Take a peek into what we do at GTSC. Try and crack some of the technical queries that our employees are faced with everyday, and see how they are resolved.
What would be your solution to these simple problems?
Users using mobile devices were unable to Sync as it fails with an error code Download case study
Premier customer/OEM partner reports an issue with the personal laptops of senior executives intermittently not resuming from sleep or hibernation. Download case study
A package was accidentally sent through System Center Configuration Manager to ALL Windows servers and around 1,400 servers were quick-formatted. Download case study
Global Partner Services
A Microsoft partner who worked for a national public transportation company had created videos with captioning used for Government projects. While creating the videos, he was unable to use Silverlight to display the captions. Download case study
An internationally renowned educational institution wanted to implement a streamlined system to address certain challenges. Download case study"
A Customer who browsed a third party site (Windows Certificate Web Enroll Portal) requested for certificates but faced certain challenges which did not allow him to go to the next page. Download case study
A premier customer engaged Microsoft Support Services in severity – a service request with a business critical production down situation. The flight booking website for the airline company was down since they declared a promotional offer. Download case study
Commercial Office and SharePoint Support
Scripted provisioning of MySite collections in SharePoint 2010 was taking an abnormally long duration. Each site collection was being provisioned in around 10 minutes as against in under a minute. Download case study
SharePoint alert emails were not being received by users. All other outgoing email functions were also not working. Download case study
The group improves and ensures partner satisfaction by providing and coordinating proactive and reactive services delivered to partners.