Employee Experience
Updated: January 28, 2005
Satisfied employees create a positive customer experience. Microsoft technology gives your front line the tools they need to perform. To increase employee productivity and satisfaction, banks must:
| • | Empower front-line employees with easy-to-use tools that deliver great customer service. |
| • | Simplify access to customer data across disparate sources. |
| • | Rapidly find and communicate information to customers, and escalate concerns to product experts as needed to serve the customer at the point of sale. |
| • | Help employees effectively identify appropriate cross-selling opportunities and referrals. |
Microsoft and our partners can help your staff better serve customers with solutions that provide convenient, consistent access to information. Your front line can spend less time searching for information and more time with the customer. Plus, you can reduce training costs with solutions based on familiar Microsoft interfaces (for example, Word, Excel, Windows, and Internet Explorer).
Employee Experience: Wachovia, Bank of America, and GMAC
Wachovia Strategy Stresses Customer Relations
"Streamlining the effort required of our personnel to get the appropriate information not only improves the customer experience, but also significantly reduces the training time required to bring new hires to the high level of competency Wachovia expects of its employees." –Traci Gann, Senior Vice President and Managing Director of Retail and Channel Technology Development Services, Wachovia Corporation.
Bank of America Division Automates Forecasting, Cuts Time on Reports
“By using Microsoft technology to automate the sales forecasting process, we reduced the time spent on data collection by 98 percent.” –Nakisha Ballen, Vice President of Finance, Bank of America.
Speech Technology Resonates with GMAC
"I commute over an hour to work every day, and I can get through as many as 50 e-mails—sometimes more on my way to work. Do you know how great it is to get into the office with a clean inbox? Do you realize how much time that saves?" –Frank Marzigliano, Vice President of Software Operations, GMAC.
