be a key member of the Team Leadership, having significant responsibilities
will include(but are not limited to): |
|
• |
Creating and driving the schedule for the team that includes full-time staff, other
orgs around Microsoft and contracting firms |
|
• |
Driving open issues, risks and internal process to enable the team to ship great
software on time |
|
• |
Driving Feature specifications |
|
• |
Working closely with the rest of the Industry Solutions group to ensure that the
solutions integrates well with other components in terms of dependencies, process
and issue/bug management |
|
• |
Working directly with customers in driving solution adoption |
|
• |
Working with internal teams at Microsoft to help drive the dogfooding of our technologies |
|
• |
You need to have strong experience in managing/driving process, managing schedules
and working effectively across teams. Strong communication and negotiation skills
are needed for this role. |
|
| |
|
Requirements: |
|
• |
A BS in Mathematics or Computer Science is preferred. You should have at least three
years program management experience on a product team, spanning at least one complete
product release cycle, a background in software development, a solid understanding
of specific Industry Domains is highly preferred but not necessary. |
|
• |
Demonstrated Process/Release management experience. A solid candidate will have
a proven track record as an effective v-team leader of high talent engineering teams
as facilitate through solid skills in communication & project management with
perseverance and passion for results. |
|
• |
The individual will work closely with x-functional teams including the development,
test, program management, architecture, operations, and business with key measures
of success defined by 1) Quality of Services (availability, performance, 2) Operational
Scalability, and 3) Efficiency (COGS) as enabled through solid engineering approach
amidst the product system integration process performance and reliability results
amidst solution development efforts.. |
|
|
|
|
Group Manager (15+ years) (Code: GRM) |
 |
|
Are you passionate about building a startup team? Are you passionate about building
a startup team that works on core Microsoft Platforms? Are you passionate about
making a HUGE impact in Microsoft’s global engineering efforts in India? Are
you current a technical/product unit manager or an experienced technical leader
who is looking for an opportunity to lead all aspects of product feature teams?
If the answers are yes to these questions, the Group Manager opportunities on the
ISG@ Microsoft Global Services India team could be the role you’ve been waiting
for. |
| |
|
The MGSI team is one of the fastest growing organizations. Since its establishment
in early 2005, it has been a core delivery engine for delivering complex customer
solutions across various Microsoft platforms. The Industry Solutions Group which
is a part of the Microsoft Services Organization focuses on building leading edge
products for specific industry verticals. As we continuously grow this global engineering
team in India, establish core competencies around various Technologies, we are actively
seeking strong leaders who could effectively grow, develop and manage all aspects
of the solutions teams in Hyderabad, India. |
| |
|
The primary responsibilities include |
|
• |
Actively engage in hiring the best and be effective in people development to ensure
organization agility |
|
• |
Define and guide the e2e product development process, collaborate effectively with
all partner teams to define release criteria and roll-out schedule, skillfully execute
on milestones, deliverables in the timely manner |
|
• |
Work across Microsoft (Redmond based STB teams in particular) to drive synergy and
appropriate integration and efforts to deliver innovative global engineering |
|
• |
Employ strong strategy, people leadership and product development skills to drive
the creation of world-class solution development center in India |
|
| |
|
We are looking for individuals who demonstrate ability to think strategically and
tactically about the technical, business, cross-functional/cross-site development
issues. You should have at least 10 years experience, including at least 3 years
leading teams through full product lifecycles (vision, definition, successful release/deployment).
Experience Products design, development, testing, release and deployment is desirable
with specific focus on Industry solutions. The ability to communicate effectively
working cross-group, cross-site and with executive staff is a must. Finally, the
roles requires that you have strong passion about extending Microsoft global engineering
capabilities to India, strong desire and capability of people development, strong
independent problem solving skills, excellent collaboration skills, strong ability
to deal with ambiguity/conflicting objectives and a strong drive for results. BS
or MS degree in Computer Science or equivalent is required with solid technical
experience. |
|
|
|
|
Cross Functional |
|
|
Project Manager – Pre-sales (Code: PM SALES) |
 |
|
The Pursuit PjM is a crucial member of the Deal Pursuit Team and will work in close
partnership with Proposal Managers, Proposal Writers, SMEs from MGSI, and ATUs,
SEs, EMs, Solution Architects and entire opportunity team from MCS.
