| Microsoft CRM Technology |
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When we say Microsoft Dynamics CRM works the way technology should, we mean it. Microsoft CRM integrates cleanly with the technology that customers already know and use, such as Microsoft Office, Microsoft Outlook, and Microsoft Exchange. And it integrates seamlessly with third-party solutions and services, so you can provide a true end-to-end business solution. In essence, Microsoft Dynamics CRM is a platform for building your business.
If you're a technology professional seeking a closer look at Microsoft Dynamics CRM, you're in the right place. From configuration tools within the application to the Microsoft Dynamics CRM's Software Development Kit (SDK), you'll find information here on why Microsoft Dynamics CRM is truly a platform to build upon. |
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| Business Process Automation: Reduce Costs, Increase Results |
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| Many companies face obstacles in fully integrating CRM into their organizations. But we designed Microsoft Dynamics CRM to synthesize with existing systems, giving employees access to familiar tools. This can lower training costs, decreased ramp-up time, and fewer frustrations resulting in greater user adoption. Take advantage of: |
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Organization and personnel level workflows |
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Extensible workflow model (for On-Premise and Partner-Hosted offerings) |
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Custom workflow actions |
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Business Logic Extensions: event-based plugins with pre- and post-events on all platform executions |
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Client-side form events, enabling features like drop-down fields that auto-adjust with user selections |
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| Security: Information is Power—Data Management Is Easy |
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| Customizing and controlling data access has never been simpler. Microsoft Dynamics CRM Provides a comprehensive security model based on roles and privileges so you can easily customize and control access to data by job roles and task needs. Features include: |
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Integrated security via single sign-on or Live ID |
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Role-based security settings for easier management |
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Custom-added entities work within the security model just like entities shipped in the box |
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Sharing/delegation for objects/records, to individuals or teams |
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Direct access to data via filtered SQL views that automatically determine a users' roles and
privileges and only returns data they have access to |
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| Data Model Extensibility: A CRM Solution that Grows with Your Business |
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| Microsoft Dynamics CRM contains the mechanisms for expanding and enhancing the system with new capabilities without requiring major infrastructure changes, so you can count on it to support your organization for a long time to come. Possibilities include: |
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Custom entities and attributes (a.k.a., objects and properties) |
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Custom object relationships, such as 1:N (many); N:1; and N:N (new to 4.0 version) allowing you
to model virtually anything |
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Object hierarchies (self-referential) |
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Infinite relationships between objects |
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| Service Oriented Architecture: Connect for Success |
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| Build rich integrations across your organization with a centralized, easily discoverable set of web services. Microsoft CRM's web services are connected through a common integration framework across business systems, applications, and processes. You can benefit from: |
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UI extensibility (including custom navigation panes and buttons which can call custom ASPX pages
from within CRM in order to persist data into CRM) |
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Completely Web services-enabled platform, even on custom entities/attributes, so it's accessible
from any other system capable of making web service calls |
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All offerings of Microsoft CRM push/pull data from other systems |
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Real-time transactions with other business applications through real-time platform events
(On-Premise only) |
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| HELPS BUSINESSES OF ALL SIZES |
| Whether you have a few employees or a few thousand, Microsoft Dynamics CRM can benefit your customer-driven business. Learn how other businesses like yours have used Microsoft Dynamics CRM to get a competitive edge. |
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| EASY TO IMPLEMENT |
| With a number of edition and deployment options available, Microsoft Dynamics CRM has a solution that's tailor-made for your business. Learn about the different CRM Offerings. |
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| ENHANCED CRM FOR EVEN BETTER RESULTS |
| Customer feedback is a key element to the Microsoft Dynamics CRM suite. With each new release, new enhancements are added. From Web-based workflow design to an enhanced offline user experience, the latest version of Microsoft Dynamics CRM is committed to driving innovation in areas that have an immediate business impact. |
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