Care Management Showcase solution for Microsoft Office System
Updated: June 30, 2005
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Health plans treat more patients and reduce costs with the Care Management Showcase solution for the Microsoft Office System
Today, more than 100 million Americans suffer from a chronic condition--generally defined as an illness that lasts longer than three months and is marked by frequent recurrence. By 2030 the number will climb to 171 million, roughly 50 percent of the population. It should come as no surprise that those people are more likely to be hospitalized and require
Care management programs can improve the health and treatment outcomes of patients with chronic and catastrophic conditions through a collection of collaborative business processes between the health plan, patients, and providers. Focusing on high-cost conditions and injuries, case management is a proven means to improve outcomes and reduce medical costs by ensuring that patients receive cost-effective care that’s evidence-based.
The Microsoft Office System can be extended to case management teams as a powerful portal and task manager. By taking advantage of the intuitive user interface and familiarity of the Microsoft Office System, case management teams can more naturally work better together, organize information in one place, and complete the most relevant tasks faster with fewer errors.
The Care Management Showcase solution demonstrates how the Microsoft Office System can help health plans extend care management programs to more members by:
| • | Increasing care management capacity by expediting care tasks |
| • | Overcoming legacy system constraints, and |
| • | Realizing greater value from existing software investments |
Increasing care-management capacity through expedited care tasks
Using a task management form based on Microsoft Office InfoPath®, care managers can easily stay on top of the care needs of their members. This task management form helps case managers systematically collect member information, triggers reminders, and summarizes results for better sharing and reuse.
As a result, care managers can spend more time on high-impact patient interactions and less time on searching and documenting. This better use of time enables health plans to potentially recognize the following business value:
| • | Case load can increase by up to 25 percent and thereby reduce medical costs by up to $225,000 per case manager. |
| • | Ensure that evidence-based care plans are developed and consistently followed. |
Overcoming legacy system constraints, realizing greater value from existing software investments
Using Microsoft SharePoint® Portal Server, care managers can use Office as a front end to access multiple backend systems and data stores, eliminating steps and reducing the time to access and interact with multiple systems. Care managers use standardized checklists and forms, which ensure consistency and completeness across functional areas –yet are still flexible enough to address unique patient issues. The resulting balance between automation and flexibility enables care managers to tailor each care plan to individual patient needs.
As a result, breakthrough business value can be gained, such as:
| • | Improved quality of care and reduced medical costs without new labor costs or delays |
| • | Improved employee satisfaction because care managers spend more caring for patients and less time searching and documenting |
| • | A platform for future innovation at the team and enterprise levels |
Utilize your enterprise technology today to streamline communication processes
The Care Management Showcase solution for Microsoft Office System takes full advantage of your existing investments in Microsoft technologies. The use of familiar, easy-to-use software tools, such as Microsoft Office InfoPath® 2003 and Microsoft SharePoint® Portal Server, can help increase the acceptance of the solution by the users.
Your technology partners
This solution shows how your technology partners, such as independent software vendors (ISVs) and solution integrators (SIs) can develop solutions that integrate seamlessly with Microsoft Office System applications. Technology partners can create, integrate and extend solutions based on the Microsoft Office System to address critical business issues and adapt to changing market demands.
These featured partners offer Care Management Showcase solution for Microsoft Office System solutions built on the Microsoft platform:
Avanade, Inc.
(206) 239-5600
Avanade™ is the leading technology integrator with specialization in the Microsoft enterprise platform. Our people help customers around the world maximize technology investments and create comprehensive solutions that drive business results. Avanade’s services and solutions span all Microsoft enterprise technologies to deliver improvements in infrastructure and applications.
Quilogy
(502) 429-5501
Quilogy provides clinical, business, and technical solutions through its healthcare and public-sector industry practices. Headquartered in St. Charles, Missouri, Quilogy offers 14 offices for the delivery of services primarily in the Microsoft Central Region. The practice leverages Microsoft technologies to develop and implement solutions for hospitals, rehabilitation facilities, outpatient facilities, pharmaceutical companies, software vendors, and public-sector health agencies. Quilogy’s Information-Worker practice focuses on boosting healthcare information-worker productivity to achieve competitive advantage. Quilogy healthcare solutions are a combination of accelerator and customized solutions that integrate into clients’ existing environments and platforms. Quilogy offers special healthcare technology and public-sector expertise in Portals and Collaboration, Integration, and Mobility.
Additional Office Technologies for Care Management
Several other Microsoft Office System technologies can address care management team requirements, such as Microsoft Office Live Meeting 2005 and Microsoft Office Live Communications Server 2005.
| • | Live Meeting 2005: A hosted online meeting service enables person-to-person, teams and even members and providers to collaborate and work better together without ever leaving their office or home. Health plans can also use LiveMeeting as a tool, for example, to reduce travel and occupancy costs – especially for remote offices and telecommuting. For more information about Live Meeting 2005, see:
http://office.microsoft.com/en-us/FX010909711033.aspx |
| • | Live Communication Server 2005: An instant messaging (IM) and presence solution that local and remote users to securely communicate and collaborate in real-time. With Live Communication Server 2005, care managers can connect with members and providers and avoid phone tag. For more information about Live Communication Server 2005, see:
http://office.microsoft.com/en-us/FX010908711033.aspx |
Technology components
The Care Management Showcase solution for Microsoft Office System integrates the following Microsoft products:
Client
| • | Microsoft Office InfoPath 2003 SP1 |
| • | Microsoft Windows® 2000 SP3 or greater or Microsoft Windows® XP |
Server
| • | Microsoft Windows Server™ 2003 |
| • | Microsoft SharePoint Portal Server 2003 |
| • | Microsoft SQL Server™ 2000 SP3a |
| • | Microsoft Office FrontPage® 2003 |
More information
http://www.microsoft.com/healthplans
Email: hlthplan@microsoft.com
Contact a Microsoft representative:
http://www.microsoft.com/worldwide
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