PPjM is expected to deliver a quality solution / service description within constraints
(schedule, features / functionality, and budget), to drive satisfaction, loyalty,
and Customer Partner Experience. |
| |
|
Requirement: |
|
Develop work break-down structures, estimate tools, estimate data, resource team
models, solution risks and other information necessary to rapidly build and reuse
solution and work estimates in responding to opportunities. |
|
• |
Initiate estimate profile and research for the opportunity |
|
• |
Review all opportunity content including RFP, POC, past SOWs or other material. |
|
• |
Research previous solution WBS, estimate or actual effort (hrs) on previous engagements |
|
• |
Obtain pricing guidelines, tools or other estimating methods |
|
• |
Set up the WBS, Resource and Deliverable Masters |
|
• |
Review Opportunity Plan and customer requirements to help Opportunity Managers develop
a Response Compliance Matrix |
|
• |
Set up Project Plan for the Opportunity Team with Milestones to map to the Opportunity
plan |
|
• |
Conduct a Scope-WBS workshop with the Delivery Manager, Engagement Manager and Solution
Architect |
|
• |
Build WBS, dependencies, effort estimates, resource types |
|
• |
Establish milestone and phase-based schedules |
|
• |
Generate total estimate costs and effort by resources |
|
• |
Develop the project resource plan |
|
• |
Capture, manage ongoing risks and assumptions into estimating processes and own
the Assumption Master |
|
• |
Load-balance work plans |
|
• |
Work with partners on effort estimates |
|
• |
Review pricing information in Deal Compass and align to response as needed |
|
• |
Capture all IP regarding estimates, resources, effort, costs, WBS and work with
asset management team to cleanse and scrub content, as needed |
|
• |
Use captured assets to build library and data store of component WBS and associated
estimates and resource plans for solutions |
|
• |
Establish processes to reuse and leverage estimate-IP more rapidly on new deals |
|
| |
|
To be considered for this position, you must be able to apply business acumen and
metrics to arrive at effort estimates at various levels of accuracy such as ballpark,
order-of-magnitude and not-to-exceed, using details available at a presales stage.
You should be able to select and use the appropriate estimation technique and analytical
tools (Critical Path, Schedule Optimization). |
| |
|
Qualification : |
|
• |
A Degree in Engineering or Computer Science (Bachelor’s degree is essential,
Masters degree will be an advantage). |
|
• |
worked on project documentation required to formally authorize project proposal
submission, thereby create sufficient detail to organize, check, review and request
project sign-offs. |
|
• |
PMP® certification from PMI® will be an advantage. |
|
• |
Cumulative experience in project management area for at least 4-5 years |
|
• |
(This description indicates the general nature and level of work performed by employees
in this position. The actual duties, responsibilities, and qualifications may vary
based on assignment). |
|
|
|
|
Senior Financial Analyst / Business Analyst (Code: BA) |
 |
|
Senior Financial Analyst/ Business Analyst |
| |
|
Qualification: MBA Finance/CA |
| |
|
Relevant Experience: 6-7 Years/ 4-5 Years |
| |
|
Role: |
|
The role of the business analyst is to understand the business goals, objectives
and strategies of an organization and to use that knowledge to help design and implement
new business systems that align with the business vision. |
| |
|
Using a variety of communication skills (e.g. interviews, meetings, and facilitated
sessions) and by analyzing business processes, data and systems, the business analyst
develops a series of business and system models that are used by the business to
better understand itself and to plan and design a future state business model. |
| |
|
The business analyst should be able to see the big picture as well as the technological
and architectural barriers and enablers. Business analysts must be comfortable
working with "specialists" in diverse roles and to understand the business
from many diverse perspectives. |
| |
|
Following are the key roles & responsibilities of a business/financial analyst: |
|
• |
Provide leadership to the business with respect to controllership and compliance. |
|
• |
As appropriate, provide leadership in the design, development and implementation
of improvements to tools and resources used |
|
• |
Gather data/information for the development of measures and reports for historical
and/or predictive analysis within the assigned business unit. |
