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Microsoft Dynamics CRM provides the foundation for:

• Faculty, staff, and student information management
• Alumni and donor management
• Faculty and staff recruitment
• Student recruitment and application management
• Athletic recruitment
• Grants management
• Call centers

Solving real-world challenges

School systems face numerous challenges to improve their learning environments that Microsoft CRM solutions can help solve:

• Competition for the best faculty and staff
• Managing large amounts of student information
• Budget constraints
• Increasing expectations for automated delivery of services
• Federal, state, and local reporting requirements
• Keeping track of alumni donors
• Recruiting top student athletes

Key benefits

Microsoft relationship management solutions help administrators:

• Save time and money. Get most of what you need right out of the box, including wizard-based tools that enable users to make informed decisions and create sophisticated reports—without the assistance of the IT department. With the help of a Microsoft Dynamics partner, you can quickly customize and deploy your solution, saving you valuable time and money.
• Keep working your way. Manage information with Microsoft Office Outlook so that you don't have to learn and use an entirely new system.
• Connect with your community. Improve the flow of information to constituents by sending targeted communications to faculty, alumni, community leaders, donors, and others.
• Meet enrollment and staffing goals. Track the success of your student and faculty recruiting campaigns, and follow-up with attendees of special recruiting events.
• Increase employee efficiency. Free employees from cumbersome and inefficient paper-based systems.
• Improve fundraising. Maintain relationships with top donors and track the success for fundraising campaigns.

Customer success case studies

The National Network of Digital Schools (NNDS) built its student information system on Microsoft Dynamics CRM for managing student accounts, school accounts, and the help desk. They also integrated the solution with Microsoft Dynamics GP for financial management and various front-end educational systems.

Wanting to boost student enrollment and retention, the Central Indiana region of Ivy Tech set a goal to increase its student body—from 15,000 to more than 25,000 students—by 2010. To help measure Ivy Tech's progress toward the new enrollment target implemented Microsoft Dynamics CRM. The solution allows Ivy Tech to better forecast enrollment, increase student inquiry response time, and generate targeted, streamlined communication.

Get started

Find the right technology experts, software applications, and professional services to help you establish a relationship management solution.

Next Steps

• Find a Microsoft partner to help you plan out and create a desktop optimization solution.
• Contact us to learn more about relationship management solutions and how they could help you.