|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Help improve customer service
|
|
|
Provide citizens with more streamlined and responsive service while addressing government mandates.
|
|
Real impact for better government
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
-
-
|
|
|
For government agencies already striving to do more with less, demands to improve
customer service present a complex challenge to staff, systems, and technology which
may already be pressed to the limit. In addition to federal mandates, such as President
Obama’s Executive Order 13571 to streamline service delivery and to improve customer
service, many citizens now expect to interact with government using new self-service,
web-based interfaces, which can be difficult to support on the aging technological
infrastructures in many government agencies. And in times of economic downturn,
citizens’ need for responsive government services rise sharply as pressure on agencies’
customer service operations increase—from the top down and the grassroots up.
|
|
|
|
Enhance your federal service and delivery plan.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| Products and technologies |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
A new generation of technology tools, applications, and services is now available
to help government agencies transform the role of customer service from an inefficient
cost center to a fully integrated customer relationship hub that can help lower
costs, increase effectiveness, and build the trust of citizens. Customer-focused
solutions built on flexible, connected technologies can help government agencies
provide more streamlined and responsive customer service while satisfying obligations
for increased transparency and regulatory compliance.
A customer service solution that addresses the needs of your government agency and
the citizens you serve should provide:
- A 360-degree customer view that integrates multiple data sources into a single,
comprehensive record to provide staff with quick, reliable access to information.
- A configurable development platform that can quickly deploy customized solutions
and can expand as needs and expectations evolve.
- A secure, web-based, self-service portal that can automate one-on-one contact.
- Email response management systems (ERMSs) that help automate the process of creating,
organizing, and tracking email communication.
- Call-center management tools with caller self-service and automation of routine
phone processes.
- Powerful reporting functions that can track, measure, and analyze employee performance.
- Mobility and synchronization features that offer easy access to necessary tools
and information from anywhere at any time.
Customer service solutions based on proven Microsoft technology can help bring together
customer relationship management (CRM), business intelligence, unified communications,
and productivity tools into a powerful, integrated application that can expand access
to information stored in legacy systems without compromising security. And you don’t
have to break the bank—Microsoft solutions can help you to improve productivity
while minimizing administrative and operational costs by leveraging your agency’s
existing IT investments. The easy-to-use, familiar Microsoft business tools require
little training, helping to reduce time-to-value.
Real impact for better government.
|
|
|
|
Infinitive Federal is a veteran-owned small business management consultancy based in the Washington, D.C., Metro area. Infinitive Federal can help your agency improve customer service and align your goals with those outlined in Executive Order 13571: “Streamlining service delivery and improving customer service.” Infinitive Federal can help you determine the necessary planning, strategy, processes, and technical capabilities for a successful customer service transformation. Contact Infinitive Federal at (703) 229-0669.
Request information
|
Microsoft Services was established to help customers maximize the potential of their Microsoft technology investments. Through architecture, implementation, and sustainment services, customers receive a level of vision, expertise, and insight that only Microsoft provides. Microsoft Services, together with our partners, matches agency requirements with a safety net of support and direct access to the Microsoft teams that develop both the products and future product direction. Contact AskUSPSS@microsoft.com to talk with a services representative for federal, state, and local government or for education.
|
Find a partner
Search for additional partners in the Microsoft Public Sector
Partner Solution MarketPlace, an easy resource for finding technology partners
that offer a broad range of products, services, and solutions based on Microsoft
technologies. The marketplace includes packaged software, solutions offerings, and
training from Microsoft Gold Certified Partners, Microsoft Certified Partners, and
registered members.
Microsoft is providing this information for your convenience only. Microsoft makes no representations or warranties, either
expressed, implied, or statutory, regarding any company presented herein or its products
or services. The inclusion of a company does not imply endorsement by Microsoft
of the company or its products or services. The names of actual companies and products
mentioned herein may be the trademarks of their respective owners.
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|