|
• |
Lead the budgeting process (defines budget guidelines, target setting, model and
input budgets into budget tool, analyze business spending and conduct budget scrubs) |
|
• |
Prepare monthly financial reports for business with insightful variance analysis
and commentary Perform standard month-end close procedures and ensure that financial
results are fairly stated and in accordance with MAP/GAAP |
|
• |
Provide input into and/or implement accounting policies and procedures to ensure
that strong controls are in place and being followed within the business |
|
• |
Maintain reporting hierarchies for Management P&L and own general ledger maintenance |
|
• |
Prepare accurate forecasts and conduct various adhoc analysis and reporting requests. |
|
• |
Interpret and communicate complex accounting, analysis and business information
(i.e. Utilization, resource deployment, infra-structure changes, etc.). |
|
• |
Revenue process management and periodic reconciliation. |
|
• |
Interaction with MCS regions/areas. |
|
• |
Head Count Management and period reconciliations. |
|
• |
Identify and initiate process improvements and technical solutions to improve business
processes. |
|
• |
As appropriate, support organization in ensuring adherence to the continuous monitoring
requirements of Sarbanes Oxley Section 404 |
|
• |
Ensure integrity of the compliance with corporate and local policies and procedures |
|
• |
Continuously monitor emerging internal control risks and update existing controls
and processes to respond to these risks |
|
• |
Detect and report to appropriate MS management any violation or deviation from standards
and practices including the code of conduct, laws and other misconduct |
|
• |
Responsible to build the monthly Closing package highlighting key stories, risks
and system issues |
|
|
|
|
Marketing Communications Manager (7+ years) ( Code: MARCOM) |
 |
|
As Marketing Communications Manager for Microsoft Services Solutions, this is your
opportunity to play a role that will be responsible for delivering to the predefined
service level agreements of Microsoft Global Services marketing support center.
The person will manage a team of highly skilled content writers and graphic designers
to create and manage marketing communications material and programs for a worldwide
audience. The ideal candidate would be a senior manager with 7-9 years of experience
heading marketing communications or content development projects with leading global
SI or professional services organizations. |
| |
|
Duties/Responsibilities: |
|
• |
Create and manage world class marketing communications programs to promote Services
objectives in accordance with the predefined SLAs |
|
• |
Collaborate and drive execution through cross-functional teams in worldwide marketing,
solutions groups, legal and subject matter experts |
|
• |
Constantly innovate on new methods of optimization to enhance the effectiveness
of the communications program |
|
• |
Develop and manage a team of copy writers, graphics designers, solutions owners
to deliver |
|
• |
marketing material as per the positioning and communications strategies; |
|
• |
Ensure project structure, approach and work plan as per |
|
• |
pre-defined KPIs and take ownership on continually meeting high performance standards |
|
• |
Schedule, manage, track and report on content development projects; assist in setting
the strategic direction of projects. |
|
• |
The marketing communications program will include the development of written and
oral material, presentations, media campaigns and internal/external audience facing
promotion campaigns as required by business stakeholders |
|
• |
Effectively manage multiple projects across multiple geographically distributed
stakeholders |
|
• |
Work to establish processes, systems and tools to meet diverse and changing needs
of the program |
|
• |
Research alternative techniques for gathering a variety of data that is not available
from established sources; enable world class programs through adequate research
and benchmarking of marketing communication program effectiveness |
|
• |
Employ industry best practices in project management methodologies to conduct the
SMSC projects to exceed customer expectations |
|
| |
|
Qualifications: |
|
• |
A minimum of 7+ years of experience as a senior manager in technology related organizations
with at least 5 years in marketing communications/content/documentation development |
|
• |
B.A. or B.S.; M.B.A. a plus |
|
• |
Project management training/certification is desirable |
|
| |
|
Skills/Experience: |
|
• |
