Customer Experience solutions for health plan companies
Published: June 26, 2006
Today, health plan executives face a new demand in their businesses. They must transform their companies into consumer-focused organizations that place the highest value on member health and service quality. The ultimate goal for such organizations is to become knowledgeable and trusted advocates on all health-related matters. To achieve this critical strategic position, health plan executives must develop their companies into people-ready businesses. They must deliver and support products and services focused on meeting and staying ahead of the growing expectations of individual consumers and employers.
The answer: Connect Customer Experience solutions, including technology designed to help the people in your organization deploy flexible and approachable applications that guide consumers through the healthcare marketplace.
Learn how one company integrated a Connect Customer Experience solution. And then find a Microsoft partner who can help you improve the customer experience at your organization.
Case study: Mercy Health Plans enhances productivity of customer care representatives
Mercy Health Plans (MHP) places the highest value on member health and service quality. To improve customer service and integrate its call center systems, MHP worked with Infosys and installed the Infosys Integration and Collaboration Solution. The result is a reduction in response time and enhanced productivity, lower training costs, and improved application integration. The solution was built using existing business applications.
Customer Experience solutions from Microsoft partners
These featured Microsoft partners offer Customer Experience solutions built on the Microsoft platform:
| • | Accenture (Microsoft Gold Certified Partner)
Accenture is a global management consulting, technology services, and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. Accenture health and life sciences professionals deliver innovation and insight to both the private and public sectors of the marketplace. This marketplace includes integrated healthcare providers, health insurers, managed care organizations, and public health organizations as well as pharmaceutical, biotechnology, and medical products companies. Accenture has more than 5,000 professionals dedicated to serving the global health and life sciences industry. And Accenture is committed to working with clients across the industry to help them achieve and sustain high performance. Accenture has worked with companies of all sizes, including 21 of 24 healthcare and pharmaceutical companies in the Fortune Global 500. |
| • | Connecture, Inc.
Connecture is focused on delivering integrated Web-based sales, service, and process automation solutions to the insurance industry. Its solutions currently support the sales and servicing of more than $25 billion US in annual premiums for more than 30 health and life sciences organizations. Connecture industry-proven solutions deliver increased sales, enhanced broker loyalty, improved back-office efficiencies, lower customer acquisition costs, and lower overall operating expenses. |
| • | Infosys Technologies Ltd (Microsoft Gold Certified Partner)
Infosys defines, designs, and delivers IT enabled business solutions. These solutions provide you with strategic differentiation and operational superiority—which increases your competitiveness. Each solution is delivered with the industry-benchmark Infosys Predictability that gives you peace of mind. With Infosys, you get a transparent business partner, business-IT alignment with flexibility, world-class processes, speed of execution, and the power to stretch your IT budget by building on the Global Delivery Model that Infosys pioneered. |
