Microsoft at HITEC 2009June 22-25, Anaheim, CaliforniaConnected Experiences for Hospitality Delivering value today, driving innovation for the futureMicrosoft understands that technology solutions addressing business basics, from cutting costs and boosting revenue to increasing efficiency, are top-of-mind in today's new economy. At HITEC, we demonstrated solutions designed to help you meet and exceed your business goals in this challenging time. We showcased the industry's first comprehensive solution for franchisee management and demonstrated a solution that helps casino hotels secure their most profitable mix of business. We've identified productivity solutions that use cloud computing models to connect your people and your business with a wide range of Microsoft applications, allowing them to access their essential enterprise applications wherever they go. But even - or especially - in these times, hospitality solutions need to be more than just business applications and number-crunching. Microsoft understands that it's also about connecting with your guests, creating the positive memories that help to differentiate your brand and that lead to greater customer loyalty. Creating unforgettable experiences for guests is still key to success, and with solutions from Microsoft and its partners, you'll have the tools you need to succeed in today's new economy and moving forward. At HITEC, Microsoft and our partners presented demos about solutions in these key areas: Addressing business basics- Comprehensive framework for franchisee management
- Maximizing profits with total customer value
- Mobile solutions for the deskless worker
Building your social media strategy- Stay connected with employees and guests
Innovation, differentiaion, and unique experiences- Mobile connections with Tag technology
- Exploring the Surface
- Minimal investment, maximum fun, the Experience Lounge
For more information on the demonstrations showcased at HITEC, download Microsoft's HITEC booth guide. Let us spark your imagination as you envision how to differentiate your brand, enhance your guest experience, and create new revenue. Microsoft Hospitality Partners at HITEC 2009Guest experienceAgilysys develops powerful technology solutions that manage all aspects of hospitality operations including property management, point-of-sale, inventory & procurement, spa, golf, document management, and more. Our integrated solutions improve virtually every aspect of customer satisfaction from reservations to departure and are instrumental in streamlining your operations and enhancing your profitability.  Avanade | Booth #674 & 1089Avanade's hospitality application uses Microsoft Surface and CRM to improve customer loyalty, build customer relationships and increase add-on sales. The application is a 'personal assistant', which provides each guest a unique and individual experience. It differentiates hotel and player loyalty programs and allows those programs to make a distinctive connection to their customers by combining the best of their program offerings with the ability to allow the customer to physically interact throughout the client session.  Cenium | Booth #147Integration & Business IntelligenceInstalled in 60 Room Hotels to over 900 Room Hotels, Resorts and Chains. The Solution includes: Microsoft Nav Financials, Central Reservations, POS, Sales and Catering, Yield Management, Resort, Spa, Golf and Member Management, Energy Management, Workforce Management and all Embedded in the Microsoft Dynamics Nav ERP platform...!  Cyllenius enables hospitality, travel, and entertainment companies to increase profitability and improve guest visibility with advanced RFID technology, online sales solutions, and onsite ticketing tools. Clients range from individual hotels and attractions to major hospitality groups. See demonstrations of our capabilities at Booth 359.  The premier Business Intelligence System for the hospitality industry, Datavision streamlines the decision making process for users across the enterprise. Working with systems already in place (PMS, POS, Time clock, Spa, Golf, etc.), Datavision creates an integrated data warehouse and delivers a 360° view of your business on demand.  Used to power thousands of signs, the Four Winds Interactive digital signage system is the ideal solution for both domestic and international use. With features including broad media playback capability, sophisticated data integration, digital wayfinding, and interactivity, the digital signage software offers its users a flexible solution designed to enhance the diverse communication objectives of companies in a variety of market segments.  Capture all the information about goconcierge with a quick tag scan! See how goconcierge can add enhance the guest experience and eliminate the need for logbooks and manual tracking. The goconcierge application is web-based and extremely user-friendly. Get a demo and see for yourself first-hand!  IdentityMine is an expert user-experience company. Combining the best of what you expect from an innovative design agency and an inventive software development firm, IdentityMine brings a blended approach to the world of user experience through the use of Microsoft presentation technologies.  Infusion is providing hotels with the ability to create Microsoft Experience Lounges. A Microsoft Experience Lounge enables hotels to create interactive experience lobbies where guests can get out of their hotel rooms and experience a non-traditional entertainment outlet. Infusion works with hotels to design, define, install, configure, and support the Experience Lounge, ensuring the right mix of gaming, music, and interactive devices are available to create unique experiences for all guests.  InnLink and Whiteboard Labs have partnered to implement the newest Central Reservation Platform in the industry. Windsurfer CRS is a web-based application built on a .NET platform with strong focus on enhancing the customer experience for chains and hoteliers managing the system as well as guests booking online.  InterKnowlogy is a global technology leader specializing in the design, implementation, and delivery of innovative solutions leveraging both current and emerging Microsoft technologies. The InterKnowlogy reputation is built upon the ability to enable its clients to capitalize on their strategic investments, maximize efficiency, and focus on their core business competencies.  MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 310,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 25,000 hotels worldwide.  