Branch Solution for the Banking IndustryIncreasing productivity and revenue, while reducing costsTurn each customer interaction into a sales opportunity with integrated, complete customer data and the communications and collaboration tools employees need to work efficiently. Prepare your branches for industry changes with a scalable, flexible infrastructure that can be quickly adapted to meet needs and take advantage of opportunities. At the same time, reduce the cost of asset management by simplifying IT management and employee training. Microsoft focuses on helping financial organizations leverage technology to amplify the impact their people can deliver to drive business success. One way we do that is by providing our customers with technology to enhance the customer experience. Solutions for the bank branch demonstrate how the branch can increase revenue while reducing costs and preparing for industry and compliance changes. Increase sales by helping employees become financial advisorsBank customers are multichannel users of online services, ATMs, and the branch, which is a bank's main avenue for selling new products and services. As important revenue generators, branch employees must take full advantage of every face-to-face customer interaction as a possible sales opportunity. | Solutions | Benefits |
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Microsoft's powerful collaboration and integration tools, such as .NET, SQL, and BizTalk, help banks integrate systems and promote employee collaboration. Microsoft Windows Server 2008 allows all users, regardless of location, to access the full complement of services from the network. Windows Vista Enterprise also makes it easy for branch employees to communicate, collaborate, and work with greater efficiency and effectiveness and enhances their ability to find, use, and secure data. | Help branch employees become financial advisors by providing them with a holistic view of each customer and the collaboration tools needed to take advantage of every customer interaction and up-sell/cross-sell opportunity, including the ability to collaborate with product and service offering experts who work remotely. Improve customer relationships to increase revenue, through: Faster resolution of customer issues and questions Sophisticated multimedia tools that help customers quickly absorb complex information when purchasing loans and working on retirement and college savings plans Improved ability for mobile bankers to securely tap into the community branch network while on the road Expanded self-service opportunities for customers who desire to open accounts, analyze products, and make complex deposits without speaking to a teller Digital signage opportunities that save money and provide new advertising revenue
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Reduce operational costs through simplified IT management and employee trainingBank branches are looking for ways to improve operational efficiency and cut costs as they work to determine their future role with customers. | Solutions | Benefits |
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Microsoft Windows Server 2008 and Windows Vista provide native capabilities to enhance deployment options, security, and remote management capabilities to drive cost out of the branches. Combined with an array of integrated virtualization and management solutions, this helps banks maximize and more efficiently use existing and new technology investments. Windows Server 2008 also provides a centralized media services platform that can distribute multimedia presentations and videos for training. And Microsoft's familiar user interface helps decrease training time and increase employee adoption. | Reduce operational costs through simplified technology management. Increase the performance, reliability, and responsiveness of existing networks. Decrease employee training costs with just-in-time, on-demand training for new branch workers and training to bring existing workers up to speed on new policies, promotions, and regulations-in the branch and at their convenience. |
Position branches for industry change while improving employee productivityIn a competitive market that brings new entrants, deregulation, and multiple customer channels, banks are looking at the role of the branch-its purpose, its interaction with customers, even its layout. Even without yet knowing how the branch will evolve, banks can prepare for the changes by implementing flexible technology, which at the same time helps employees become more productive. | Solutions | Benefits |
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XML Web services and an event-driven, service-oriented architecture provide a flexible, scalable infrastructure, enabling a bank to expose common business services and processes for branch consumption to varied devices and user interfaces. Banks gain reusable business components that can be leveraged not only at the branch, but also across all channels for a consistent customer experience and company image. Microsoft Unified Communications help banks manage all their communications, from e-mail and voice mail to video conferencing and scheduling, through familiar Microsoft tools. In addition, presence allows employees to see whether a colleague is available, helping them easily work together for greater productivity and better time management. | Prepare branches for change with solutions built on Microsoft's scalable infrastructure to redefine how to serve customers and take advantage of new opportunities. Increase employee productivity through cross-channel integration and collaboration tools that give employees real-time access to information and colleagues, so they can spend more time providing consistent, high-level customer service and less time fulfilling administrative tasks. Enhance security and regulatory compliance, through: Increased protection of bank branch data Continued employee productivity, even when the network is down Centralized backup of critical files Simplified compliance with banking regulations
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Demonstrated capabilities of Microsoft branch solutions Better employee access to information using Windows SharePoint Services and SharePoint Server Enhanced communications and collaboration using SharePoint Services and Windows Vista Enterprise Access to all network services for employees, regardless of location, with Windows Server 2008 Maximized and efficient use of previous technology investments with Microsoft Desktop Optimization Pack for Software Assurance Improved employee training with a centralized media services platform that can distribute multimedia presentations and training videos through Windows Server 2008 Enhanced employee ability to find, use, and secure data through Windows Vista Enterprise
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