Microsoft Guest Experience solutions for the hospitality industry
Guest experience solutions from Microsoft enable you to deliver better experiences to guests, each and every time they interact with your business. By collecting personalized information on the guest's preferences, you can use it to customize and improve their stay—whether it's through in-room entertainment, room settings, or how guests pay their bill. The hospitality industry is leading innovation with in-room technologies, and Microsoft solutions enable you to deliver them.
This page provides more detail on the types of solutions that impact the guest experience and provides partners you can contact to find a solution that fits your business need.
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The Microsoft platform touches people everywhere
Microsoft is the logical choice when partnering on creating better guest experience solutions. By providing consumer and enterprise platforms, Microsoft technology is pervasive and can be easy to integrate. It's likely that your guests already use Microsoft Windows and the Microsoft Office system—as well as the Xbox gaming system, smartphones, and MSN—in their daily lives. Your employees are also probably familiar with Microsoft tools, so there's less of a learning curve for them. And your management team is accustomed to Microsoft-based reports and analysis created using applications such as Microsoft Office Excel, Microsoft Office PowerPoint, and Microsoft Office SharePoint Server. The bottom line—if your business runs on Microsoft technologies and it's a platform on which you can build more solutions to improve your business.
Guest experience solutions
Microsoft and its partners offer the following guest experience solutions:
| • | Customer relationship management (CRM): CRM is more than the practice of collecting guest-centric data. See solutions that personalize the guest experience and help you generate more revenue. |
| • | In-room entertainment systems: In-room entertainment is one of the fastest growing revenue-generating opportunities in hospitality with guests showing a greater willingness to pay for movies, in-room games, and high-speed Internet access. |
| • | Self-service technology: Self-service technology is giving experienced business travelers the efficiency they demand—such as automated check-out options—while freeing up hotel employees to help the casual traveler. |
Case studies
Read these case studies to learn how companies have benefited from Microsoft guest experience solutions.
Technologies
These Microsoft technologies form the foundation for innovative, integrated solutions in hospitality:
| • | Windows Vista addresses the key issues that impact your organization—helping your people to be more productive and drive business success. |
| • | 2007 Microsoft Office system enables people to save time, organize their workload, manage information, stay connected, and collaborate better with colleagues. |
| • | Xbox delivers the next generation of fun with the best games, the most powerful system, and a worldwide community. |
| • | Windows Mobile powered handheld devices enable you to send and receive e-mail, browse the Internet, and work on mobile versions of Microsoft Office software. |
Partners
Microsoft partners have developed tailored guest experience solutions for the hospitality industry. Choose a partner that can match your business needs:
Agilysys
Agilysys develops and delivers powerful technology solutions and services that automate and manage all aspects of hospitality operations including business analytics, point-of-sale, inventory & procurement, spa, golf, and much more. Our integrated solutions improve virtually every aspect of customer satisfaction from reservations to departure and are instrumental in streamlining your operations and enhancing your profitability.
Ameranth, Inc.
Ameranth, Inc. is a leading provider of wireless and Web-based hospitality solutions that automate manual procedures to improve revenue opportunities, operational efficiencies, and guest satisfaction. Their 21st Century solution suites include features such as HostAlert, the restaurant table management and central reservations application that increases table turns while decreasing guest wait times; and E-Menu, an electronic menu that provides patrons the ability to view culinary information, such as nutrition and ingredients, and then to place food orders directly to the kitchen, for faster speed of service and decreased staffing needs.
Cyllenius
Cyllenius creates dynamic solutions designed to address needs of the hospitality industry. Featuring RFID for guest identification, access, and payment, Cyllenius products integrate with current hospitality systems for seamless operation.
Enrich Systems
The Enrich AlohaPay System allows hotel guests to make purchases at retail and restaurant locations anywhere and have those purchases posted to their room account.
Four Winds Interactive
Four Winds Interactive offers a full-service Interactive Digital Signage (iDS) software platform that turns LCD and Plasma displays into a flexible, reliable, easy to use digital signage network. Manage the complete workflow of a digital display network including design, scheduling, deployment, playback, reporting, and system monitoring. Excel, PowerPoint, Word, Internet Explorer, Windows Media Player.
Go Concierge
GoConcierge is a web-based application used to track activities, generates confirmation letters and itineraries and keeps a complete history of everything that has been done for guests. GoConcierge has developed interfaces with property management companies and other web based solutions to be the foundation for achieving a single guest itinerary.
IQUBZ
IQubz Hospitality BI is an analytics solution that delivers accurate measurement of revenue, customer, and marketing performance. Fully integrated with IQubz Hospitality CRM, it provides consistent analysis of de-duped profiles of customers, side-by-side property comparisons, as well as business on the books forecasting.
Neudesic
Neudesic has an extensive Business Intelligence practice that includes expertise across the full Microsoft BI platform (SSIS, SSAS, SSRS and Performance Point Server) and hospitality industry experience.
RedPrairie
RedPrairie Performance Management for Hospitality provides a customizable, industry leading solution that transforms raw, disparate data into useful Scorecarding and Analytics, resulting in unprecedented visibility into sales & profitability, loss prevention and labor trends.
Smart Hotel Software
Smart Hotel Software partners with you to deliver the best possible guest experience. The Smart Hotel Software solution includes all the tools your staff will need to focus their attention on your guests. Extensive guest history, customizable packaging and more are at your fingertips.
Softbrands
SoftBrands has developed a comprehensive Data Warehouse and multiple Data Marts focused on analyzing revenue and profiles. BI offering contains ETL mappings and process to source the data from the property systems and multi dimensional cubes containing hundreds of measures that users can analyze using relevant hierarchically structured dimensions.
Solaris Labs
Solaris Labs technology is designed to present guest information in a high quality, iconic, interactive manner. Solaris technology is designed so the user can navigate through information in a fun interactive way to learn about a property.
SuiteLinq
SuiteLinq is a provider of interactive services and entertainment solutions across multiple guest facing technologies. We deliver a better-than-home experience to on-site guests while driving positive impact on RevPAR and intent-to-return metrics.
Tablet Kiosk
TabletKiosk offers a broad range of mobile computing solutions for Hospitality professionals designed to increase productivity for on-the-go users. TabletKiosk full-functioning PCs combine the full version of Microsoft Windows XP or Windows Vista with a small form factor and "carry-everywhere" hardware design. When integrated with an enterprise software solution, these compact PCs keep hotel, casino and restaurant staff current and connected from wherever their work takes them - including the front desk, casino, restaurant, kitchen, or housekeeping cart on the 22nd floor.
Tabletop Media
TableTop Media created the first interactive tabletop experience with next-generation pay-at-the-table functionality designed for each table. The solution offers interactive promotions (digital or video), real-time surveys, pay-on-demand, movie trailers and ticket purchase, HR content and more.
Tiare Technology
Tiare Technology's intelliChaise Personal Ordering System has been selected by Hospitality Financial and Technology Professionals as a must have" technology for the hotel of the future. The patented intelliChaise system allows guests to order food, beverages, spa services and retail items wirelessly from the comfort of their chair at the pool, beach, or any area on your property.
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