Point of sale and service

The advent of the Internet has created a foundation for automating insurance sales and services. Powerful new applications—coupled with the Microsoft .NET strategy of integrating core systems—are helping to make both the employee and the customer experience more efficient and cost effective.

Microsoft-based point-of-sale and service solutions can reduce—or eliminate—the need for employees and customers to reenter data. By implementing .NET-enabled Web service applications and supporting industry standards, compliant insurance applications can share data entered into any system.

The flexibility of Microsoft software architecture makes it possible for insurance carriers to use industry-specific data to differentiate themselves from competitors by applying business rules for specific customers. For instance, a company may determine that drivers who belong to an auto club have a lower percentage of accidents and are therefore more profitable to the insurance company. Because this information is not available through state motor vehicle agencies, the insurance company can ask about club membership in its underwriting application. The company can then apply its proprietary business rules to rate setting.

In the insurance industry, the ability for people to gather hard-to-get information and use it to tailor products and target specific customers has the potential to reverse the current trend of differentiating commodity insurance products through the business and technical approaches found in the Microsoft Insurance Value Chain.

The following partners offer point-of-sale and service solutions built on the Microsoft platform:

Acrosoft
Streamlining insurance is the only focus at AcroSoft Corporation. Our team is made up entirely of insurance experts. AcroSoft's Microsoft .NET, Microsoft Windows, and Microsoft SQL Server solutions adapt to and improve the way you and your clients conduct business. Whether it's through paper, fax, e-mail, Portable Document Format (PDF), by phone, Web, or even digital pen—AcroSoft's Insurance Content Management (ICM) functions as the single point of entry and integration for the entire insurance enterprise. AcroSoft's ICM can stand alone, or be embedded into existing applications using Web Services where your existing user interface may be used.

AMS
AMS is dedicated to helping independent property and casualty insurance agencies achieve maximum performance and operational efficiency. The business offers a comprehensive, insurance-specific solution for managing critical business activities, including agency management, rating, benefits, performance management, and carrier connectivity. With more than 150,000 users in more than 15,000 agencies, as well as 300 carrier partners, AMS is a proven market leader providing the strategy and scalability to help independent agencies excel now and in the future.

Avanade
As a joint venture between Accenture and Microsoft, Avanade is the premier global technology integrator for Microsoft solutions in the enterprise space. The company's technology infrastructure and Microsoft .NET application development solutions provide a rich legacy of superior customer service, exceptional rigor in project delivery, and a thorough understanding of how today's technologies meet tomorrow's innovations to yield business value. Avanade experts can help companies capitalize on existing infrastructure investments, design and deploy Web services applications, and create solutions that are efficient, scalable, and reliable.

Bearing Point
BearingPoint, Inc. is one of the world's largest business consulting, systems integration, and managed services firms serving government agencies, Global 2000 companies, medium-sized businesses, and other organizations. The BearingPoint insurance practice brings deep industry experience to address specific business problems such as reducing the costs of servicing existing policyholders, processing claims, implementing incentive compensation plans, and adding new products to meet the evolving needs of customers. Together with Microsoft, they leverage systems integration skills and serve as a leader in Microsoft .NET Framework implementations.

Bluebook
Bluebook provides accurate on-demand residential replacement, cost analysis and values for nearly 91 percent of the nation's single family residences. Users can easily determine replacement, actual cash value, depreciation by trade, structure value, property risk and repair costs online and in minutes from a single source.

Decision Research Group
Decision Research created V1STA DecisionMaker, a Web-based insurance management system that does business the way companies do business. Built on Microsoft .NET technology, V1STA offers insurance carriers a solution for easily managing the entire policy life cycle—from quoting and issuance to claims and billing. Using components such as SQL Server, Microsoft Internet Information Server, and Microsoft Excel, V1STA product modules provide a user-friendly environment and are fully scaleable to support businesses from startups to Fortune 500 companies.

DSPA Software
DSPA Software is a major supplier of sales compensation software to the insurance industry. Their flagship product, FASAT, provides an integrated and consolidated sales channel administration and management system to help clients achieve increased productivity, provide better service and increase their bottom line. Working exclusively in a Microsoft environment, FASAT can easily integrate with any policy administration, general ledger or new business systems, and it supports all lines of business.

Duck Creek Technologies
Duck Creek Technologies markets insurance software that enables carriers to rapidly define, develop, deploy, and manage their insurance products and services for any line of business. Duck Creek seeks to become the leading provider of product life-cycle management software and services for the insurance industry. Their EXAMPLE Platform, a collection of Web services, enables business users to create and manage the entire product life-cycle management process.

