| Free Support for
Virus Issues.
Call 1-600-11-11-00 |
| |
| Microsoft India is providing a facility
for customers across India to avail of free support in
case they are affected by virus issues on their
desktops. These numbers are active from Monday to
Saturday 9.00 am to 5.30 pm. In case the numbers are
busy, please email to
connect@microsoft.com with “Virus support” in the
subject line. |
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| Cities
you can call from: |
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| This number can be reached from
six cities (Mumbai, Bangalore, Chennai, Delhi, Kolkata
and Hyderabad). |
| |
| If you are calling from any other city,
you could call any of the numbers below. Do note that
this will be a charged call as per normal STD Rates. |
| |
| Bangalore |
080 - 25327653,
25327652 |
| Delhi |
011 - 26480559,
26480560 |
| Chennai |
044 - 28295779,
28295675 |
| Kolkata |
033 - 23592782,
23592762 |
| Mumbai
|
022 - 28525102,
28525104 |
| Hyderabad |
040 - 27842594,
27842553 |
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|
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| You can get assistance on this
line in the following cases: |
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| Incidents related to viruses
detection : |
| » |
You think your machine
has been infected by a virus. |
| » |
You need assistance
to recover from a virus infection. |
| » |
You think you have
found a new virus and would like to let Microsoft
and the Antivirus vendors know about it. |
| » |
You would like to
know how to protect your desktop machine from viruses. |
| » |
You need help to
clean up your systems after they were infected by a
virus. |
| » |
You receive
indication from your Antivirus software notifying
that it has detected a virus in your machine. |
| |
|
Incidents related to the
understanding, downloading and installation of a
security update: |
| » |
Security roll-up
updates. |
| » |
Use of a Security
Bulletin – A complete list of Security Bulletins and
updates can be found at:
http://www.microsoft.com/technet/security/default.mspx |
| » |
Use of Detection
and Cleaning Tools created by Microsoft and called
out in Security Bulletins and Virus Alerts (such as
the Blaster Cleaner Tool, MS03-026 and MS03-039
Scanner Tool, MyDoom Cleaner Tool).
Click Here for more details.
Some tools such as: the Microsoft Security Baseline
Analyzer, Software Update Services, and Products
such as ISA and SMS are not covered under this
policy. These tools/products have their own support
policies and should be consulted for individual
support guidelines. |
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|
Incidents relating to E-mail
Hoaxes |
| » |
Some E-mail
messages can appear to come directly from Microsoft
or from companies and sources that are outside
Microsoft. You may inform us about any
unbelievable-sounding e-mail message that you
received from Microsoft.
You can also verify whether a Microsoft
security-related message is genuine or not by
going to the Microsoft security site at
http://www.microsoft.com/security/incident/authenticate_mail.mspx. |
» |
NOTE: These facilities are meant to be used
for security related issues only. It is not meant
for situations where you need assistance with
planning, testing or deploying patches. |
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