Read how other companies have used Microsoft solutions in the banking industry to improve their business value.
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Umpqua Bank Bank consolidates online services to gain flexibility and double usage to 40% Oregon-based Umpqua Bank is known for its strategy of using its branches as customer-friendly sales sites. To extend that same inviting atmosphere to its web site, Umpqua Bank adopted Voyager Consumer Banking from Fiserv, based on Microsoft operating system and data management software, to create a personalized suite of online banking services for its 250,000 customers. Umpqua Bank now has the flexibility, scalability, availability, and cost-effectiveness that it needs to be innovative and competitive in the tough financial services market. Umpqua Bank expects to attract more customers and to double its online service usage to 40 percent within two years. It also expects maintenance costs to drop significantly due to consolidation of its online systems.
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Goldleaf Financial Solutions Solution provider for banks creates web-based check deposit solution in six months Financial institutions are always looking for products and services that will help them reduce costs, increase deposits, and secure customer relationships. Goldleaf Financial Solutions—a company specializing in payment-processing solutions for financial institutions—wanted to develop a visually rich, easy-to-use Web-based application that banks could offer to consumers and small businesses who want to make check deposits through scanners in their home or office. Using a variety of Microsoft® products and technologies, including the Microsoft Silverlight™ browser plug-in, Goldleaf quickly and efficiently created its Sierra Xpedite Retail Remote Deposit solution. This visually rich and easy-to-use application provides banks with a compelling and useful offering with which to attract new customers and boost their business.
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Sinco International Investments Investment firm gains competitive advantage with Mobile phones and financial software Sinco International Investments (Sinco) staff needed a way to access financial information during laborious investment negotiations. They were also looking to shorten the expensive deal resolution process. After deploying Windows Mobile® phones equipped with Liquid Scenarios Mobile 2008 financial software, Sinco gained an important competitive advantage, shortened the process, saved money on legal fees, and improved employee work-life balance.
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Banca Transilvania Bank increases call centre productivity by 30% with customer relationship solution Banca Transilvania is one of five leading Romanian banks. With the business expanding and competition growing in the local market, the company needed to improve its customers’ experience and increase business efficiency. In 2007, it decided to implement a customer relationship management (CRM) system based on Microsoft Dynamics® CRM. The bank now enjoys lower cost of operations, and higher customer satisfaction and retention.
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Leumi Card Credit card company cuts 250 Servers with virtual datacenter and improves performance Leumi Card is one of Israel’s leading consumer and corporate credit card providers. Established in Tel Aviv in 2000, it also offers issuing and clearing services, loans, flexible payment, and credit solutions. Leumi Card has more than 1.6 million credit cardholders, more than 40,000 business clients, and reputation for product and technology innovation. In 2006, it deployed Microsoft® Virtual Server 2005 and Microsoft Operations Manager 2005 on a moderate scale. Happy with the reduction in energy consumption and running costs, Leumi Card evaluated Hyper-V™ and Microsoft System Center Virtual Machine Manager 2008 Virtual Machine Manager 2008 in January 2008. The cost savings and further boost in performance persuaded the company to move its entire virtual and another half of its non-virtual server environment over to the new technology by the end of 2008.
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ING ING improves file transfer and interoperability with business process management solution ING Investment Management is one of the world’s largest investment managers and globally administers more than U.S.$500 billion in assets across 33 countries. In the U.S., ING was looking for a sourcing partner to provide enhanced back-office capabilities. It selected The Bank of New York Mellon (BNYM), but needed a system to support scalable and reliable data flow between the two organizations. Microsoft helped ING deploy Microsoft® BizTalk® Server 2006 R2, Microsoft BizTalk Accelerator for SWIFT, and InfoPath® Forms Services to provide interoperability with BNYM infrastructure. ING now has a system capable of handling large volumes of financial data without adding significant technological complexity.
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Lloyds TSB Putting powerful, easy-to-use BI tools in the hands of end users Lloyds TSB Group, one of the United Kingdom's largest financial institutions, has made it quicker and easier for business decision makers to gain customer insight from data using a solution based on Microsoft business intelligence (BI) tools - at a cost approximately 80 percent less than the cost of competitive solutions.
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Saxo Bank Danish bank virtualizes infrastructure to reduce costs Saxo Bank, an investment bank headquartered in Copenhagen, Denmark, brokers the trading of financial transactions to its customers. The bank’s innovative Web-based trading platform and excellent customer service have led to rapid growth over the past 10 years, which in turn has led to a rapid expansion in the number of servers required to handle the bank’s data-intensive operations. Saxo Bank is using the Windows Server® 2008 Hyper-V™ virtualization technology and Microsoft® System Center Virtual Machine Manager to combine multiple workloads on each server, thereby reducing the total number of servers in the data center and making administration easier. The bank plans to virtualize nearly all applications over the next few years, with the project expected to produce a three-year internal rate of return of 150 percent and a net present value of 5.8 million Danish kroner (U.S.$1.2 million).
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Banque de Luxembourg Private bank virtualizes data centers for IT, business, and environmental benefits Banque de Luxembourg is one of that country’s leading private banks, serving private investors across the continent. To uphold its tradition of innovation and demonstrate its commitment to environmental responsibility, the bank decided to consolidate its data centers through virtualization technology. Using Windows Server® 2008 Datacenter with Hyper-V™ technology and Microsoft® System Center Virtual Machine Manager, the bank implemented 50 virtual machines in a high-availability configuration running on 7 physical servers. Now, it is expediting the deployment of new hardware and software, delivering line-of-business applications to users one week faster than before, boosting application availability, and simplifying data-center management. It also will reduce the need for computer hardware, power and cooling, and office space, for a more cost-effective, environmentally sound operation.
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Bank of America Bank of America deploys solution for compliance and operational advantages Bank of America, one of the world's leading financial institutions, provides its services through 6,100 retail banking offices and nearly 18,500 ATMs. For a large and complex organization like Bank of America, compliance with the numerous U.S. and international financial regulations is of vital importance. One of the most significant of those regulations is the Basel II Accord, which establishes rigorous requirements designed to ensure that banks hold capital reserves appropriate to the risk to which they are exposed. To comply with the operational risk aspects of Basel II, the bank created a portal solution based on Microsoft Office SharePoint Server 2007. Developed and deployed in just four months, the solution has been rapidly adopted by managers and staff, who are using it to comply with Basel II and to better measure and address operational risk throughout the enterprise.