Exigis
EXIGIS is the leading provider of business process management solutions for risk management and the first Insurance Value Chain partner to focus on risk managers and insurance end-users. Delivering solutions to Global 200 clientele since 2002, EXIGIS offers a comprehensive set of secure, Web-based business process management solutions that help its clients streamline business processes such as certificate tracking and issuance, exposure data collection, contract review, and contingent liability management. EXIGIS's technology framework and solutions are built using Microsoft technologies.

Fiserv
Thousands of insurance carriers, agents, distributors, and third-party administrators rely on Fiserv Insurance Solutions for policy, rating, claims, billing, and reinsurance administration, as well as for compliance, education, and marketing support. Fiserv offers this comprehensive range of products and services to both the property and casualty and life insurance market segments. Complete business process outsourcing services are offered for flood insurance, and information technology outsourcing services are available for all product sets.

GRT
GRT Corporation uses business knowledge and innovative technologies to help companies extract the maximum business value from their information assets. GRT leverages a flexible delivery model with core competencies in business performance management, data-warehousing, data mining, data integration, and project management. GRT solutions give clients the insight they need to improve efficiency, enhance customer service, and boost profits in an increasingly competitive insurance marketplace. GRT is a Microsoft Gold Partner and was rated one of the fastest-growing private firms in the country by Inc Magazine.

Hewlett Packard
Through its global "Frontline Partnership" alliance, HP and Microsoft jointly develop and deliver computing solutions that help insurance customers make faster, smarter IT decisions in rapidly changing business environments. Building on their 20 years of partnership, HP and Microsoft are developing cost-effective solutions for the insurance industry to reach new levels of business agility and enable insurance companies to become adaptive.

IDP
Providing software and services to the property and casualty industry since 1949, IDP delivers the Acies/one Insurance Software Suite. It uses Microsoft .NET technologies and SQL Server to provide quote/policy, billing, claims, reinsurance, reporting, and bureau services for all personal and commercial lines. Acies/one also provides a number of interfaces to external systems, mobile devices and more. IDP is a Gold Certified Partner and the Acies/one product is based on Microsoft technologies.

Impact
Impact Technologies provides solutions and services to the banking, capital markets and insurance industries. The company offers innovative sales, communication, and planning tools that facilitate the sales experience. Impact also helps advisors and their customers make informed decisions by making complex financial concepts and calculations easy to understand. Developed with a firm understanding of sales psychology, these solutions are built on the Microsoft .NET Framework and deliver integrated, easy-to-use technology.

Infosys
Infosys' Insurance practice is dedicated to working closely with clients to enhance their competitiveness through the development and implementation of innovative, value-driven business solutions. Their consulting, IT services, and BPO professionals partner with Infosys clients and alliance partners to deliver practical, highly cost-effective solutions that today's competitive insurance marketplace demands. Through combining deep industry knowledge and technology expertise with their proven Global Delivery Model and practices, Infosys provides their clients with a truly compelling value proposition: high quality, faster time to market, reduced costs, and rapid scalability.

Infusion Development
Infusion Development is a Microsoft Gold Certified Partner that supports the Insurance Value Chain. Infusion offers clients comprehensive IT services, including consulting, development, training, mentoring, and technical writing. They specialize in the architecture and implementation of enterprise-scale financial systems leveraging key Microsoft technologies including BizTalk Server, Microsoft Windows SharePoint Services, SQL Server, Business Scorecard Manager, Customer Care Framework, Microsoft Office, Microsoft Office InfoPath, and others.

Insurance Technologies
Insurance Technologies provides illustration and point-of-sale software that can easily adapt to the changing business requirements of the financial services industry. The ForeSight family of products supports all product types, including life, whole life, variable universal life (VUL), universal life (UL), annuities—fixed, variable, immediate, deferred and equity indexed, structured settlements, disability insurance, long-term care, critical illness, and mutual funds—all on a single mobile platform.

Insuresoft
Insuresoft, formerly Applied Systems insurance carrier division, delivers policy administration solutions for property and casualty insurance carriers. Insuresoft's flagship product, Diamond, is built on the Microsoft platform with a services oriented architecture that enables Web-based access for agents, consumers, and other insurance carrier partners. The Diamond system is comprised of five core modules: policy, user configured rating and underwriting, billing, claims, and reports. These modules can be used independently and integrated with an existing legacy system through their library of Web services. Alternatively, they can be combined to create an integrated, enterprise solution.

Itemfield
Itemfield is the leading provider of real-time, XML-based data transformation software for mission-critical enterprise applications. Itemfield's ContentMaster is a breakthrough data transformation solution that simplifies application development and integration by allowing any type of enterprise data—including PDF, Excel, complex COBOL, undocumented binaries, flat files, industry and private standards such as ACORD, and others—to be transformed through XML, and integrated in real-time with BizTalk Server, Content Management Server, or other Microsoft server applications.

