Microsoft hospitality business intelligence solutions
Driving business performance is a key goal of business intelligence (BI). And real-time analytics is a vital part of BI—focused on getting the right information, at the right time, in the right format and on the right device to provide business insight to employees—leading them to more meaningful interactions with customers and smarter, faster, more relevant decisions.
Business Intelligence solutions from Microsoft can help your hospitality organization provide superior guest service, and improve business performance and the bottom line. Because the BI platform uses familiar tools on the front end, your people can use it easily, without a steep learning curve. These solutions have already helped companies such as Expedia and Hilton improve their performance.
This page provides more details on Business Intelligence Solutions and partners you can contact to find a solution that fits your business needs.
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Microsoft BI platform
Microsoft is transforming what BI means for companies. Built on the powerful end-to-end Microsoft SQL Server Business Intelligence platform, and delivered to everyday users through the 2007 Microsoft Office system, this comprehensive, integrated approach helps you build and deploy robust Business Intelligence solutions for everyone in your organization while controlling costs. In the hospitality industry, Microsoft is partnering with top hoteliers, restaurants, casinos, and cruise lines to build solutions that reach all employees and brings BI into the familiar collaboration and business process tools they use every day.
Business intelligence solutions
Here are some of the BI solutions Microsoft and its partners offer in the hospitality industry.
| • | Purchasing systems: Inventory management is a tough job. Purchasing systems solutions help make this essential activity less painful, more efficient, and more cost effective. |
| • | Sales and catering: Integrated sales and catering systems help property managers closely track room availability, monitor sales person productivity, and maximize profitability. |
Case studies
Read these case studies to learn how companies have benefited from Microsoft BI solutions.
Technologies
These Microsoft technologies form the foundation for innovative, integrated solutions in hospitality:
| • | 2007 Microsoft Office system works as the front end of a BI solution and enables people to save time, organize their workload, manage information, stay connected, and collaborate better with colleagues. |
| • | Microsoft Business Scorecard Manager 2005, which has been replaced with Microsoft Office PerformancePoint Server 2007, enables people in your organization to perform deep analysis by allowing them to build, manage, and use scorecards and key performance indicators. |
| • | Microsoft Dynamics CRM is a customer relationship management (CRM) solution that provides the tools and capabilities needed to create and easily maintain a clear picture of customers, from first contact through to purchase and post-sales. Microsoft Dynamics CRM has modules for sales, marketing, and customer service. |
| • | Microsoft Office SharePoint Server 2007 becomes a comprehensive portal for all of the BI content and end-user capabilities in SQL Server Reporting Services and the Microsoft Office 2007 release, providing secure access to business information in one place. Excel Services allow customers to more effectively share and manage spreadsheets on the server. |
| • | Microsoft Office PerformancePoint Server 2007 provides employees with robust monitoring capabilities designed to provide business insights to all employees, leading to better, faster, and more relevant decisions. |
| • | Microsoft SQL Server (along with Visual Studio 2005 and BizTalk Server 2006) provides advanced data integration, data warehousing, data analysis, and enterprise reporting capabilities to help ensure interoperability in heterogeneous environments and speed the deployment of your BI projects. |
Partners
Here are Microsoft partners delivering BI solutions for the hospitality industry. Choose a partner that can match your business needs or search other Microsoft BI partners.
Agilysys
InfoGenesis Analytics by Agilysys provides hospitality and foodservice operators with powerful insight into business performance, leading to increased efficiency, enhanced revenue growth, and ultimately, exceptional guest experience Agilysys develops and delivers powerful technology solutions and services that automate and manage all aspects of hospitality operations including business analytics, point-of-sale, inventory & procurement, spa, golf, and much more. Our integrated solutions improve virtually every aspect of customer satisfaction from reservations to departure and are instrumental in streamlining your operations and enhancing your profitability.
AMB
AMB New Generation Data Empowerment™ provides the hospitality industry leading-edge software solutions to easily and affordably identify and remediate data anomalies that adversely affect business performance and productivity. AMB integrates with SQL Server, Microsoft Office and web service-based applications.
American Systems
American Systems believes that good Business Intelligence (BI) starts with sound Data Management. Consequently, we leverage the Microsoft BI platform to insure data integrity and avoid redundancy.
Enrich Systems
The Enrich Hospitality Suite provides a Hotel Management and Retail Insight Portal that enables guest loyalty programs and increases retail revenue streams.
