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Software Assurance: More Benefits and Maximum Value

License Advisor for Volume Licensing


Microsoft Software Assurance FAQ

Published: May 27, 2003 | Updated: March 20, 2006
 
 

 
Q. Why are new benefits being added to Microsoft Software Assurance?
A.

Microsoft is committed to regularly evaluating the Software Assurance support offerings to help ensure that customers receive the most value for their technology investments.

Q. Will Microsoft raise the price of Software Assurance as a result of these benefits?
A.

No. There are no plans to raise the price of Software Assurance.

Q. Are existing Software Assurance customers eligible for the new and enhanced benefits?
A.

Yes. Existing Software Assurance customers are eligible for all of the new and enhanced benefits. With the exception of 24x7 Problem Resolution Support, existing customers who meet the eligibility criteria for the new benefits may take advantage of those benefits when they become available. Current customers can choose to keep their current Problem Resolution Support benefit or upgrade to the new 24x7 Problem Resolution Support.

Q. If I decide to allow my Software Assurance coverage to expire, how long do I have to utilize unused benefits or benefits currently in use?
A.

All Software Assurance benefits terminate with expiration of Software Assurance coverage.

Q. What is Windows Fundamentals for Legacy PCs?
A.

Windows Fundamentals for Legacy PCs is a Windows-based operating system solution, optimized for older PCs, that enables customers to upgrade their operating system infrastructure. It is designed for customers who need to upgrade their operating system to address security and manageability concerns but who are not in a position to purchase new hardware. Customers with Software Assurance for Microsoft Windows Professional will be eligible to run Windows Fundamentals for Legacy PCs in lieu of the licensed version of Microsoft Windows Professional.

Q. Will the new benefits be automatically added to customer records on the Microsoft Volume License Services (MVLS) Web site?
A.

Yes. Eligibility for these new and enhanced benefits will be reflected on the Microsoft Volume License Services (MVLS) Web site in customer MVLS accounts when the benefits become available in March 2006.

Q. What is Information Work Solution Services?
A.

The Information Work Solution Services are predefined, repeatable services offerings developed by Microsoft that partners can deliver to their customers to help customers get more from their productivity applications and enable them to take full advantage of the capabilities of their IT infrastructure.

Q. How can I find an Information Work Solution Services or Desktop Deployment Planning Services provider in my area?
A.

You can find a provider in your area by searching the Office System Solutions Directory Provider Listing.

Q. What should I do if I can't find a provider in my area in the Office System Solutions Directory Provider Listing?
A.

If you cannot locate a provider to deliver your Desktop Deployment Planning Services, Information Work Value Discovery Workshop, or Information Work Architecture Design Session benefits, contact your local Software Assurance Support Center. You can find contact information on the Microsoft Volume Licensing Support page.

Q. What are the differences between Extended Hotfix Support benefits for Software Assurance and non–Software Assurance customers?
A.

For Software Assurance customers:

Program Annual Fee: The annual fee is included in the Software Assurance agreement, but customers must pay for the first hotfix.

Hotfix payment: Each hotfix (including first one) is provided as needed for a fee.

Sign-up requirements:

Customers can sign-up for an Extended Hotfix Support agreement at any time.

Customers can enroll when a hotfix is needed.

A Premier or Essential Support contract is a prerequisite.

For Non–Software Assurance customers:

Program Annual Fee: The annual program fee must be paid within 90 days of product's transition from Mainstream to Extended Support.

Hotfix payment:

The first hotfix is included in the annual fee.

Additional hotfixes are provided as needed for a fee.

Sign-up requirements:

Customers must sign up for an Extended Hotfix Support agreement within the first 90 days of product's transition from Mainstream to Extended Support.

Customers must enroll for the whole duration of the five years of Extended Support.

A Premier or Essential Support contract is a prerequisite.

Q. How can I get assistance with my Software Assurance benefits?
A.

Contact your regional Support Center for assistance.

Q.
A.

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