Day in the life of a Support Engineer at GTSC

The Insider

"I am working as a support engineer in Enterprise Messaging Support with the Exchange Admin Team. And I get into all the action at 6.30 pm sharp. Take a peek into my diary."

Learning:
The learning curve never ends at GLOBAL TECHNICAL SUPPORT CENTER. Ask me. I have full access to one of the best Technologies Lab, research tools & technologies, library and of course the knowledge bank of all my seniors. What's more, I even get to learn different technologies whenever I wish to. Be it SQL or Windows SharePoint Portal, IIS or EMS. That's a definite plus!

I also have the liberty to pursue certification courses like MCSE, MCC and VIL (Virtual Instructor Lead). Currently, I have taken up VIL and am attending sessions and discussion forums. I usually complete and submit my assignments right from my desktop!

Hunger:
I like the GLOBAL TECHNICAL SUPPORT CENTER Cafeteria, it's this place on our terrace from where I get a superb view of the golf course, the city life and of course watch these Boeings land and take-off. It's quite a feeling, very cozy, very refreshing.

Work:
The best time of the day by any comparison, honestly. Reason enough I joined GLOBAL TECHNICAL SUPPORT CENTER. Everyday is a new day that brings in new challenges, new problem solving sessions that keeps me on my toes. The queries from customers could be really simple sometimes (very rarely though) like the new features in the latest version of Exchange Server or it could be something more critical on multiple server environments. Sometimes I give the solutions on the first contacts with the customer. At other times a lot of research and client-end monitoring happens. In such cases I may have to stay online with the customer for hours together trying to figure out the solution.

There's never ever a dull moment for me at GLOBAL TECHNICAL SUPPORT CENTER.

Unwind:
Might not be the perfect time to unwind, but we have some of the best recreational facilities at GLOBAL TECHNICAL SUPPORT CENTER, and who wouldn't like to use them. After a long day of brainstorming, all us team members, relax over a game of pool, lighten-up over a Table Tennis match, or just sit down and watch some TV, before we call it a day!