When
we have a new member join the Microsoft GSC
team we are looking at more than what they
will deliver today. It is the ability to manage
today and mould into tomorrow that we nurture
in our people.
Career and personal development is an ongoing
process of aligning your individual development
plans with Microsoft's business plans. The
goal is to achieve an optimal match between
your professional growth and Microsoft's business
objectives.
At Microsoft GSC, career and personal development
is an integral part of our ongoing performance
management cycle. The training provided and
regular reviews ensure that everyone has a
fair chance to take that next step.
We encourage a career and a personal development
plan whether you're at the beginning of your
career, looking to make some changes in your
present position, or even if you already have
your dream job and want to enrich your skills
and knowledge. By updating and developing
your skills you will find renewed satisfaction
in your career as you enhance your current
role or, possibly, take on a new role within
the company |
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|
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| Career
Paths At GSC |
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| For
Students |
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If you are currently
undergoing your IT course or have just graduated
in the discipline, then this is a great time
for you to explore Technical Support as a
career option. Microsoft GSC gives you the
chance to work with some of the smartest minds
in the technical field. It provides the most
in depth training in the various products
and a chance to grow professionally and personally.
At GSC, we look for highly energetic people
with initiative and drive; people who are
smart and practical in their area. Good grades
are important, but the most important talents
we seek from our College and Internship applicants
include genuine passion and curiosity about
technology, creative thinking and the desire
to work hard alongside some great minds in
the industry.
We now invite you to apply as a Trainee Probationer
(Technical Support) at Microsoft GSC (Global
Support Center) and embark on an opportunity
to realize your true potential. |
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| Join
the Product Support Services - Training Program
at Microsoft |
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Microsoft Product
Support Services (PSS) provides product and
development support to enterprises worldwide.
Microsoft PSS is responsible for solving highly
complex, business critical problems that involve
in-depth product knowledge and technical expertise.
Microsoft invites you to apply for the Training
Program and embark on the opportunity of an
exciting career for yourself.
You can develop and tone technical expertise
on Microsoft's cutting edge technologies,
alongside picking up client-interface skills.
So come and realize your potential. |
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| • |
Students
in their final semester of B.E., or
B. Tech. (with Computer Science/ IT/
Electronics/ Electrical/ Telecommunications),
and the final year of MCA are eligible
to apply. |
| • |
Students
who have just completed their course
(within the year 2004) may also apply. |
| • |
Start
date of next training program will
be notified later. |
|
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| The Training
Program |
| |
| • |
Selected
trainees will be offered the training
for up to a period of one year. |
| • |
The
Training Program will comprise of
three months of classroom training
on Microsoft technologies, and up
to nine months of on-the-job training. |
| • |
On
successful completion of the Training
Program, the trainees can be eligible
to apply for the role of a Support
Engineer, or other appropriate positions
at Microsoft's Product Support Services
office at Bangalore. |
| • |
The trainees
will receive a fixed stipend during
the Training Program. |
|
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| How to Apply
|
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| • |
Interested
students may contact the placement department
of your college for the Pre-placement
info pack (CDs) |
| • |
Interested
students need to register for the
test through their college; dates
and venue of the next batch of tests
will be notified later. |
| • |
Students,
who are short-listed based on the
test, will be put through the selection
process. The selection process comprises
of a written test, followed by a telephonic
interview and a face-to-face interview
thereafter. |
|
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| The dates of
the written test and the interviews will be
communicated separately |
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For
Professionals
When you are at that place in your career
where you want to test your boundaries, reach
out for more and have a passion for technology
driving you then Microsoft GSC is the place
for you. Being a technical pro at what you
do is what we look for, providing further
product knowledge and expertise is something
Microsoft GSC does on a regular basis to facilitate
your future. |
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| Microsoft
Support experts are in the unique position
of connecting people with technology. Help
Customers Today; Shape the Technology of Tomorrow |
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Customer
Service
Works directly with home users and consumers
to troubleshoot and answer questions about
Microsoft products and services; delivers
first-tier technical support to developer
and large-enterprise customers. |
| |
| Customer service
representatives are the human "face"
of Microsoft, and a vital part of the company's
commitment to the quality, versatility, and
durability of its products and services. |
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Enterprise
Support
Provides managed support services to corporate
customers for their business-critical systems.
Enterprise support enables our large-enterprise
customers to maximize business value and minimize
total costs.
Enterprise support is an elite service unit
that finds solutions to the tough technical
challenges that face Microsoft's large-enterprise
customers (Fortune 100 to Fortune 5,000 corporations).
Enterprise support is designed for large organizations
that want a managed support relationship with
Microsoft. Flexible and comprehensive, this
high-end service provides backup to the professionals
working for these organizations, by assisting
in managing systems, writing applications,
and providing solutions.
The team provides proactive access to the
professional services and technical expertise
that large enterprises need to help maximize
business value and minimize total cost. |
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Product
Support
Handles product support for Microsoft business
customers. Product support ensures that every
customer has access to highly focused assistance
and expertise.
Microsoft is committed to enabling our customers
to maximize the usefulness of our products,
from assisting technical customers with product
migration and builds to installing new servers
and cutting edge technologies. Our product
support teams are structured by product category,
so that every customer has access to highly
focused assistance and expertise.
