Financial services industry resources and downloads

Improving customer relationship management in banking with integrated delivery channels

Innovative banks find satisfied customers, sustained growth go hand in hand

Banks steer through a maze of customer interactions: Business process management takes the wheel

Wachovia launches new, easier-to-use online banking platform

Banking on the future

Trading up: How Microsoft-supported systems help transform the securities industry

Microsoft collaboration solutions for financial services: Building on your firm's most important investment

Banks seek to improve the customer—and employee—experience

Going standard: Benefits of a standardized infrastructure in banking

How to derive value from an anti-money-laundering compliance investment

Banking: Building innovation in banking

Business value of Microsoft Windows Mobile

Collaboration solution helps Citigroup global meet local needs

First American Title Insurance Company: Large insurance title company supports 12,000 users of mission-critical application

High-Performance Computing for Capital Modeling and Hedging Strategies

Fifth-Annual Microsoft Financial Services Developer Conference Tackles Topics of User Experience and Security

Pacific Life’s Life Insurance Division Improves Business Intelligence by Standardizing Data Management on Microsoft Software

Intel, Microsoft Collaborate to Bring Pay-as-You-Go PCs to Millions of New Users

Banking Industry Performance Management: Using business intelligence to increase revenue and profitability
(3.98MB XPS document)

The Future Is Now: Channel sales and service innovation
(Downloadable PDF file, 582.47KB)

The Future Is Now: Channel sales and service innovation
(1.32MB XPS document)

Claims processing: Meeting the challenges of today and tomorrow
(Downloadable PDF file, 529.31KB)

Claims processing: Meeting the challenges of today and tomorrow
(1.31MB XPS document)

Unified Communications and Collaboration in Insurance: Pervasive capabilities for where and how people work
(Downloadable PDF file, 489.09KB)

Unified Communications and Collaboration in Insurance: Pervasive capabilities for where and how people work
(333KB XPS document)

Always on, always connected: The new world of work
(Downloadable PDF file, 544.08KB)

Always on, always connected: The new world of work
(581KB XPS document)

The option to change: The Options Clearing Corporation's "Options Symbology Initiative" whitepaper

Unified Communications and Collaboration for the banking industry: Pervasive capabilities for where and how people work
(3.99MB XPS document)

Changing the banking customer experience: Increaseing profitability through customer service
(7.58MB XPS document)

Differentiated Branch in Banking: Staying ahead of the competition
(3.30MB XPS document)

Microsoft Customer Care Framework for the banking industry: Revolutionizing the customer experience
(3.51MB XPS document)

The Enterprise Compliance Desktop: Accelerating Risk Management & Compliance Capabilities for the Enterprise
(Downloadable PDF file,1.51 MB)

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