Worked on developing and driving communications programs in the IT domain around
solutions and services. |
|
• |
A passion for technology sound understanding of technology trends and new solution
areas. |
|
• |
Flair for writing and communicating complex solutions in a structured and comprehensive
manner to diverse stakeholders effectively. |
|
• |
Understanding of media vehicle and experience in choosing the right medium/message
mix |
|
• |
Demonstrates initiative, is a natural leader, thrives in a fast-paced environment |
|
• |
Comfortable breaking new ground and moving new ideas forward, and getting things
done independently, delivers high-quality results |
|
• |
Can quickly develop a plan, align necessary resources, and execute in a well-organized
fashion with attention to detail |
|
• |
Results-oriented, maintains grace under pressure, keeps a good sense of humor |
|
• |
Has strong problem analysis and decision-making skills |
|
• |
Continuously thinks about the customer and creating a great customer experience |
|
• |
Excellent communication skills |
|
• |
Must be comfortable developing and delivering presentations to large groups, including
stakeholders and senior management |
|
• |
Must have demonstrated success managing large and complex projects for global organizations
developing high-impact marketing plans and managing cross-functional teams Strong
project management capabilities and proactive, results-oriented approach |
|
• |
Must have hands on expertise with MS Office Suite and MS Project |
|
• |
High energy, vision and experience in strategic initiatives beyond tactical implementation. |
|
• |
Inspiration to help others understand key issues |
|
• |
Innovative thinking that challenges the status quo |
|
• |
Ability to make decisions and proactively address conflict or issues |
|
• |
Successful experience collaborating across organizational and cultural boundaries |
|
• |
Desire to drive personal performance through coaching, feedback, and ongoing development |
|
|
|
|
Marketing Communications Content Writer (Code: MWRITER) |
 |
|
As Marketing Communications Writer this is an opportunity to work as part of a a
unique international Marketing Services team that supports the delivery of best-of-breed
services solutions for customers worldwide. |
| |
|
Duties and Responsibilities: |
|
This role will be responsible for the content development and management of the
Services Marketing team requirements. This would include: |
| |
|
Marketing Collateral |
|
Case studies, solution overviews and supporting documents, white papers, brochures,
web-content, campaigns addressed to key stakeholders using the appropriate medium,
etc. |
| |
|
Services Solution Content |
|
Production and Solution Profiles documents, Solution descriptions, Technical Specification
documentation, Standard Operating Procedures (SOPs) and User Documentations, Help
Manuals besides others standard literature |
| |
|
Management of the content library |
|
• |
Ability to manage the content library and the dissemination of the same to the most
relevant users/stakeholders |
|
• |
Ability to ensure the appropriate use and guidance of the content to ensure high
context-based relevance and effectiveness |
|
| |
|
Skills/Experience: |
|
• |
Write and edit technically accurate content based on the solution specifications
such as value proposition, intended audience, messaging structure and theme |
|
• |
Has aptitude and passion for technology |
|
• |
Ability to analyze and arrive at the appropriate message positioning and developing
the content from end-to-end |
|
• |
Ability to convey complex subject matter in a simple clear, effective and accurate
manner |
|
• |
Strong organizational skills, including ability to handle multiple assignments |
|
• |
Proven time management and problem-solving skills, with strong customer service
orientation |
|
• |
Ability to independently set priorities within a team environment while thriving
on being part of a cohesive team |
|
• |
Familiarity with industry standards in writing styles and techniques and the latest
in terms of communication best practices |
|
• |
Exposure to content and knowledge management frameworks with hands-on experience
on at least one |
|
• |
Collaborate with project managers, program managers, solution owners and thought
leaders to determine content for industry and service-specific marketing materials |
|
• |
Incite enthusiasm and influence, motivate and persuade others to achieve desired
outcomes without organizational authority |
|
• |
Work under pressure on multiple projects concurrently and meet deadlines in a fast-paced
