Microsoft restaurant systems solutions

Aging point-of-sale (POS) systems. POS systems nearing the end of their life cycles force foodservice operators to make choices that enable next-generation POS capabilities while simultaneously addressing changing customer expectations.

Customer loss. Customer loss resulting from competitive economic factors and the difficulty of differentiating the customer experience requires restaurant operators to address changing customer needs and enhance the restaurant experience through value-added offerings.

Dwindling IT resources. As much as 70 percent of information technology resources are typically devoted to sustaining and running existing capabilities, leaving few resources that can be devoted to exploring and implementing new capabilities, such as integration technologies, in-unit applications, multichannel capabilities, and unit-to-headquarters systems.

Lack of integrated systems. An integrated restaurant operations architecture enables foodservice operators to better control labor expenses, increase productivity, and provide the highest level of customer service.

Loss of revenue due to operational inefficiency. To remain competitive, your people need to be empowered to maximize tableside operating efficiency, increase kitchen efficiency, and reduce the costs of providing service.

Point-of-service Point-of-service devices provide restaurant staff with the flexibility and access they need to meet customer demands. These solutions enable your employees to provide an enhanced customer experience and reduce staff training and the cost of providing service.

Self-service technology While self-service systems cannot replace personalized customer service.

Restaurant operations management Restaurant operations management systems enable foodservice operators to reduce costs and improve operational efficiencies. These systems typically automate back-of-the-house functions such as order and inventory management.

Mobility solutions Mobility solutions provide a wide range of new opportunities for you to improve productivity while offering enhanced customer service. These solutions empower your people to extend all basic functions and services to customers by way of mobile-based solutions and to deliver a wide range of new sales and services scenarios. Microsoft technologies.

Growth and innovation. Flexible software and systems that continually evolve to meet your needs enable your people to drive innovation and deliver new services, capabilities, value-added solutions, and multichannel enhancements in a timely and profitable way.

Strengthened customer relationships. Solutions for restaurant systems from Microsoft and its partners enhance customer satisfaction and retention. Profitable relationships with customers are built on delivering improved personalization, responsiveness, and speed of service, increasing access to customer data, and providing a variety of self-service and assisted-service options.

Efficient in-unit operations. Microsoft technology-based capabilities for deployment, recovery, manageability, and real-time monitoring help lower the life-cycle costs of restaurant systems. By connecting systems within the restaurant and to headquarters, you provide your people with a holistic view of restaurant performance and inventory, as well as a single view of the customer across all channels and formats.

Improved inventory management. Data availability and standards-based systems result in better inventory management through reduced spoilage and enhanced use of inventory. Superior inventory management increases customer satisfaction by assuring item availability and helps increase food safety in the event of a recall.

Enhanced mobility. Mobile-based solutions improve productivity while offering customers enhanced services and experiences. New sales and services capabilities also give your people the flexibility to respond to changing business needs.