Microsoft Dynamics CRM is now available in Hindi to help government organizations streamline correspondence and outreach, call center, and case management processes. Microsoft CRM can help local and national government organizations deliver higher levels of citizen-centric services and achieve new levels of efficiency within and across agencies.

Microsoft Dynamics CRM helps government agencies deliver high-quality citizen-centric services by:

Improving Service Delivery and Increasing Citizen Satisfaction:

• Providing citizens a single point of access by coordinating service delivery across agencies or departments
• Improving response to citizen requests with centralized databases and automated follow-up tools
• Streamlining service delivery and field inspection processes with a citizen case management system that can be accessed from the field
• Streamlining, standardizing and automating routine processes, which improves both efficiency and citizen satisfaction
• Attracting new businesses and employment opportunities with economic development tools
• Expanding community outreach with comprehensive, easy-to-use communications tools
• Providing secure self-service portals to citizens for convenient, automated issue resolution

Improving operations across the organization

• Distributing information to streamline review and approval cycle
• Improving public services by streamlining flow of information, enabling cross-agency collaboration, improving decision-making with real-time access to data, and eliminating data entry redundancy
• Working like and with Microsoft Office tools that employees are already familiar with, which increases user adoption and decreases training costs
• Providing systems that are easy to deploy and maintain, and extend the value of Microsoft products already being used, which reduces TCO (Total Cost of Ownership)