Eighty five percent of health plan members choose the phone as their preferred way to communicate with their plan. Yet health plans often miss the opportunity to position themselves as advocates and engage members with their overall health. At the same time, health plans are contending with rising labor costs, decreases in employer-paid coverage, and increasing consumer expectations.
Tellme's powerful on-demand voice services platform gives you the ability to effectively communicate with your members, create excellent customer experiences, and deliver on your brand promise with every phone call.
With continually improved speech recognition and compelling application designs, Tellme also helps you drive higher automation and task completion rates - creating cost savings in your contact center.
Tellme is a Microsoft subsidiary. Through innovation and design, Tellme improves how people and businesses use the phone. By combining Internet data and a voice interface, Tellme radically simplifies how people use the phone to get the information they need every day. Today the company powers billions of calls to hundreds of phone services used by more than 40 million people every month. Some of the applications running on Tellme's platform include business search on 411, information search on 1-800-555-TELL as well as customer service and ordering for companies like Merrill Lynch, E*TRADE and American Airlines. Headquartered in Mountain View, Calif., Tellme's goal is to let anyone say what they want and get it, from any phone.
