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Health and human services case management and coordination solution
End-to-end systems can help you improve case-tracking, calendaring, contact management, information-sharing, and storage in your health and human services (HHS) agency.
 

Health and human services case management and coordination

Health and human services case management and coordination is a critical function that demands robust, flexible, and reliable solutions. Disparate, outdated systems that might not integrate well with existing programs—whether internal or external—could hamper the effectiveness of your services, frustrate employees and citizens, and increase costs.
 

 
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Connected, customer-focused solutions for case coordination can help your agency:

  • Improve productivity by enabling case workers to find relevant information quickly.
  • Increase customer satisfaction through better service and enhanced public access to systems.
  • Improve outcomes for clients receiving health and human services from multiple organizations.
  • Enhance the ability to identify and monitor at-risk situations.
  • Reduce costs and ensure more accurate and up-to-date client data by sharing eligibility information among multiple agencies.
  • Preserve continued federal funding with accurate reporting.

Windows SharePoint Services, Microsoft Office SharePoint Server 2010, and Microsoft Dynamics CRM provide a centralized, automated platform for sharing case records across organizations. You can configure the solution to meet your agency's investigative, regulatory, security, legal, and healthcare-related needs and to extend the value of existing systems. Among the benefits:

  • Share information across systems and organizations, thus avoiding duplicate entry and helping to ensure consistent and up-to-date information.
  • Work more efficiently, using familiar Microsoft products.
  • Gain mobility: Collect data in the field using the products you use every day.
  • Create and share custom data forms to gather information efficiently and reliably throughout the agency.
  • Gain greater access to information in the field with smart client and Web services technologies.

Case management and coordination solutions from Microsoft and its partners act as an interoperable layer above the legacy, modern, and program-specific applications that HHS organizations already have in place, providing a cost-effective solution that integrates with your existing systems.

You can get started now by contacting a Microsoft partner:

 

Members of the Connected Health and Human Services (HHS) Alliance work together with Microsoft to deliver best-in-class shared services and infrastructure solutions for consumer-centered health and human services delivery by government entities at all levels. The following member partners can help you implement Microsoft case management solutions for healthcare.

CareWorks provides solutions to help aging and disability services more effectively serve, engage, and enable consumers. Their solutions are designed specifically for person-centered care and participant self-service.
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Handel Information Technologies ​creates human services software solutions in areas such as managing clients, cases, human resources, finances and documents, and more.
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Harmony Information Systems is a provider of web-based information management solutions for both government and private human services organizations. Harmony has long been aligned with Microsoft’s Connected Health and Human Services (HHS) framework and vision. Harmony’s enterprise approach automates and simplifies case management and financial management processes and creates a centralized, comprehensive client view, resulting in improved client outcomes, more efficient service delivery, and compliance with key funding guidelines and requirements. Harmony solutions are used by more than 8,500 users including implementations in Alabama, Washington DC, and Virginia. Contact (703) 674-5100.
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HP ​offers hardware, software, solutions, and services including enterprise computing solutions, fault-tolerant business-critical solutions, communications products, and commercial desktop and portable products.
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InfoStrat offers a suite of health and human services (HHS) solutions, such as health inspection and contagious disease tracking, built on Microsoft SharePoint and Dynamics CRM—key shared services within the Connected HHS framework. InfoStrat solutions cross agency boundaries and integrate with existing technology using the familiar interfaces of Microsoft Office and Windows. InfoStrat solutions are deployed across the U.S., including California, Washington, Arizona, Illinois, Tennessee, Missouri, Mississippi, Maryland, Virginia, and the District of Columbia. Contact (202) 364-8822.
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NetSmart and its Connected Care initiative allow behavioral and public healthcare providers to share clinical data electronically and to provide that clinical data to the consumer through a Web-based portal. In this way, providers use technology as the catalyst to provide their consumers and patients with high quality, consumer-directed care. Netsmart plans to utilize the Connected Health and Human Services framework model to enhance its patient portal with an interface to HealthVault, Microsoft's consumer health records platform. In addition, Netsmart has deployed vital records management solutions on Microsoft SQL Server in a broad geographic area, including New Jersey, Maryland, South Dakota, Nevada, Illinois, Florida, the Virgin Islands, Nebraska, Ohio, and Kentucky. Contact (800) 421-7503.
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Optimum Technology ​provides software development and system integration services to state and local government agencies.
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Social Solutions is a leader in human service case management. Our Efforts to Outcomes (ETO) software is used by thousands of public, private, and nonprofit organizations, including SSA, HUD, HHS, Mathematica, Harlem Children’s Zone, and the cities of Boston and Hartford. ETO software supports the results-based accountability framework. As a Microsoft Gold Certified Partner, Social Solutions uses Microsoft SQL Server and the .NET Framework, and has certified integration for Microsoft Dynamics GP. Contact (866) 732-3560.
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Microsoft makes no representations or warranties, either expressed, implied or statutory, regarding any company presented herein or its products or services. The inclusion of a company does not imply endorsement by Microsoft of the company or its products or services. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.