Technology solutions for the health payers industry: Improve customer and partner experience

Is the right information really enough to engage consumers?
Member service portals should meet consumers where they're at, not the other way around.

Automated Service Agents for health plans
Microsoft Automated Service Agents (ASAs) represents the next generation of online customer service and coaching, combining the quality and personal experience of full-service agent support with the low cost of self-service.

Health plan customer experience on-demand webcast
What can health plans do to improve their customer experience? Chart a path to experience-based differentiation (EBD).

New health plans blueprint to better connect industry to 'where consumers go'
To encourage consumers to take a more active role in their healthcare, health plans must "go where consumers go" and integrate incentives, insights, guidance, and information into the digital lifestyles of consumers.

A prescription for getting and keeping consumers engaged in their health
Health plan executives are seeking the right balance of incentives and online tools to engage consumers in proactively improving their health habits as a means to not only control medical cost growth but also improve the health of their members.