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Operating

Microsoft Services delivers proactive operational management support. These include the tools, technical know-how and managed support offerings to ensure mission-critical system reliability and availability for your business solutions.

In the operating phase, we work with our organisation to implement repeatable processes, procedures and deliver support options to ensure that your business solutions always run at their optimal level. We achieve this with incident resolution that guarantees fast, accurate solutions to operational problems and through planning and skills transfer that reduces your systems management and support costs by averting problems before they happen.

 

Service Offerings

Microsoft Services and our Partners can assist your organisation with the following services:

  • Microsoft Operations Framework (MOF)
    MOF is a set of principles, models and best practices that are used to facilitate the deployment and ongoing operational management of your IT solutions.
  • Microsoft Operations Framework (MOF) Assessment
    The MOF Operations Assessment provides you with the necessary guidance to gather, assess and analyse your IT operational processes, and then develop and improve upon your operational excellence.
  • Premier Services
    Microsoft's top-of-the-line support offering for enterprise customers who require a proactive service and support relationship, Premier Services offers you the highest level of mission-critical support for your solution.
  • Support Consulting
    The emphasis of support consulting is to identify design and procedural issues within your IT solution that make production support difficult, costly or less effective than it could otherwise be.
  • Premier for Developers
    Premier for Developers focuses on your application architecture and development. This offering contains "how-to" as well as "break fix" support assistance for customers who require a direct, 24 x 7, proactive service and support relationship with Microsoft.
  • Security Review
    This service reviews the current operational state and practices of your desktop and server environment from a security perspective.
  • Operations Architecture
    Ensure that you have access to the best available skills and technical knowledge required to build a high-quality operations architecture.
  • Microsoft Authorised Premier Support (MAPS)
    MAPS gives you access to the best of the best in multivendor IT support. Designed by Microsoft and its Gold Certified artners for Support Services, MAPS benefits customers who want to work with a service provider that can support a broad range of needs, without sacrificing a direct link to Microsoft.
  • Microsoft Professional Support
    provides remote support to the IT professionals in small to medium sized organizations and Microsoft partners involved in the development, deployment and management of Microsoft software solutions. 

 

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