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Citizen Service Platform

Solutions

Microsoft and its partner ecosystem are leading the market in offering the best possible user experience, IT choice, and citizen services platform capabilities for governments and their citizens.

GPS2

Ackinas has developed a total solution for internal control for local communities and social security organisations in Belgium.

  • Partner: Ackinas
  • Business challenge: Accountability & Compliance
  • Application capability: Performance Management
  • Country: Belgium
  • Region: Western Europe

Agresso Business World

Agresso Business World is the ERP system of choice for organisations looking to model their entire shared services operation on a single system, with the ability to make regular changes to the set-up easily.

  • Partner: Agresso
  • Business challenge: Accountability & Compliance; Improve Operational Efficiency
  • Application capability: Financial Management
  • Country: Australia; Belgium; Canada; Denmark; France; Germany; Netherlands; Norway; Portugal; Spain; Sweden; United Kingdom; United States; South Africa; Ireland
  • Region: Western Europe; Canada; United States; Australia/New Zealand; Middle East and Africa

Citizen Relationship Management Portal

Ascentium has worked with Microsoft to develop a Citizen Relationship Management Portal, a contact centre solution that enables local governments to better manages the needs of their citizens. 

  • Partner: Ascentium
  • Business challenge: Improving Staff Productivity
  • Application capability: Citizen Interaction; Mobility, Collaboration and Productivity
  • Country: United States; Western Europe
AgilePoint

AgilePoint

Ascentn's AgilePoint is a People-Driven BPMS that allows organisations to model explicit processes that are directly executable, in real-time with no compiled code.

  • Partner: Ascentn
  • Business challenge: Improve Operational Efficiency
  • Application capability: Intelligent Forms and Workflow
  • Country: Spain; United States; United Kingdom; Belgium; Bulgaria; Denmark; France; Germany; Greece; Hungary; Ireland; Netherlands; Portugal; Sweden; China; India; Japan; Taiwan
  • Region: Western Europe; United States; Middle East and Africa; South East Asia; Greater China; Japan; India

Application and Data Integration Services

Asidua delivers world-class integration, software and consultancy services to government and corporate clients.  Asidua's excellent ‘horizontal' technical integration capabilities, honed within telecoms, have proven to be valued and applicable in government and other corporate verticals.  One of these core integration capabilities is that of ADI (Application and Data Integration).

  • Partner: Asidua
  • Business challenge: Improve Operational Efficiency; Leveraging the Power of Technology
  • Application capability: Citizen Interaction; Intelligent Forms and Workflow
  • Country: Ireland; United Kingdom
  • Region: Western Europe

City Call Center

Blue Intelligence built a unified City Call Center solution which has been implemented in the City of Pattaya in Thailand. The solution is built using key elements of Microsoft CSP – Microsoft Dynamics CRM 3.0, Microsoft® SQL Server® 2005, Microsoft® Office SharePoint® Server 2007 and Windows® Server 2003.

  • Partner: Blue Intelligence
  • Business challenge: Improve Customer Service
  • Application capability: Citizen Interaction
  • Country: Thailand
  • Region: South East Asia

Infrastructure Optimisation Programme

BT has transformed the way the City of Edinburgh Council uses ICT with the use of Microsoft technologies.

  • Partner: BT
  • Business challenge: Improve Operational Efficiency
  • Application capability: Mobility, Collaboration and Productivity
  • Country: United Kingdom
  • Region: Western Europe

CareDirector

CareDirector is a social care management system specifically designed to meet the needs of personalisation and selfdirected support.

  • Partner: CareWorks
  • Business challenge: Improve Social Care
  • Application capability: Case and Records Management
  • Country: United Kingdom
  • Region: Western Europe

Board Meeting - Town Hall Edition

The solution's objective is to provide a Portal for the Town Hall Council Executive, giving full-support to meetings where important decisions take place. This solution seeks a greater agility in the decision-making process and the removal of all paper documentation related with it.

  • Partner: CaveDigital
  • Business challenge: Improving Staff Productivity
  • Application capability: Mobility, Collaboration and Productivity
  • Country: Portugal
  • Region: Western Europe

Centric Services

We offer comprehensive solutions for a wide variety of markets including local government, financial services, housing associations and wholesale. Our customers can draw on any of the following areas of expertise; consultancy, IT solutions, software engineering, e-business, systems integration, managed ICT services and training.

  • Partner: Centric
  • Country: Netherlands
  • Region: Western Europe

Saturn 3

Saturn 3 is a complete community & social care system for regional and national Governments covering the provision of services in and management of Nursing Homes, Home Care Organisations, Mental Health Units, Community Hospitals, Day Care Units, Learning Disability Centres, Physical Disability Centres, Drug & Alcohol Centres and others. 