Meridio
Business success today requires careful deployment and management of two critical resources, people (how they collaborate) and information (how it is managed and controlled). Both must be managed across insurance lines of business from efficiency, legislative and operational compliance perspectives. The integrated platform of the Microsoft Office SharePoint Portal Server collaboration solution and Meridio's enterprise Document and Records Management (eDRM) provides compliant enterprise control of these resources resulting in a better customer and employee experience and increased profitability.

Micro Focus
Micro Focus is a technology company committed to supporting the insurance industry reuse and extend legacy applications through its Lift and Shift and Leverage and Extend solutions. Working with world-class partners, Micro Focus helps deploy these applications on Windows and Microsoft .NET technologies, making use of Web services and providing them with service orientated architecture (SOA) principles. Micro Focus delivers on three established universal business imperatives—reducing costs, increasing the agility to innovate, and minimizing risk.

Mobitor
Mobitor Corporation is the leader in creating mobility applications, using Microsoft .NET technology, for field marketing and sales organizations in the insurance and capital markets verticals. The Mobitor Mobile Business Manager solution for agents and sales and marketing groups can significantly improve the quality of their interactions with customers while reducing administrative burden. Mobile Business Manager integrates into corporate e-mail systems, customer relationship management solutions, and other line-of-business systems to extend these systems wirelessly into the field.

NEON Systems
NEON Systems, Inc. is a leading provider of enterprise-class mainframe integration solutions. They deliver the only unified mainframe integration platform to support the entire range of requirements for modern SOAs and emerging event-driven architectures (EDA). NEON's Shadow technology reduces the complexity of mainframe integration to enable organizations with significant commitments in mainframe systems to streamline incumbent technologies and lower total cost of ownership. With extensive mainframe integration expertise, NEON is qualified to solve the implementation challenges of supporting new business initiatives that integrate mainframe systems with distributed Microsoft .NET environments.

Outlook Soft
OutlookSoft Corporate Performance Management is a unified, Microsoft-based corporate performance management (CPM) application that leverages a centralized database, common user interface, and single sign-on across the CPM processes it supports. OutlookSoft CPM is developed around the powerful and flexible Microsoft Business Intelligence Platform including SQL Server, Analysis Services, Microsoft Reporting Services, Windows SharePoint Services, and enterprise-scale Excel (WebExcel). This 100 percent "pure Microsoft" approach enables customers to leverage the best of what both OutlookSoft and Microsoft, as industry leaders, have to offer.

Perceptive Software
Perceptive Software, Inc., partners with Microsoft to bring complementary document management, imaging, and workflow solutions to insurance organizations worldwide. Perceptive Software products can rapidly and seamlessly integrate with Microsoft Dynamics in addition to any other insurance specific (policy administration, claims management, bill review, and others) system. Using patented integration technology, Perceptive Software products provide single-click access to your insurance documents.

Portrait Software
Portrait Software specializes in customer interaction management software that helps build more responsive, more profitable customer relationships. Portrait is a specialized Application Platform Suite built on Microsoft .NET technologies. It delivers process-centric, multi-channel interaction management applications to support such initiatives as channel renewal and sales advisor platforms. Portrait Software customers—which include Building Society, Lloyds TSB, Chelsea Building Society, and others—lead the world's most demanding customer-intensive sectors.

Riskclick
Riskclick is a software company providing a suite of front office automation solutions specifically designed for the insurance industry. Their solutions combine the essential elements of multiple software categories (workflow, imaging, document management, collaboration, and more) that have been tailored to address current business priorities. Riskclick's approach leverages existing core systems through Web services based integration, ensuring gains in efficiency and usability at a fraction of the cost and risk of core system replacement.

Skywire Software
Skywire Software is a diversified company specializing in the insurance and financial services industries and applications for enterprise services management. Skywire Software offers a rating, underwriting, and rules system for all lines of business; business intelligence system specifically for P&C carriers; agency management system for MGA's and E&S Brokers; and an integration framework which can connect MOM with other third-party applications.

Wildnet Group
Wildnet bridges the gap between insurance and technology. Utilizing decades of industry experience, as both brokers and insurers, Wildnet brings a unique understanding that aims to solve your business problems. From its roots in building e-business solutions, Wildnet has built an unrivalled consulting practice, and has developed a range of solutions for insurers, brokers and MGAs.

XDimensional Technologies
XDimensional® Technologies offers Nexsure™, a hosted insurance agency management solution. Nexsure connects agents, carriers, brokers, and policyholders while helping drive efficient business production and superior customer service. This solution includes robust contact management, sales force automation, advanced work flow, standard and custom lines of business, policy life cycle management, CRM, and multi-office accounting and reporting. Built on Microsoft .NET technology, Nexsure has built-in Web services, data processing and transactional capabilities, which provide simplified ease of use, scalability and information availability.

See all of our Microsoft Insurance Value Chain partners who use the power of Microsoft technology to build integrated solutions that provide true end-to-end transaction processing.

Top of page