Fulton County cuts help-desk calls 75% with Windows Server 2008
This 2-page white paper looks at how the Fulton County IT department cut help-desk calls by 75% and expects to save $150,000 annually in maintenance costs by adopting Windows Server 2008.
"We have reduced help-desk calls from an average of 20 per day for a user group of similar size down to just 5 per day—a 75 percent improvement," says Robert E. Taylor, Fulton County CIO.
The government of Fulton County serves a population of nearly one million in northwest Georgia. Its IT department supports 5,000 employees in 400 buildings, dozens of agencies, airports, fire stations, police stations, courts, public-health clinics, and libraries. Its mixed IT infrastructure includes mainframes, clustered servers, workstations, desktop computers, multiple operating systems, dozens of vertical applications, and a sophisticated network encompassing multiple topologies and protocols.
