The Primary responsibility of this team is to provide technical support to customers in installation, client and server deployments, usage and custom solution development (coding) with Microsoft Office applications. This includes responding to service requests via the Internet and telephone. Other responsibilities include identifying and documenting issues with products and implementing sample code to demonstrate programming techniques or APIs.

Products we support



As the name very clearly suggests, the Enterprise Office System supports

• Sharepoint Server
  
• Project server
• MS Office for PC and Mac
  
• Outlook

Customers we partner with

The customers that this team interacts with is broad ranging from end-users to ISV's to Enterprise corporations utilizing our products as a part of their custom solutions and IT Professionals deploying our products, solutions and technologies

What does it take to be a part of this team

Being a part of the Office team enhances technical knowledge of the engineer, builds competencies and customer partner relationships. The general profile of engineers in this team are individuals with prior experience in .Net Frame work, C#, VB.Net, C++ and Windows technologies, like Active directory, SQL, IIS, Exchange system administration, Networking..

Qualifications, Abilities and Experience should include

• Sound experience in windows server (2000 and above) platforms and business applications.
  
• Knowledge of Windows NT would be added advantage.
  
• Experience in Windows Active Directory Services and IIS
  
• Adequate knowledge in SQL and exchange server.
  
• Good understanding of Operating System and Networking Technologies
  
• Strong skills in troubleshooting security-related issues involving NTFS, IIS and Active Directory / LDAP and SQL Server
  
• MCSE/MCSD certifications desired.
  
• Customer handling experience on technical issue is desired
  
• Ability to work through ambiguity and independently when other resources are not available.
  
• Good English Communication Skills - Spoken and Written (including technical writing)
  
• Strong Trouble Shooting and problem solving skills
  
• Excellent customer Service skills and effective learning skills
• Experience of at-least 2 years in the technical environment mentioned above is desirable.

• Outlook- Outlook, windows server (2000 and above) platforms and business applications, Active Directory services Networking
  
• Mac office- Mac office, windows server (2000 and above) platforms and business applications, exchange and networking
  
• Project Server- Project Server, Active Directory services and IIS, Networking, SQL
  
• SharePoint Server- SharePoint, Active Directory services and IIS, Networking, SQL
  
• SPS-Dev- Developer tools, C, C++,C#, , VB Scripting or Coding, Asp.Net, knowledge of Sharepoint and Content Management Server
  
• VSOD- C, C++, VC++, Win 32, .Net skills, Component Object Model, VB, Office related applications
  
• Developer messaging- Messaging API’s, MAPI, .Net Technologies (VB.Net / C#), VB Script, C++, Exchange web services, Outlook Object Model
  

Click here to view opportunities at the India GTSC.