Microsoft Knowledge Driven Health: Turning information into action
Updated: August 3, 2005
Knowledge Driven Health is a Microsoft vision and strategy to bring together Microsoft products, technologies, and partner solutions to address key challenges in healthcare. These challenges include rising costs, changing client needs, increasing fragmentation of services, and government regulations.
The Knowledge Driven Health vision is shared by Microsoft, its solution partners, and professionals in healthcare. The vision calls for improved healthcare through informed decisions and evidence-based care across the healthcare ecosystem.
Microsoft software and partner solutions can help health plans realize this vision by enabling health plans to establish collaborative information-sharing and decision-making processes. These processes can be established across the organization and across the entire healthcare ecosystem—fast, with few resources, and without complications.
Knowledge Driven Health solutions offer health plans fast and cost-effective strategies that can help to transform the way they do business. Strategies that can help health plans become collaborative, information-driven enterprises focused on improving the health—and the healthcare experience—of the consumer while keeping costs down.
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Knowledge Driven Health solutions
Experience Knowledge Driven Health solutions from Microsoft and its partners for yourself by reading the solution in action or by gathering details of related information about the solution. Knowledge Driven Health solutions highlighted are divided into the following categories: Interoperability, collaboration and care management, customer experience, business intelligence, and security and compliance.
Interoperability
Microsoft interoperability solutions enable health plans to meet new business demands and get more out of core information system investments. The Microsoft Office System, Microsoft Identity and Access Management Series, Microsoft BizTalk Server 2004, and Microsoft .NET Framework Web services are cornerstones of the Microsoft enterprise interoperability strategy. Health plans can use Microsoft solutions to integrate their existing business processes. Health plans can also add new functionality to existing core systems to meet new demands and improve efficiencies.
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Collaboration and care management
Microsoft collaboration solutions enable people and teams to improve care management processes and the bottom line by working better together, staying connected while away from the office, and improving information management. One example is the Care Management Showcase solution for the Microsoft Office System. This solution can help health plans boost case management capacity by up to 25 percent, improve staff retention, and reduce training time and costs—all without adding new staff.
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Customer experience
Microsoft customer experience solutions enable health plans to drive down costs now and in the future, support new products quickly, and handle increasingly complex customer interactions across each customer's channel of choice. Microsoft Customer Care Framework solutions enable health plans to integrate, extend, and manage full-service and self-service channels to win and retain customers.
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Business intelligence
Business intelligence (BI) solutions from Microsoft and its industry partners enable health plans to empower employees, consumers, and business partners with the knowledge needed to translate strategy into performance. Microsoft BI solutions help consumers make better informed decisions and help providers deliver evidence-based care. BI solutions also enable organizations to work with existing BI investments and use tools such as enterprise performance scorecards.
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Security and compliance
Microsoft and industry partners offer solutions that reduce security and compliance risks by improving information protection and providing internal controls to meet HIPAA privacy and security requirements and Sarbanes-Oxley compliance mandates. Solutions include privacy, security, and compliance technologies such as Microsoft Identity and Access Management Series, Microsoft Windows Rights Management Services, and the Microsoft Office Solution Accelerator for Sarbanes-Oxley.
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