RehabCare Group provides rehabilitation program management services for more than 1,200 facilities across the United States. The three IT staffers in the company’s Client Technology Services group found it challenging to efficiently manage its 150 applications and 2,500 desktop and laptop computers, while supporting a large mobile work force. By switching to virtualization using Microsoft® Application Virtualization and System Center Configuration Manager, RehabCare cut the time for large-scale deployments of new applications from weeks to less than one day, delivered application updates 80 percent faster for a savings of 1,200 IT staff hours per year, improved asset tracking, and enhanced reliability and service for widely dispersed employees. Just as important, it increased end-user productivity, freeing therapists to focus on patient care instead of software installations.

NSW Health wanted to obtain holistic patient data across the continuum of care and provide hospital and area health managers with relevant views of data. They also wanted to improve patient care and flow by providing up-to-date information at the point of care. New South Wales Health wanted to transform the way it looks at patient information – from a system-centric view to one that is patient centric. They wanted to analyse information in terms of individual patient journeys across the spectrum of care and in relation to the business needs of health organisations, rather than in terms of the systems the data came from. At the hospital level, they also wanted to provide staff and clinicians with accurate and timely patient information at the point of care.

The National Institutes of Health (NIH), a division of the U.S. Department of Health and Human Services, is the primary federal agency for conducting and supporting medical research across the United States and in several foreign countries. With over 31,000 employees, NIH relies on e-mail as a primary communication tool, particularly for receiving, processing, and awarding grants to medical researchers around the world. NIH wanted to offer a high availability solution across its organization, as well as provide a more seamless e-mail experience for employees. NIH deployed a pilot of Microsoft® Exchange Server 2010 and found that the architecture and service improvements in this latest version would help the organization improve employees’ e-mail experience, provide a more robust availability and disaster-recovery solution, and ease administration.

Based in Basel, Switzerland, F. Hoffmann-La Roche (Roche) is a leader in researched-focused healthcare. As part of its strategic IT plan to simplify its computing environment, the company upgraded users’ computers to the Windows® 7 operating system. As a result, Roche is benefiting from enhanced IT security, streamlined IT management, increased system performance, and an improved user experience.

With recent growth, Molina Healthcare wanted to use its existing technology assets and apply them to key business processes in order to drive down administrative costs and simplify customer interactions. Molina chose a cost-effective licensing program, the Microsoft® Enrollment for Application Platform (EAP) for Enterprise Agreements. Molina is controlling costs while preparing to meet new HIPAA 5010 standards, increasing collaboration, and continuing to provide access to affordable healthcare.

When in-network customers want medical advice, they call the Swiss firm of Medi24. In fact, nursing professionals and physicians can answer upwards of 3,500 calls per day. Given such a large call volume, even small improvements in efficiency add up to significant savings. That motivated managers to implement Microsoft Dynamics® CRM and integrate it with the firm's new Alcatel phone system. This newly integrated customer service contact center solution quickly delivered fast time to value and productivity gains.

The Quit Group is a charitable trust that provides smoking cessation programs for New Zealanders. The Quit Group was tasked by the New Zealand Ministry of Health to deliver and evaluate a text message-based smoking cessation solution to reach out to young smokers and help them quit smoking. With help from Microsoft® Certified Partner HSAGlobal, The Quit Group deployed STOMP (Stop smoking Over Mobile Phone), a text message-based smoking cessation solution built on Microsoft® SQL Server® 2005 and Microsoft® .NET Framework version 3.0. The solution, renamed as ‘Txt2Quit’, has had a high impact on health and wellness by helping smokers in New Zealand to quit smoking, and augments The Quit Group’s range of smoking cessation programs.

Neighborhood Health Plan (NHP), a not-for-profit health maintenance organization, serves more than 200,000 members in Massachusetts, the first U.S. state to mandate universal healthcare coverage. In an effort to streamline its architecture and develop insights into its performance, NHP implemented a Microsoft® Business Intelligence solution to improve analytic and reporting capabilities. As a result, NHP has saved U.S.$2.2 million in consulting costs and $100,000 in software licensing, is meeting the increased demand for data, is efficiently managing membership growth, and has freed up analysts to enhance competitive advantage.