Microsoft solutions for Utilities

Microsoft and its partners are committed to delivering solutions that can help utilities providers realize new revenue streams, improve efficiencies, and gain a competitive edge. The Microsoft utilities vision delivers on this commitment by providing the tools your people need to empower them to become ultimate drivers of business performance and success.

  • Business Intelligence

    Because of the complexity and increasing challenges of delivering gas, water and electricity to their customers, utilities need technology systems that provide most of their employees with access to wide ranging data sources. The advent, escalation and deployment of smart grid, advanced metering and emissions management initiatives have resulted in utilities being challenged to deal with exponential amounts of new data. This data needs to be transformed into information to optimize business decisions. Technology systems offer solutions to numberous services challenges including:

    • Smart grid/Smart metering
    • Global competition for resources and personnel
    • Customer service
    • Data updates

  • Customer Care

    The advent of smart metering systems and advanced metering infrastructure will give consumers more online flexibility in how they manage demand for electricity, gas, and water utilities at their homes and businesses, as well as in the products they consume and when. Technology systems offer solutions to numerous service challenges, including:

    • Focus on the environment
    • Improved customer relationships
    • Service requests
    • Energy technology consumerization
    • Billing

  • Delivery & Smart Grid

    Microsoft and our partners are preparing for the increasing sophistication and automation of the grid, including the entry of a new type of energy consumer who is also an energy producer and source of stored energy. Technology systems offer solutions to numerous energy delivery challenges, including:

    • Business intelligence and analytics
    • Distribution management systems (DMS)
    • Energy management systems (EMS)
    • GIS/asset management
    • Home Energy Management
    • Mobile workforce management
    • Project intelligence
    • Smart metering

  • Generation and Supply

    For utilities providers, core competency needs to focus on effective use of their plants to ensure reliable delivery of electricity, gas, and water supplies to their customers. To address these challenges, companies look to information technology to support asset maximization. Technology systems offer solutions to numerous generation and supply challenges, including:

    • Emissions
    • Fleet optimization
    • Plant information and systems
    • Work and asset management
    • Trading and risk management

  • Regulatory Compliance and Tariff Management

    Microsoft provides an integrated solution that enables organizations to address compliance proactively within a benefit-driven approach. Technology systems offer solutions to numerous regulatory compliance challenges, including:

    • Complex and changing reporting requirements
    • The need to process substantial amounts of data
    • Limited access to data for compliance management
    • Loss of operational information with the retirement of an aging workforce
    • Variations in business processes and technology
    • Information gathering for rate/tariff case hearings

  • Download these additional solution sheets