  • Partner: Cerrus
  • Business challenge: Improve Social Care
  • Application capability: Case and Records Management; Mobility, Collaboration and Productivity
  • Country: United Kingdom
  • Region: Western Europe

Draig SharePoint Enhancements

Draig Technology Ltd has established itself as a market leader in SharePoint solutions and enhancement components including a Multilingual Kit.  Draig is a Microsoft Gold Certified Partner with over 10 years experience in the delivery of Microsoft solutions and a flawless reputation for high quality delivery and 100% customer satisfaction.

  • Partner: Draig Technology
  • Business challenge: Improving Staff Productivity
  • Application capability: Mobility, Collaboration and Productivity
  • Country: United Kingdom
  • Region: Western Europe

Crime Analyst

CrimeAnalyst from ESRI (UK) changes crime pattern analysis from being a way of viewing hotspots of previous criminal activity, into a way of delivering live intelligence that fits with the National Intelligence Model (NIM) framework.

  • Partner: ESRI
  • Business challenge: Accountability & Compliance
  • Application capability: Mapping Services
  • Country: United Kingdom
  • Region: Western Europe

IMGroup Solution

  • Partner: IMGroup
  • Business challenge: Accountability & Compliance
  • Application capability: Performance Management
  • Region: Western Europe

Infusion BI

Infusion (www.infusion.com) is a Microsoft Gold Certified Partner that applies emerging technologies to solve complex software and business problems.

  • Partner: Infusion Software
  • Business challenge: Accountability & Compliance
  • Application capability: Mapping Services
  • Region: Western Europe; United States; Canada

Initiate Master Data Service

Our core product is Initiate Master Data Service®, which is a comprehensive master data management platform. Initiate Master Data Service provides identity matching and management, data modeling, information quality management, data sharing, relationship and hierarchy management, and multi-lingual, integration and synchronization capabilities.

  • Partner: Initiate
  • Business challenge: Leveraging the Power of Technology
  • Application capability: Identity Management
  • Country: United Kingdom
  • Region: Western Europe

PerformancePlus

The leading performance management application for the public sector, PerformancePlus from INPHASE delivers strategy management, performance reporting, action and risk management.

  • Partner: InPhase
  • Business challenge: Accountability & Compliance
  • Application capability: Performance Management
  • Region: Western Europe

TransGov Accelerator

The Transformational Government Accelerator has been developed by a consortia of partners to support governments with ambitious plans for using eGovernment to transform delivery of services.

  • Partner: K2, Morse & Charteris
  • Business challenge: Improve Customer Service; Improving Staff Productivity
  • Application capability: Citizen Interaction; Mobility, Collaboration and Productivity
  • Country: Western Europe

CSP Design and Implementation Services

Microsoft Services can help you implement the Citizen Service Platform to improve citizen interaction and service delivery. Microsoft Services and Microsoft Support teams can provide you with the highest levels of technical expertise, strategic planning, and hands-on skills.

  • Partner: Microsoft Services
  • Application capability: Case and Records Management; Citizen Interaction; Financial Management; Identity Management; Intelligent Forms and Workflow; Mapping Services; Mobility, Collaboration and Productivity; Performance Management
  • Region: Australia/New Zealand; Canada; Central and Eastern Europe; Greater China; India; Japan; Korea; Latin America; Malaysia; Middle East and Africa; Singapore; South East Asia; United States; Western Europe

Business Transformation

Mouchel specialise in providing business transformation consultancy, services and solutions to the public sector.

  • Partner: Mouchel
  • Business challenge: Accountability & Compliance; Collaborative Working & Shared Services; Improve Customer Service; Improve Operational Efficiency; Improve Social Care; Improving Staff Productivity; Raising Educational Standards; Sustaining the Local Economy
  • Application capability: Citizen Interaction; Intelligent Forms and Workflow; Mobility, Collaboration and Productivity; Performance Management
  • Country: United Arab Emirates; United Kingdom
  • Region: Western Europe; Middle East and Africa

awi Integration Technology

ndl-metascybe's (NDL) awi SX server based application integration technology  allows data to be read and written between existing applications, regardless of their base technology.

  • Partner: ndl
  • Business challenge: Leveraging the Power of Technology
  • Country: United Kingdom
  • Region: Western Europe

NPS Multilanguage

  • Partner: Netpoint Solutions
  • Business challenge: Improving Staff Productivity
  • Application capability: Citizen Interaction; Mobility, Collaboration and Productivity
  • Country: Spain; Argentina; Chile; France; Italy; Mexico; Portugal
  • Region: Western Europe; Latin America

Gpay

Gpay is a complete centralized ePayments solution, designed specifically with governments in mind (both national and local). Gpay supports a multitude of government payment services, involving different payment processes, interacting with different government back-end systems and crediting different beneficiaries.

  • Partner: Netwise
  • Business challenge: Accountability & Compliance; Improve Operational Efficiency
  • Application capability: Financial Management
  • Country: Africa; Israel
  • Region: Western Europe; Middle East and Africa

Resultmaker Enterprise Platform

Resultmaker is a Danish company specialized in development of intelligent software for improving mission critical business processes, primarily for the public sector.

