Redefine Customer Relationship Management (CRM) Software | |
Empower
every employee to boost sales, satisfaction, and service with
automated CRM that's easy to use, customize, and maintain.
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You and your customers share a
goal to deliver value by satisfying critical needs efficiently.
Customer relationship management tools from Microsoft Dynamics
enables your organization to use familiar software solutions
that empower your employees to function at optimal productivity
levels, deliver high-quality services and responsive communications,
and to obtain better results from sales and service business.
Microsoft Dynamics business software offers a wide spectrum
of feature-rich, affordable CRM solutions to help you meet your
specific needs.
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Learn
more about Microsoft Dynamics CRM
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Transform your
business for consistent results
Microsoft Dynamics solutions can help extend the skills,
processes, and tools you already own and use, and enable
you to derive more value from existing investments. You
can automate many routine and frequently occurring tasks,
help reduce rekeying data and other busywork, and concentrate
on making a difference for the business. Work the way
you prefer to run your business—but with measurably
increased results and tangible improvements across your
processes and key relationships.
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more...
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The CRM solutions
and capabilities within Microsoft Dynamics connect
closely to other Microsoft technologies that you
may already use. This brings together data, helping
your sales people to answer customer questions without
making the customer wait. Marketing planners can
review the true results of marketing campaigns,
from customer inquiries to sales and services delivered.
Managers can use business data to assess the value
of customer relationships for your organization
and make them more productive.
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When your employees
use the CRM functionalities of Microsoft Dynamics,
they can work within familiar software environment,
using tools they’re comfortable with. This
helps reduce distractions of having to learn and
work with disparate software tools. In the design
process, Microsoft conducts extensive research with
many thousands of customers. So the technology can
do what people want it to do, in the way they want
to see it. For example, you can access customer
and business information and manage customer communications
through your e-mail program. Or you can analyze
data and create reports in your spreadsheet application.
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Access customer information and manage customer
communications through your e-mail program.
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Your customers, as
well as your employees, will appreciate that Microsoft
solutions for CRM help make it possible to keep
processes consistent and fast moving, and accountability
high. Standardize customer relationship management
along with communications, and satisfy expectations
consistently. Make it easy, not just to find information,
but to do something with it no matter what your
role is—service associate or business executive.
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Act on opportunities,
and keep customers satisfied
Your sales, marketing, and service employees understand
that they are tasked with realizing your ambitions. Every
time they plan a marketing activity, engage with a customer,
close a sale, or contact a prospect, they can either accomplish
or miss the business goals. Microsoft solutions for CRM,
such as Microsoft Dynamics CRM 3.0, help you enable your
employees to be productive and successful—consistently
and predictably.
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more...
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Sales people are
always under pressure to make numbers and produce
results. With Microsoft Dynamics CRM and field-service
solutions, you can provide your sales team with
the intelligence they need to deliver. They can
identify more potential opportunities, understand
better what course of action to take, and convert
more leads into satisfied customers. Streamlined
communications and well-documented, consistent sales
processes help keep everybody moving.
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Data from Microsoft Dynamics solutions being accessed
from other applications to identify opportunities
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You need your marketing
group to proceed strategically as it uncovers and
capitalizes on new opportunities. Microsoft Dynamics
solutions can help give your marketing team the
streamlined, automated tools to: Target the most
promising market segments, bring your products and
services to your audiences, convert possible leads
into customers, and measure the results of all activities
to drive even better results.
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Every time any of
your customer-facing employees interacts with a
customer or delivers a service, your business has
an opportunity to strengthen customer loyalty, initiate
up-sells and cross-sells, and build brand value.
Microsoft Dynamics can help your services become
profitable with effective communications, fast issue
resolution, and efficient scheduling and dispatching
of service delivery resources.
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Microsoft Dynamics products
and services for CRM
Microsoft Dynamics solutions are typically implemented for you
by a Microsoft partner with the right industry and technical
expertise. Implementations are painless and fast, enabling your
business to continue without interruption. Your in-house technologists
or Microsoft partner can customize the solutions and help to
ensure they suit your requirements. Because the solutions require
little continuous maintenance and have a low-adoption threshold
with users, you can enable your IT staff to focus more on business-critical
issues rather than on running technology.
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Whether you run a small, growing
business or a large organization with a high number of customers
and large sales and marketing teams—you can use Microsoft
Dynamics to help you manage relationships even better. Consider
and choose from a variety of products.
| | | | | | | Next steps | | | | | | | |
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|  | | |  | | Contact Us | | • | Call 1 800 11 1100 | | • |
SMS ‘DYNAMICS’
to 8243
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