Microsoft Patient Experience Platform (MPEP) is designed to help accelerate the development of "experience" solutions in healthcare. MPEP provides customers and partners a portfolio of Microsoft products focused on improving how care is received, how education is given, and how information can be shared in a community. Experience services may include gaming, videos, care team bios, television, surveys, music, personal health record, schedule and other entertainment all integrated into a unified experience while in the hospital or at home.
In hospitals
Hospitals are looking for ways to offer improved experiences for patients and their families. MPEP helps you improve the patient experience at the bedside and engage the patient and family through ongoing interaction.
Children's hospitals or medical centers
- Gaming provides an escape for patients during hospital stays
- Social networking offers community support for patients and families
- On-demand video for family entertainment provides an outlet for the entire family
- Education in a unique visual presentation offers patients and families a link to the outside world
- Instant surveys on care services and food provide feedback to care teams
Hospitals and health care systems
- Television, gaming, videos, surveys, music allow hospitals to differentiate themselves from others in the market
- Education on specific medical conditions facilitates patient knowledge in an efficient manner
- Internet access to the Personal Health Record allows patients to take control of their own care
- Communication with care team and family through integrated communications allows for better, more informed care methods
Hospital room experience screen
At home
Patients have choices for where they receive their care and by creating a comfortable and unique patient experience you will gain a competitive advantage for repeat business and referrals. MPEP creates a connection between the hospital, doctor, and patient using Microsoft products.
- Branded health content from your hospital
- A familiar experience via the Internet similar to experience at the hospital bedside
- Sharing of a Personal Health Record with doctor and other care providers
- Access to limited test results from the hospital
- Personalized alerts and reminders for care follow ups
- Television, gaming, videos, surveys, music
- Education on specific medical conditions
- Communication with care team and family
- Coordination of clinical trial participation
- Summary of the "Patient Journey" from hospital stay
- The opportunity to join local support groups
- Tighter affiliation with the hospital for referrals
Home or work experience screen
As community
Social networking at all ages has taken the world by storm and MPEP allows healthcare experiences to be captured in a community sharing environment. Using HealthVault, MPEP will create a social network for hospitals, doctors, patients and their family to share experiences.