  • Partner: Resultmaker
  • Business challenge: Accountability & Compliance
  • Application capability: Intelligent Forms and Workflow
  • Country: Denmark; Norway; Sweden; United Kingdom; Finland; Belgium; Iceland; Germany; Netherlands; Poland; Canada; United States
  • Region: Western Europe; Canada; United States

FoundationFootprint

Revolution ID is an Auckland, New Zealand based company providing, web based, carbon and energy management software. We are a Software as a Software (SaaS) company which means we sell our services as a subscription instead of a one off, upfront fee.

  • Partner: Revolution ID
  • Business challenge: Caring for the Environment
  • Application capability: Performance Management
  • Country: New Zealand
  • Region: Australia/New Zealand

RIX eGovernment Solution Services

RIX Technologies have a developed an eProcurement system for the Latvian government which is helping to make significant savings and is helping to open the market to a wider range of suppliers. 

  • Partner: RIX Technologies
  • Business challenge: Improve Operational Efficiency; Sustaining the Local Economy
  • Application capability: Financial Management
  • Country: Latvia
  • Region: Central and Eastern Europe

Lean System Review

Sequena's goal is to equip councils to design citizen-focused services fit for the 21st century. This can be service improvement to bring increased efficiency or real transformation including 'hearts & minds' culture change to achieve better service delivery with cash-releasing savings. We help Councils prepare for Microsoft CSP implementations.

  • Partner: Sequena
  • Country: United Kingdom
  • Region: Western Europe

Public 360

Public 360° represents a completely new platform for public sector case- and information management. Built in Microsoft SharePoint, all features are also accessible directly from Outlook and Office. Public 360° ensures complete control over all electronic information, with out-of-the-box solutions for political processes and eGovernment.

  • Partner: Software Innovation
  • Business challenge: Improving Staff Productivity; Caring for the Environment; Collaborative Working & Shared Services; Improve Customer Service; Improve Operational Efficiency
  • Application capability: Mobility, Collaboration and Productivity; Case and Records Management; Citizen Interaction
  • Country: Denmark; Finland; Netherlands; Norway; Spain; Sweden
  • Region: Western Europe

CSP Citizen Portal Extended Edition

The CSP Citizen Portal Extended Edition collects more than 10 years of experience building productive and intelligent solutions for local and regional governments. With the Extended Edition you can get access to next generation portals and services saving time and money.

CSP for Tourism

CSP for Tourism is an out-of the box solution that, using top Microsoft technologies, addresses the complete tourist lifecycle.

  • Partner: Spenta Consulting
  • Business challenge: Improve Customer Service
  • Application capability: Citizen Interaction
  • Country: Portugal; Spain
  • Region: Western Europe

Solver BI

Solver has been providing Microsoft-based Business Intelligence (BI) solutions to performance-focused organizations around the world for more than a decade.

  • Partner: Solver
  • Business challenge: Accountability & Compliance
  • Application capability: Performance Management
  • Country: United States
  • Region: United States

Synetrix Services

Synetrix is the premier managed services provider of integrated applications, infrastructure and identity management solutions for the UK Public Sector and Education, and leading private sector companies. Our multi-layer solutions enable 'universal access' for users, and help our customers improve the services they can offer to achieve their strategic outcomes.

  • Partner: Synetrix
  • Business challenge: Raising Educational Standards
  • Application capability: Mobility, Collaboration and Productivity; Citizen Interaction
  • Country: United Kingdom
  • Region: Western Europe

TKDialogs

TKDialogs is an essential add-on for Microsoft Dynamics CRM and SharePoint, which enables government bodies to deliver high quality citizen services through the contact centre or website.

  • Partner: TeamKnowledge
  • Business challenge: Improve Customer Service
  • Application capability: Citizen Interaction
  • Country: United Kingdom; United Arab Emirates; United States; Canada; Australia; South Africa; Germany; France; Finland; Belgium; Austria; Denmark; Greece; Ireland; Italy; Netherlands; Norway; Portugal; Spain; Sweden; Switzerland
  • Region: Western Europe; United States; Canada; Australia/New Zealand; Middle East and Africa; Central and Eastern Europe

MultiVue

VisionWare's award-winning MultiVue and Information Sharing Framework provides organisations with the ability to securely and electronically share information relating to vulnerable client groups within a multi-agency environment.

  • Partner: Visionware
  • Business challenge: Leveraging the Power of Technology; Accountability & Compliance
  • Application capability: Identity Management
  • Country: United Kingdom; United States
  • Region: United States; Western Europe

WISeKey

WISeKey is a leading information security and identity management company that provides specialized security technologies for identity systems, data protection, workflow and long-term archiving compliance as well as effective identification and authentication of people and objects, over closed networks, physical infrastructures and the internet to ensure secure communications and e-transactions, without compromising trust.

  • Partner: WISeKey
  • Business challenge: Accountability & Compliance
  • Application capability: Identity Management
  • Country: United States
  • Region: United States; Western Europe