MSI | Booth #528MSI provides leading-edge integrated hospitality solutions allowing hoteliers to focus on guests. Whether looking for property management, sales & catering, business intelligence, web booking, kiosk/self-service, point-of-sale, and/or enterprise solutions; MSI offers comprehensive integration, allowing you the opportunity to exceed guest's expectations. Outstanding service delivery, brand-centric support, dedicated account management and highly experienced training, installation and project management teams define MSI.  TNEC Unified Solutions, Inc. will showcase our impressive suite of Hospitality solutions that can turn your telecommunications system into an asset for growth and competitive advantage. Solutions we will be highlighting are Tellme Interactive Voice Response (a Microsoft subsidiary), IP Telephony, IPTV, Digital Signage, Staff Mobility, Guest Services, Staff Productivity and Network Management.  Newmarket International delivers business solutions to effectively manage your groups and meetings business. A comprehensive ROI study conducted by an independent third-party firm shows how utilizing solutions from Newmarket International will improve productivity and increase revenue by driving new revenue opportunities and creating operational efficiencies. Stop by booth #430 and learn how your investment in our solutions positively impacts your bottom line.  OpenCourse offers reservation, retail, and account software to the resort market that utilizes the latest Microsoft technology for the applications, framework, and databases. Our reservation systems are designed to handle the demanding needs for spa, golf tee times, recreation, dining, tennis, classes, rentals, and any activity offered by a resort operation. We also provide retail inventory management, gift cards, membership, and loyalty for your entire resort operation. All of our modules are integrated to the leading POS and PMS software systems.  IntegrationPAR Springer-Miller - Multiple guests booking lodging and multiple activities -- all accessible with one simple itinerary number. The SMS|Host Booking Center enables a property to offer truly guest-centric service that both your guests and your staff will love. See a demo of the SMS|Host Booking Center at HITEC Booth #132.  Business IntelligenceThe Rainmaker Group, provides profit optimization software to the gaming and hospitality industries which maximizes total guest profitability for operators of casino hotels and other hospitality enterprises. The solution enables that enables casino properties to increase revenue by instantly determining the minimum acceptable value of each new reservation based on total customer value. This helps hotels secure the most profitable mix of business, while ensuring there is space availability for a client's best customers.  Business IntelligenceRedPrairie delivers productivity solutions that help global companies in three categories; workforce, inventory and transportation. RedPrairie provides those solutions to manufacturers, distributors and retailers looking to reduce cost, increase sales, and create a competitive advantage. With 20 global offices providing services to over 40,000 sites in 40 countries, companies trust RedPrairie inventory, workforce and transportation solutions to deliver an immediate increase in productivity.  Microsoft partner, SoftBrands, a global supplier of technology to the hospitality industry, will launch its web-based Learning Management System for the Epitome Property Management System - Epitome E-Learning. It is designed for self-paced learning and includes management reporting to monitor progress. SoftBrands will also launch the latest version of its PMS and CRS Systems.  Business Intelligence & Guest ExperienceSonoma Partners provides Microsoft Dynamics CRM solutions for mid-size and enterprise companies in the hospitality industry in order to provide companies with the precise information needed to enhance each guest's experience and grow your business. Microsoft Dynamics CRM can also take advantage of the technology infrastructure you have in place today and the user interface that your people already use. Visit us in the Microsoft booth to see a demonstration of Microsoft Dynamics CRM.  speakTECH will showcase a solution that demonstrates integration of MOSS and Telligent's Community Server (Evolution) for the Hospitality industry. This is a hotel intranet with community (social networking) around hotel employees, events and activities. speakTECH has developed some custom web parts to provide "ideation", or the ability to capture ideas from employees which the corporate community (peers) can weigh in on. As a result, the hotel has an intranet that supports both content/knowledge management via SharePoint's content publishing and content management capabilities, and true collaboration for employees via the online community functions: groups, discussion threads, activity feeds, tag clouds, and so forth. speakTECH has also provided a theme and an overarching architecture for the site that brings both capabilities together.  Guest ExperienceVisit SuiteLinq at booth #856 to experience integrated content, connectivity, and commerce delivery using the digital amenities that your guests now expect. Our multiplatform, interactive "ecosystem" encompasses desktop, laptop, television, mobile, and Microsoft Surface devices - a truly converged environment that elevates the guest experience to new levels.  Tablet Kiosk | Booths #510, 734, 607, 518IntegrationTabletKiosk offers a complete line of lightweight handheld computers and Tablet PCs, designed for use as mobile touch screen terminals. Using a handheld computer or Tablet PC in a hotel environment offers new opportunities for wireless remote check-in, tableside Point of Sale, mobile concierge services and touch screen kiosk applications.  Business IntelligenceAs the global leader in data warehousing and analytic technologies, Teradata solutions make smart companies smarter. Teradata gives companies the people, technology, innovation, and a world-class network of customers and partners, enabling them to gain competitive advantage to master their markets. With Teradata, the smartest wins. Learn more at Teradata.com.  Business IntelligenceEvention provides industry-leading solutions that automate gratuity distributions, wage calculations and other hospitality activities - increasing profits and saving time. If streamlining your existing processes is a strategic goal, then don't miss Evention in Booth 370.  |
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