Microsoft Office Small Business Edition 2003
Manage Customers and Sales Leads More Effectively
Running a small business is never easy. You need to get a handle on large amounts of information and find a way to get everything done quickly — all within a budget. Microsoft Office Small Business Edition 2003 can help you find new customers and pursue sales leads effectively, even if customer information exists in a number of places.
Build Great Customer Relationships
Outlook 2003 with Business Contact Manager makes it easy to manage all your customer relationships. It can help you increase profits by assisting as you follow up on sales leads and business opportunities. You can consolidate activities relating to a customer, account, or opportunity all in one place for easy retrieval. You have instant access to all email messages, notes, phone calls, appointments, tasks and documents for any customer. Then you can run one of the preformatted reports to gain further insight into your customers’ activities.
Keep Customer Acquisition and Retention Costs Down
Make the most out of the time and money you spend to gain new customers and keep your current ones. Use the integration between Outlook 2003 with Business Contact Manager to help manage mailing lists and track marketing campaigns.
New features you’ll love:
| • | Send personalised, professional-looking email messages and newsletters to your mailing lists. |
| • | Sort and organise your business contacts the way you prefer using Outlook 2003. |
| • | Link Office System documents to your Contacts so you can always find them. |
| • | Open and view Office documents from within Outlook 2003. |
| • | Export reports on your customers and sales opportunities into Microsoft Office Excel 2003 and Microsoft Office Word 2003. |
| • | Create mail-merge documents quickly and easily in Word 2003 and Microsoft Office Publisher 2003. |
| • | Build personalised newsletters from a variety of Word 2003 and Publisher 2003 templates. |
| • | Attach faxes and scanned documents to your contacts. |
Important points to know:
| • | Business Contact Manager is an add-on to Outlook 2003. Both are part of the Microsoft Office Small Business Edition 2003 suite. |
| • | Business Contact Manager works seamlessly with other Microsoft Office applications. |
| • | It is a “single user” contact management solution to help small businesses with less than 25 employees, or little IT infrastructure. |
Based on your feedback, we are pleased to announce the release of Outlook Business Contact Manager 2003 Update for Small Business Server. This update will allow users running Outlook on Small Business Server Exchange 2003 and Hosted Exchange to use Business Contact Manager (BCM).
In This Section
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| • | Handle E-mail Efficiently, Share Information With Increased Security |