Epicor
Epicor is the leader in enterprise solutions for the hospitality industry and represents the largest independent provider of integrated mid-market enterprise solutions based on Microsoft technologies, such as the Microsoft .NET Framework and Windows Small Business Server 2003. The Epicor Scala for Hospitality and Entertainment solution empowers hospitality and entertainment organizations to manage customer and supplier relationships; streamline financial operations; integrate cash/sales, labor, and product mix processes; track key business indicators; and provide accessibility to information to grow revenue and drive efficiency benefits straight to the bottom line.
Evention
Evention is the event gratuity management system that changes everything-replacing outdated and inefficient methods with the automated management of wages gratuities distributions and adjustments.
Initiate
Initiate Systems' master data management (MDM) software provides hospitality organizations complete, accurate, real-time views of data across multiple databases, unlocking the value of patron data for competitive advantages or operational improvements.
IQUBZ
IQubz Hospitality BI is an analytics solution that delivers accurate measurement of revenue, customer, and marketing performance. Fully integrated with IQubz Hospitality CRM, it provides consistent analysis of de-duped profiles of customers, side-by-side property comparisons, as well as business on the books forecasting.
MSI Solutions
MSI's WinSam offers contact management, enhanced groups, catering and BEOs and is fully integrated with MSI's robust WinPM. MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology.
Neudesic
Neudesic has an extensive Business Intelligence practice that includes expertise across the full Microsoft BI platform (SSIS, SSAS, SSRS and Performance Point Server) and hospitality industry experience.
Newmarket International
Newmarket International is a leading provider of integrated hospitality solutions to global travel and entertainment organizations. Hotels, casinos, meeting houses, and convention centers in more than 60 countries generate new business, maximize profits, and increase operational efficiencies with Newmarket's flagship Delphi sales and catering application suite. The Delphi product suite delivers efficient hospitality enterprise management solutions for automated cross-selling, lead generation, and creating and distributing account information and proposals.
Nexvisionix
Nexvisionix, a Gold Certified & Managed Partner of Microsoft offers Business Intelligence Solutions (BI) for the hospitality & gaming industries. By using or extending our innovative packaged applications, or creating completely unique and new solutions, our highly skilled consulting teams enable our customers to excel. Our successes include enhancing capabilities in key Operations Planning processes including, Revenue Management, Optimized Product Distribution, and other critical short term planning and execution oriented business processes.
Rainmaker
Rainmaker's revolution Product Suite maximizes revenue for gaming properties and hotel groups, its ProfitDashboard™ is an executive information center that provides real-time decision data, and its SmartGroupSM system optimizes group revenue and provides instant group profitability analysis. All of their hospitality customers run on Microsoft SQL Server.
RedPrairie
RedPrairie Performance Management for Hospitality provides a customizable, industry leading solution that transforms raw, disparate data into useful Scorecarding and Analytics, resulting in unprecedented visibility into sales & profitability, loss prevention and labor trends.
Softbrands
SoftBrands has developed a comprehensive Data Warehouse and multiple Data Marts focused on analyzing revenue and profiles. BI offering contains ETL mappings and process to source the data from the property systems and multi dimensional cubes containing hundreds of measures that users can analyze using relevant hierarchically structured dimensions.
TechResults
Tech Results WAGER solution helps you take all the information you have about your business-often stored in half a dozen systems or more-and delivers it in powerful ways that your management can use to improve revenues and performance across your enterprise. The most complex enterprises can benefit at every level-from managers, to directors, to vice presidents and others-with robust automation, detail reports, analytics, and dashboards and scorecards.
Unisys
Unisys delivers a comprehensive solution for business intelligence and data warehousing for enterprise organizations--helping our clients reliably extract and present the information they need, when they need it. The solutions bring agility to our clients' enterprises, enabling their people to respond and improve business results.
Visionware
VisionWare's MultiVue Identification Server enables hospitality organizations to implement a Customer Data Integration (CDI) and Master Data Management (MDM) strategy. Using MultiVue, hospitality organizations can create an holistic, real-time view of their customer details and transactions, enabling customer-facing staff to make fast and informed decisions, as well as providing a consistent customer experience.
Xper2go
Xper2go offers an array of services based on Microsoft technologies to provide complete IT system solutions for the hospitality industry. As a customer direct company, our employees provide incomparable customer service, sales, and industry focused development to clients 24/7. Our hospitality plans are designed to meet the needs of different types and sizes of hospitality systems.
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