work environment with changing priorities |
|
• |
Communicate effectively, both orally and in writing |
|
• |
Establish and maintain effective working relationships at all levels of the organization |
|
• |
Contribute to ongoing marketing initiatives and programs |
|
• |
Perform quality assurance to ensure technical accuracy across all the content developed |
|
• |
Collaborate with art directors, designers and corporate marketing managers to conceptualize
and set communication strategy for solutions content |
|
• |
Responsible for proofreading all materials besides providing compelling, accurate,
timely and easy-to-read copy to graphics designers |
|
• |
Provide multiple copy options for review as needed; be able to interpret and quickly
incorporate feedback |
|
• |
Keep informed of trends in technology, market, competition |
|
• |
Helps to develop efficient systems, processes and tools for the services marketing
support center |
|
• |
Participate in regular briefing and content review sessions with geographically
distributed stakeholders and user groups |
|
• |
Content management and administration of the team site |
|
• |
Research internal content repositories for existing IP on the solutions |
|
• |
Add meta data to the developed content and submit it to the internal content repositories
according to predefined taxonomy |
|
|
|
|
User Experience Designer (Code: UED) |
 |
|
This is your opportunity to be part of a Microsoft Global Services user experience
team dedicated to continuously enhancing the customer experience by effectively
implementing Microsoft user experience best practices for solutions delivered globally. |
| |
|
The person is required to support all marketing programs that ‘requires’/
‘would benefit from’ the inclusion of user experience to enhance not
only the final product but also enhance the customer productivity through the incorporation
of the user experience best practices into the solution. |
|
• |
This role requires the person to work independently and also through cross-functional
teams to deliver the requirements of the marketing services programs. |
|
| |
|
Duties: |
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The role is responsible for the user experience research and design of current as
well as future services projects for the Microsoft Global Services. |
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As a user experience lead, your primary responsibilities include managing projects
deliverables, researching the best fit solution for the engagements, design, setting
high level design goals and schedules. |
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You will work proactively with program managers and other disciplines to help them
understand how your design will drive solution capability in meeting the needs of
customers. You will work as both a lead and a hands-on individual contributor on
this team. |
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Your primary focus will be Services solutions, but you should also expect to be
working on other Microsoft solutions as the need arises. |
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You will be involved in larger cross-team design projects that will impact the services
solution strategy and future direction of Microsoft Services Marketing Support
Center as well as initiatives to continuously improve our design and User Experience
capabilities |
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You will compile and socialize processes, tools and the user-centered culture in
the broader organization. |
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This work will require close collaboration with team members at all sites and with
the larger user experience community |
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Skills/Experience: |
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The role requires a person with 4 - 5 years of experience in user-centered design
of applications /solutions in a Services environment and extensive exposure to developing
Web-focused solutions |
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Passion for user-centric design and a track record delivering innovative and successful
user experiences on solutions, web-sites as well as web-based applications |
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Ability to translate customer business requirements into compelling UI’s that
demonstrate the power and value of an optimal experience |
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Expert skills using Photoshop, Flash and other design-related software tools (e.g.
