Benefits of Windows Mobile: Field service
As the global workforce becomes more mobile, the demand for secure and robust anytime, anywhere connectivity is increasing. This is leading many companies to deploy solutions based on Microsoft Windows Mobile. The needs of field service organizations offer a good example. They rely on communications between back-office systems and service agents in the field to carry out their processes. Today, these organizations are under pressure to increase productivity and reduce costs while delivering higher levels of customer service. Mobile technology is providing the critical links between processes, enabling field service organizations to meet their business challenges.
This white paper describes how different field service organizations have realized significant value by deploying solutions designed using Windows Mobile. Each example includes an overview of the organization’s business needs, the deployed solution, and the resulting benefits. An appendix provides customer descriptions and links to case studies.
In this document:
| • | Introduction |
| • | Impact of Windows Mobile for field service |
| • | Examples of solutions designed for Windows Mobile in field service | • | Scheduling and dispatch | | • | Service provision | | • | Job close out |
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| • | Conclusion |
