Many municipal and regional governments lack the resources needed to build and maintain e-government portals. To help these organizations, Microsoft® Gold Certified Partner Spenta Consulting built the Citizen Service Platform (CSP) core framework, now available as open-source software, by using the xRM business application framework. Spenta Consulting also created the full-featured CSP Citizen Portal Extended Edition solution, which takes advantage of xRM to meet unique public sector requirements like citizen case management, accessibility compliance, and secure e-forms. By taking advantage of xRM resources, Spenta Consulting was able to save 50 percent of the development effort required for relationship management aspects of the project.

Peak 15 Systems sells operational software to help tour operators reduce labor costs and increase profitability. When Peak 15 sought a development platform on which to build a software-as-a-service version (SaaS) of its offering, it evaluated solutions from Microsoft and Salesforce.com based on scalability, flexibility, and customer relationship management capabilities. Peak 15 chose the xRM business application framework that underlies Microsoft Dynamics® CRM because of its superior technical flexibility and solutions-focused business model. The company was able to build more functionality into its SaaS solution faster by using xRM resources. Now, Peak 15 customers have an excellent hosted solution that can easily be customized to fit their unique integration and business process requirements.

CSSI specializes in creating software to help companies with an insurance business model streamline and automate core business processes. The company sought to infuse its existing VUE Compensation Management application with relational capabilities. After researching several packaged customer relationship management solutions and evaluating the cost of building the solution in-house, CSSI opted to take advantage of xRM, the application development platform that underpins Microsoft Dynamics® CRM. Capitalizing on the built-in components and native extensibility offered through the xRM platform, CSSI built its VUE IncentivePoint solution in four months—70 percent faster than originally projected.

As a relatively small company in a competitive global market, hummel International wants to operate as efficiently as possible and deliver consistently excellent customer service in designing and distributing sports and fashion clothing and accessories. The company implemented Microsoft Dynamics® NAV to help manage and streamline business operations and enable employees to be more effective. The solution integrates closely with other Microsoft® software already present and smoothly adjusts to changes in the business model. Under the Business Ready Enhancement Plan for Microsoft Dynamics, hummel International can upgrade and enhance the solution whenever Microsoft releases new versions, fixes, or service packs, without incurring additional expenses. Employees easily access training resources through Microsoft Dynamics CustomerSource to become more proficient technology users.

Bianco Footwear designs, manufactures, and distributes a complex product line of shoes and fashion accessories through franchise boutiques located throughout Northern Europe. To make distribution more reliable and to gain better control over its business, the company replaced an older, no-longer-adequate software system with Microsoft Dynamics® NAV. With the solution, Bianco Footwear helps ensure that all the stores can always meet customer demand and centralize and automate many cumbersome manual processes. In addition, the company decided to maintain the value of its technology investment by signing up for the Business Ready Enhancement Plan for Microsoft Dynamics. Through the plan, Bianco Footwear can upgrade to newer versions of Microsoft Dynamics NAV without incurring additional licensing fees and has access to all solution updates and fixes as soon as Microsoft releases them.

Software Asset Management (SAM) technology provides total control under corporate software, eliminates legal and reputational risks, and lowers software costs.

Due to implementation of Software Asset Management (SAM) technology, the bank minimizes risks, related to usage of illegal software, as well as streamlines business processes.

Microsoft® Certified Partner Total Enterprise Solutions (TES) provides implementation and support for Microsoft Dynamics® NAV. Because of customers’ cost concerns, TES typically deployed the solution to small groups, mostly within the finance and accounting departments of large organizations. Web services in Microsoft Dynamics NAV 2009 provide TES with an opportunity to integrate data and business logic from the business system to other applications. Now, TES can help customers cost-effectively extend the solution to more people to standardize and fully automate business processes. Microsoft Dynamics Client for Microsoft Office (DCO) licensing gives TES the technologies and licensing framework to take advantage of the integration capabilities offered in Microsoft Dynamics NAV 2009. With the DCO licensing model, TES has penetrated larger markets and reduced development costs.

Russian State Education Center 1158 upgraded its computer system to Windows Server 20098, Windows Vista, and Microsoft Office 2007. This considerable and comprehensive upgrade has prompted the school to adjust its curriculum to include more information technology training to best take advantage of their new, powerful, and reliable computing platform based on Microsoft technologies.

REEDS Jewelers is a full-service jewelry retailer operating online and in 16 U.S. states. To be successful, REEDS needs fast, accurate information exchange between corporate staff and the chain’s 67 stores. Phone and paper-based communications were time-consuming and difficult to reference, and the company’s e-mail and collaboration systems were unstable and difficult to use. REEDS used its Microsoft® Enterprise Client Access License Suite to deploy the Microsoft Business Productivity Online Standard Suite, part of Microsoft Online Services. REEDS employees are now more productive, with more time to strategize and sell. By hosting communications services in a Microsoft data center, REEDS has reduced infrastructure costs by 90 percent and e-mail support work by 80 percent. It has also improved the availability of critical messaging systems.