Microsoft Speech Server helps hospitality operators connect with guestsSuccessful hospitality operators work hard to better connect with their guests and create the positive experience that helps increase revenue. This work is never easy and can be costly. A growing number of leading operators are exploring the competitive benefits of Microsoft Speech Server technology. Speech Server can help operators effectively give customers the service they want. At the same time, Speech Server helps operators live within tight IT budgets. Guests get the service they wantSpeech technology is an excellent way to reduce call center and customer service costs while improving employee productivity. With a Speech Server solution, an operator could deploy a voice-enabled system that allows guests to quickly access the services they want while collecting data necessary to improve services. A guest could use the system to order room service. At the same time, the system could collect customer satisfaction information. Speech Server offers hospitality operators several key advantages: | • | Smarter operations: Property call center support and routine IT administration tasks can be automated to save money and staff time. | | • | Smarter service: Speech-enabled reservations, outgoing calls for guest surveys, dispatching housekeeping based on current occupancy levels, and mobile technologies for front desk employees all help to make the guest’s stay more rewarding. | | • | Smarter guest experience: Speech-enabled programs for room service, wake-up calls, and reservation modifications reduce the number of calls guests make to the front desk. |
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