Illustrator/Fireworks/Aftereffects) together with skills in image optimization,
cross-browser compatibility and an understanding of web accessibility issues |
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Background using user-centered design tools and techniques in their work, for example;
storyboards, scenarios, personas, wire frames, user journeys and graphic design |
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Confidence to challenge where necessary, and employ excellent interpersonal and
communication skills to engage all parts of the company in a collaborative manner |
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Ability to simultaneously work on multiple products while managing external vendors/consultants |
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Prior experience developing hand coded templates is a definite plus |
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The individual will be involved in the entire project lifecycle from strategy to
implementation |
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Has thorough knowledge of user experience frameworks and methods and demonstrated
ability to adapt the appropriate method to specific design questions |
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Is a great team player and a great communicator that can connect easily with other
people and disciplines within an Services Solution team |
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Has aptitude and passion for technology |
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Has the flexibility to participate in global team conference calls outside regular
business hours |
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Overall we look for a team player with energy, humor, and creativity that shares
our passion for customers and what technology can do for them. You must be self-motivated
and able to plan and drive your own tasks, possess great communication skills, technical
knowledge, and connect easy with others. |
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Ability to integrate design and user experience understanding to create high quality
UX solutions |
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Develop concepts into working prototypes from thought to product that meet customer-delight
expectations |
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Work with a cross functional team of technical, services and marketing peers to
create a development environment with high synergy |
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Set user experience priorities for feature areas based on, and aligned with, the
product vision; clearly communicated these priorities across the feature team, which
ensured adherence to these priorities throughout the product lifecycle |
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Used understanding of competitor products/solutions and customer/partner extensibility
to create plans and designs for his/her feature-area experiences that were clearly
differentiated |
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Understand the trends in technology to anticipate the best solution over the medium
and long terms in terms of both user experience and maintenance |
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Technical Writer (Code: TWRITER) |
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As Technical Writer this is an opportunity to work as part of a unique international
team that supports the development and delivery of services solutions for customers
worldwide. |
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Duties: |
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Working with, creating and editing highly technical documents for publication for
large and complex services projects |
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A keen sense of best practices of the structure and form of documentation that enhance
the usability and repeatability |
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Demonstrated team leadership skills, with demonstrated ability to review copy for
errors in grammar, punctuation, and spelling and check the copy for readability,
style, and agreement with editorial policy. |
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Expert knowledge of word processing applications, including image manipulation (Photoshop
and Illustrator), desktop publishing (PageMaker), text processing (MS Word) and
data manipulation and management (MS Project and Excel) including: building, maintaining,
and applying templates (which include formatted styles, macros, etc.) inserting
and formatting graphics, identifying and inputting MS project activities, estimating
resource requirements, analyzing task dependencies, and tracking project progress. |
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Ability to use and understand the latest tools in editing and improving the throughput
time |
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Ability to initiate and maintain effective working relationships with senior leadership
and staff level employees. |
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Skills/Experience: |
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5-7 years as content writer for Information Technology companies |
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Candidates must have an understanding of technology, business and IT environment,
and have demonstrated skills in writing to capture the design, functionality and
technical requirements of the solution/s area |
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Has aptitude and passion for technology |
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Candidates must be able to translate solution understanding into the key documents
that support delivery engagement such as Standard Operating Procedures, Help Manuals,
User Documentation, Details Requirements Documents etc. |
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Exposure to RFI, RFP, documentation will be an added advantage |
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Should have participated in the delivery of complex solution as a technical writer
in individual capacity or as a team member under coaching/guidance of senior team
members. |
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Strong knowledge of the Software Development Life Cycle methodology and best practices
in the same |
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Ability to understand and analyze issues and uses judgment to make decisions. |
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Strong problem solving & troubleshooting skills |
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Strong communication skills and ability to interface with distributed teams across
geographies |
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Technical design, development and implementation decisions on the use of technology
in area(s) of specialization. |
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Ability to read, interpret and/or develop Technical specifications, diagrams
and database schema |
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Validate code on customer’s system and educate customer’s team on applying
the code. |
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Work with Leads to map solution and technical information to customer’s context. |
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Work with Leads on areas of local prototype, or proof of concept, to test solution. |
