Email system plays a critical role in today’s dynamically changing world. It could be any industry and of any size – email systems are the lifeline for its intra and inter organization communication needs for business. Microsoft Exchange and Office Communications Server provide the solution for messaging and communications needs to any small, medium or large enterprise businesses across the globe.

The Enterprise Communications Support team provides support to customers on break-fix issues and advisory scenarios ranging from deployment/installation of exchange/LCS/OCS servers, migration from older versions to current version to Disaster Recovery. The team is responsible for delivering Exchange/LCS/OCS Server support for all Microsoft customers. Utilizing knowledge of the customer’s environment/ecosystem, they deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They effectively manage incidents to ensure timely and high quality communication with customers and resolution of all issues. These at times also require engaging resources from other product teams like Windows, Security, and SharePoint etc.

The team comprises of Messaging Professionals with strong background in Active Directory Services, Networking, IIS and DNS etc. Each Messaging Professional is committed to be a MCSE on Messaging and MCTS on OCS.

Products we support



The support we extend spans from the

• Microsoft Exchange 2000, Exchange 2003, Exchange 2007
  **Following link could be referred for the Product Support Cycle http://support.microsoft.com/gp/lifeselect.
  
• LCS 2003, LCS 2005, OCS 2007,OCS 2007 R2 and Exchange Unified Messaging (UM)
  

Customers we engage with

The communication support team provides high end technical support to exchange server administrators, LCS/OCS administrators and technical consultants who deploy/implement and manage exchange/LCS/OCS servers on large setups.

The team has its support arms spread across the globe and caters to customers from the Americas and handles the escalations that come in from across English speaking geographies where we have both product and physical presence.

What does it take to be a part of this team

Qualifications, Abilities and Experience should Include

• A Messaging Support Professional is an engineering graduate with BE/B.Tech. A graduate with 3+ years of hardcore technical expertise in Microsoft Messaging and related products.
  
• Excellent exposure and hands on experience on Microsoft Exchange Server administration, concepts and, Active Directory Infrastructure which includes DC/GC’s, FSMO roles, AD replication and so on.
  
• Working knowledge and hands on experience on windows components such as DNS, WINS, DHCP, and Group Policy Objects etc.
  
• Understanding of Microsoft Exchange Designing and Mail Flow Architecture. Example – Front End, Back End in Exchange 2000/2003 and Edge, Hub, Mailbox, CAS in Exchange 2007
  
• Very good understanding of various Migration Techniques for various Exchange server versions. Migrating to exchange email system from other email systems such as Domino is desirable.
  
• High availability concepts like Active/Passive clustering, CCR, LCR and SCR are strongly desirable. Knowledge of File Systems, Storage Systems like Clusters/NAS/SAN works as an added advantage
  
• Very good understanding of Windows Backup. Exposure to 3rd party back up technologies such as Symantec Backup Exec is desirable.
  
• Understanding and practical knowledge of various exchange tools such as ESEUTIL, ISINTEG, PFDAVADMIN, NetMon, Exchdump, Perfwiz, NetMon etc.
  
• Troubleshoot issues both at the client (Microsoft outlook) and server side.
• Very good understanding of SIP protocol, VOIP & LCS/OCS concepts.
• Experience of at-least 4 years in the technical environment mentioned above is desirable

• Experience on all versions of Exchange Server
  
• Very well versed in Messaging Ecosystem Administration Concepts
  
• Very good Troubleshooting and Analysis skills.
  
• Excellent communication skills both written and spoken.

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