Banking business insights and news

Related Links

•	Microsoft business and industry newsletters

Readers

•	View and generate XPS documents
•	Get Adobe Acrobat reader

Microsoft has the industry expertise and insight to provide innovative solutions to help banks realize increased efficiency of business processes, customer satisfaction and profitability.

On This Page

	Articles
	Video
	White papers

Articles

•	ATM's: Focusing on the customer
•	Banking: Building innovation in banking
•	Banking on the future
•	Banks seek to improve the customer—and employee—experience
•	Banks steer through a maze of customer interactions: Business process management takes the wheel
•	Going standard: Benefits of a standardized infrastructure in banking
•	How to derive value from an anti-money-laundering compliance investment
•	Improving customer relationship management in banking with integrated delivery channels
•	Innovative banks find satisfied customers, sustained growth go hand in hand
•	Short-term profits and long-term growth: technology for finding the balance
•	Wachovia launches new, easier-to-use online banking platform

Video

•	Branch of the Future
•	Bank of America addresses operational risk with rapid development and adoption of technology solutions
•	Collaboration solution helps Citigroup global meet local needs
•	Turn your risk management and compliance effort into a business advantage

White papers

•	Banking industry performance management: Using business intelligence to increase revenue and profitability View the XPS (3.9Mb)
•	Unified communications and collaboration for the banking industry: Pervasive capabilities for where and how people work View the XPS (3.9Mb)
•	Changing the banking customer experience: Increasing profitability through customer service View the XPS (7.5Mb)
•	Differentiated branch in banking: Staying ahead of the competition View the XPS (3.3Mb)
•	Microsoft customer care framework for the banking industry: Revolutionizing the customer experience View the XPS (3.5Mb)

Was this information useful?