Those who work in the product support organization
are passionate about technology and helping
others. Typically working by phone and e-mail,
they must be highly observant and skilled
in detection in order to resolve issues. This
requires empathy, outstanding logic skills,
the ability to think differently than the
crowd, and a genuine desire to help people
do their best.
Product support offers many opportunities
for specialization and advancement, and these
professionals receive world-class training
in order to stay on top of emerging technologies.
Team members have the freedom to pursue the
types of products that interest them most
or pursue training in new products at any
time to expand their skills and advance their
careers. |
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| Top |
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| Self
Test resources |
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| Top |
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| Case
Studies |
| |
| What
would be your solution to these simple problems? |
| |
| • |
SSL is
not working on a website, which is the
main revenue generation point for a
company. Can you figure out why? |
| • |
Web
server is not stable. Is the issue
with the applications running on or
is it with the Operating System? |
| • |
A Web
server security has been breached.
Is it because the security patches
have not been updated? |
| • |
Field
engineers are unable to reach Outlook
Web Access. Is the problem at the
server end or is it the connectivity? |
| • |
Deadline
for completion of software project
in ASP.NET almost here, but performance
suffers when tested using Web Stress
Tool. Can you resolve the problem
within the deadline? |
|
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| GSC
and the art of problem solving: Scene 1 |
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Problem
The customer was unable to build the OLAP
Cube from earliest start to latest finish
dates of projects. In Project Web Access,
once you do a full build of the database OLAP
Cube, incremental builds fail after that point. |
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Solved
We suggested two methods: |
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| • |
Truncate
the MSP_CUBE_ASSN_FACT table to reduce
size to a manageable level. |
| • |
Run
CUBETBLS.SQL from the Project Server
CD. This will recreate the Cube tables
and clear all data. This will also
increase performance since the tables
do not need to be cleared before writing
fresh data to them. |
|
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| GSC
and the art of problem solving: Scene 2 |
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Problem
The customer was trying to create a subweb
in a SharePoint Team Services site using the
Admin screens. It failed with error: "Cannot
provision SharePoint based Web site." |
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Solved
We found out that the customer had created
the table temp_UserInfo, and hence changed
the foreign keys in the Lists table to refer
to the temp_UserInfo table. Now, when a subweb
is created, it would first add a row to the
UserInfo table (part of the DLL code), but
then the foreign key in the Lists table would
search for that row in the temp_UserInfo table.
This would result in foreign key violation
and the transaction would be rolled back.
We deleted the 2 corrupt foreign keys on the
Lists table and recreated them. This resolved
the issue. |
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| GSC
and the art of problem solving: Scene 3 |
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Problem
Customer has a C++ application and it fired
a stored procedure, which does Linked Server
Query and it was failing with MSDTC transaction
failed error messages on a production server
at certain points of time. |
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Solved
We narrowed down the query after analyzing
the traces collected from the customer and
then figured out, that the actual problem
was with the query plan. We fixed it by changing
the query. The challenging part was to analyze
the data and find the root cause of the problem |
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| Action
Straight from our Engineer's Log Books |
| |
| Technical
Problem description |
| |
| • |
1 Active
Directory domain |
| • |
Domain
and Enterprise RUS - configuration
oK |
| • |
Telnet
localhost on port 379 - failed |
| • |
SRS
service is running |
| • |
ADC
Exchange server configure to use LDAP
port 390 |
| • |
CA's
were pointing to run on Exchange 5.5
servers |
| • |
Config
CA running on LDAP port 390 |
| • |
Exchange
5.5 server is running on a DC - win2k
DC - LDAP port 390 |
| • |
SRS
has inherited setting and is also
running on 390 -> by design |
| • |
2 Recipient
Policies configured |
|
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| Solution
Process |
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| • |
In Exchange
5.5 site addressing is configured as
- @mycompany.com |
| • |
Open
Adsiedit MMC-> Verified that msExchangePoliciesIncluded
attribute is "" |
| • |
Recipient
policies are not being applied to
AD objects hence RUS not stamping
users |
| • |
Checked
security properties of Recipient policy |
| • |
Domain
Admins and enterprise admins had a
bunch of Special Permissions with
"Deny" set. |
| • |
Changed
Deny to Allow as it should be in a
properly configured server. |
| • |
RUS
started stamping users. |
|
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Technical
Problem description
Upon browsing ASP.NET web application developed
using C#, the server returned the following
error message to the browser. |
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| Server Error
in '/EnterpriseApp' Application. |
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| Parser Error |
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Description:
An error occurred during the parsing of a
resource required to service this request.
Please review the following specific parse
error details and modify your source file
appropriately.
Parser Error Message: Could not load type
'ERP.Global'.
Source Error: Line 1: <%@ Application Codebehind
= "Global.asax.vb" Inherits = "ERP.Global"
%> |
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| Solution
Process |
| |
| • |
Tested
the above code on a development Server
and verified whether the site works
fine. It worked without any problems. |
| • |
After
that a simple .aspx page was tested
and checked from the same web server
and found that it also works fine. |
| • |
In
order to resolve the problem, a 'bin'
folder from the development server
was copied to the production server
including code behind the compiled
'dll' and checked it again. This time
the application started working without
any errors. |
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