Banking is known worldwide for predictable business practices and measurable evolution. At the same time, the industry is facing sweeping and unprecedented change. The lines between financial service segments are blurring, creating new opportunities while exposing institutions to new channels. Customers demand new levels of personal service and expect it fast. The competition is only a mouse click or street corner away. These issues, compounded by mega-mergers, decreasing margins, regulatory changes, and fierce competition, have lead to some tough challenges for the banking industry. Banks must adapt quickly to survive—finding new value in existing systems and ways to explore new market opportunities—while relentlessly improving their quality of products and services. Microsoft technology helps banks gain a clear view of resources, open lines of collaboration, and support adaptable, integrated systems that will change the customer, employee, and operations experience. Microsoft is helping banks, credit unions, and thrifts change the customer, employee, and operations experience with software that helps: | • | Leverage the value of existing IT investments. | | • | Respond more rapidly to changing market needs and competitive pressures. | | • | Increase employee satisfaction and productivity. |
These solution areas focus on the key components of the banking industry: | • | Customer experience: Deliver a branded and consistent customer experience across all products and channels. | | • | Employee experience: Help your staff better serve customers with solutions that provide convenient, consistent access to information. | | • | Operations experience: Rapid development, short implementation, and familiar user interfaces mean quicker deployment of branch infrastructure. |
Operations experience: Bank of Montreal“I look at the basics: customer satisfaction, employee satisfaction, and shareholder satisfaction. Without a doubt, the new employee portal is ringing up a tick on all boxes.” –Rick Loggin, Vice President, Integrated Channel Management, BMO Financial Group Employee and Customer experience: CitigroupGary Greenwald, Managing Director in the Global Relationship Bank at Citigroup, says, "Now that we have CitiVision in place, we can leverage it. We can concentrate on developing new content for our users. We're in the business of banking; we let Microsoft build the highways. Using .NET-connected software, CitiVision was able to integrate 270 information sources, including internal and third-party data, and make them available to a global user base in real time."
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