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Write or modify programming code to suit customer’s needs. |
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Soft Skills: |
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The profile we are looking for is a person with adequate exposure to interacting
with customers/stakeholders, gathering requirements in terms of content development,
managing expectations in terms of the delivery value stream from collation, development,
quality checks, template creation, documenting and post-production archiving and
retrieval management. |
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The candidate would require to demonstrate both written and verbal communication
skills of a high order |
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The ability to set up team calls, review sessions and manage the pipeline deliveries
for all key stakeholders |
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Working with and through a team of graphics and content-writers for the creation
of content in addition to being able to create and contribute content ground-up |
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Ability to prioritize and manage the content deliverables with a high degree of
effectiveness |
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Content Management Expertise: |
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Ability to manage a archiving system that allows search, retrieval, constant update
and quality checks on the content to ensure relevance through processes like time-stamping,
version control, usage monitoring, continuous improvement cycles. |
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Technical Writing Expertise: |
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To understand the role of various technologies in the context of customer requirements
and market trends. To leverage that understanding to create artifacts and documentation
for the same that match the various project stages from plan-and-design to delivery. |
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HR Business Partner / HR Manager (10+ years) (Code : HRBP) |
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Reports To: Director-HR, MGSI |
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MGSI is looking for a seasoned HR Business
Partner to drive various HR initiatives, process and programs
in the organization. This position has generalist/business partner responsibilities
including developing, managing, implementing, and integrating HR programs and guidelines
for the business in support of organizational objectives. This includes developing
strong business relationships with the management and client group; developing and
driving the people strategy for the business; analyzing and presenting information
to the management team that enables good business decisions; participating as a
member of the WW services HR team; and driving and supporting cross-group and cross-region
client and HR initiatives. |
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Key Accountabilities |
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Business Partner - Understand the business. Serve as
a key member of the HR team to assist in driving business results. Drive systemic
organizational and people strategies that are aligned to the business strategy.
Work closely with international HR partners to ensure seamless strategic management
of the organization. |
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Change Agent - Partner with and coach business leadership
team to facilitate organization and culture change. Act as a catalyst for building
Organizational Effectiveness within the business. Educate business on HR trends
that affect the business. Acquire business sponsorship for HR initiatives |
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Project management - Lead implementation of core HR programs
into the business ensuring an effective, sustainable people strategy over the long
term. Provide business-specific feedback to the HR team for design and delivery
improvement of client-ready solutions, including improved self service models. |
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HR Generalist - includes employee relations, manager
coaching, compensation, legal compliance, recruiting, performance management and
appraisal, training and career counseling. |
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Employee Advocate - Build management capability to facilitate
an open, inclusive, Microsoft Values-based environment that enables effective employee
advocacy. Ensure role is perceived as an objective employee resource and escalation
path for unresolved employee relation issues. |
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Organization Capability - Drive Talent management, Manager
Feedback and High Potential identification process, in close collaboration with
People & Organization Capability (POC) team.
Support High Potential Identification and Development. Assist in design, development
and implementation of on-going leadership development, calibration and succession
planning processes |
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Serve as subject matter expert related to talent management initiatives within business.
Coach high potentials regarding their learning experiences and leadership challenges. |
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Employee Development- Identify learning needs of the
employees. Define and implement the strategy and programs needed to successfully
develop leaders, managers and employees. |
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Support Diversity Initiatives and Programs - Diversity
is a strategic business imperative for Microsoft. Candidates shall possess strong
generalist capabilities and proven business partner experience in a rapidly changing
environment. Understanding of organizational dynamics and the ability to think strategically
are essential. |
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Strong knowledge of HR and ability to apply to complex organizational issues is
required. Expert level generalist skills and the ability to mentor and provide guidance
to others within HR and the management team on complex issues. Strong consulting
and analytical skills are essential. |
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Ability to effectively work and communicate at all levels within the organization.
A commitment to strategic business partnerships is a must. Must be able to multi-task,
deal with ambiguity, work in a team environment, recognize trends, and identify
systematic approaches to solving problems in this fast moving, dynamic environment. |
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Qualifications/Experience: |
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Should have a minimum of 10 + years of relevant HR experience. |
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Individuals with an MBA/ Post Graduate Diploma with specialization in HR are preferred. |
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Candidates must have excellent leadership, project management, communication, presentation
and interpersonal skills along with a solid understanding of incentive compensation
plans. |
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To apply for the position of your interest,
CLICK HERE! |
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