Polkomtel is the operator of Plus mobile network and a leader in the field of innovative solutions. The company implemented the Microsoft Dynamics CRM system to improve the relationship management with customers and partners. The implementation was carried
out by Netwise - an experienced integrator of Microsoft Dynamics CRM in Poland and Central Europe. The new system embraced most of the processes related to sales in the B2B segment, among others, support for sales, implementations, reporting, planning, archiving,
exploring the potential sale of products (e.g. electricity) and others. Thanks to the solution the company improved communication, as well as sales and marketing processes, increased the efficiency of customer service and optimized the costs of development
and maintenance of systems. The company can also monitor workflows and process sales in the B2B channel.