Presented by: University of Tennessee, Capgemini, and Microsoft This white paper explores the significant opportunities available to companies that become more connected to their suppliers and customers. In particular, the paper finds that firms with real-time (or near real-time) information on products, customers, and order fulfillment across the supply chain can achieve two significant objectives. First, the companies can improve customer service and communications with trading partners. Second, they can increase operating efficiencies and effectiveness. The paper shows that executives must fully grasp the effect of new information technology, particularly in relation to their investments in legacy systems. Study participants reported that any new technology must be capable of increasing competitive advantage in terms of quicker and better decision making, visibility in the supply chain, and the availability of information between suppliers and customers. Key sections of the white paper include: | • | Finding the keys to supply chain success. | | • | Moving toward a “connected” supply chain. | | • | Defining the role of technology in enabling connectivity. | | • | Reaching the desired end state. |
The participating companies in the white paper include Nissan North America Inc., Samsung Electronics Co. Ltd. and Luxury Cruise Center.
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