2 page Case Study - Posted 3/21/2014
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IT Company Saves 90 Percent of Quality Assurance Time through LOB System Connection
runtime found that integrating software along a business process can be challenging and the existing tools often do not cover all the needs. runtime has selected Connect Bridge, a Business-Critical SharePoint solution to connect its Microsoft Dynamics CRM system
with SharePoint to improve company-wide productivity, automate business processes, and improve decision-making.
runtime is a leading Microsoft Partner for Windows Azure, Office 365, and CRM online. As one of Germany’s leading Azure Power houses, they have implemented Cloud solutions for well-known German enterprises in several industries: including Automotive, Banking,
Online and High-Tech. runtime belongs to the Windows Azure Inner Circle including: the Azure Elite Program, an Azure Insider, a cloud deployment, a cloud accelerate partner, and a Microsoft Partner Area Lead.
||The use of Connect Bridge saved runtime by around 70% of development efforts and 90% of quality assurance time. This time has been invested in process development and product design, where it creates a lot more value.
| Markus Eilers
Customers are increasingly optimistic on the economic promises of cloud computing. The majority expects a new level of agility and a quicker ROI on their IT investments once they have moved to the cloud. Microsoft offers a valuable set of ready to use software
services, including Microsoft CRM Online and Office 365 with SharePoint. This is being accompanied by the Windows Azure cloud platform that has many services and additional advantages to offer. One of the most important advantages is the ability to serve as
the cloud-born infrastructure to integrate other Microsoft Online Services.
In integration reality, that is where the science happens. Integrating software along a business process can be challenging and the existing tools often do not cover all the needs.
runtime has selected Connect Bridge, a Business-Critical SharePoint solution from Microsoft partner, Connecting Software to connect its Microsoft Dynamics CRM system with SharePoint to improve company-wide productivity. Connect Bridge offers simple interfaces
to data in Microsoft systems and the ability to easily synchronize information and establish reliable and productive processes between them. It helps reduce integration time of Line-of-Business (LOB) systems with SharePoint by minimum 50%, decreases the number
of bugs, and fast return-on-investment (ROI). With 4 hours of training any developer can become an integration specialist.
Building on Connect Bridge on Windows Azure, runtime has been able to create a platform that integrates Dynamics CRM Online with SharePoint Online. This platform overcomes several limitations of the standard integration mechanisms. For instance, each event
in Dynamics CRM can trigger changes and additions to the SharePoint platform. A few examples include: creating lists and sites based on templates, exchanging document templates when an opportunity enters a new phase, extracting e-mail attachments based on
size and type, and integrating document preview features. runtime’s solution, based on Connect Bridge, delivers a high off-the-shelf value to a customer’s implementation. This is done in a fashion that allows for integrated rights management and turns an opportunity-attached
document store into a customer facing micro-portal that fosters collaboration with end-customers.
Automating Business Processes
Transferring documents automatically to SharePoint enables document previews (using SharePoint WebApps for instance) to further extend the use of Dynamics CRM. This helps with easily finding unstructured information around projects and customers based on
both context and SharePoint search capabilities.
With the integration and automatic creation of OneNote Notebooks, users can collaborate on collecting more contextual information around their clients, contacts, and sales engagements. As a result, they can make more educated business decisions and improve
Deployment does not require massive installation in either CRM or SharePoint as it integrates with both systems running on Windows Azure Worker-Roles. This gives the system almost 100% uptime and scalability while not adding performance penalties to CRM
or SharePoint. Markus Eilers, CEO at runtime says, “Customers are happy to see a very short ramp up time for cloud integrated business processes and a very short time to value for their new investments.”
Saving Quality Assurance Time
According to Eilers, “The use of Connect Bridge saved runtime by around 70% of development efforts and 90% of quality assurance time. This time has been invested in process development and product design, where it creates a lot more value. We like what we
have achieved in terms of stability, configurability and business relevant functionality. That is why we have to go further and integrate with Exchange Services, SkyDrive and Lync. We also plan to drive configurability to a new level, allowing people to use
the solution, to integrate even more unstructured information with the business processes living in CRM.”
The integration suite allows customers to selectively take project relevant documents with them, instead of all the documents. It also allows for the extension of business rules into the SharePoint document space and for the synchronization of CRM data into
customer portals and vice versa. E-Mail attachments can be automatically moved to SharePoint based on their file sizes, blacklisting certain attachment types and inline content like signatures, and not lose the simplicity of an attachment in CRM. Eilers continues,
“This has widely been possible because Connect Bridge makes all of the target systems addressable through SQL Statements. That is not only as simple as it will get, hiding complexity, it also allows us to easily add parameterization and make the behavior very
adaptable to our customer’s needs.”
Business-Critical SharePoint (BCSP) is a Microsoft partner program that includes top solution and
service providers who focus on advanced SharePoint scenarios, such as LOB connectivity.
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